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Fletcher Jones Audi - Service Center

Chicago, IL

4.5
447 Reviews

447 Reviews of Fletcher Jones Audi - Service Center

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February 25, 2024

Tony Prusak went above and beyond with my service recently. I’ve was under the impression that I had to return my loaner vehicle with a full tank or I would be charged $10 a gallon. I drove my loaner More

by srbhalverson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
February 16, 2024

My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car tryi More

by cmi001
Recommend Dealer
No
Employees Worked With
Andrew Rajchel, Dan Flood
December 26, 2023

Tony was really helpful and easy to work with. The pickup and drop off was process was quick and simple. More

by aquib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony , Tim Mettille, Eric Ponce, Manny Arroyo, Erick Lopez, Kayla Hollingsworth, Jonathan Ayala, Nicole Rivera, Michael Krapf
December 08, 2023

Always a reliable experience. My service rep, Jonathan, was likable, efficient and on top of things. That’s been my usual experience over the last 6 years. More

by Tom.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ayala
November 03, 2023

Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I bro More

by A Concerned Customer
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Mettille
October 17, 2023

I've been to this service center before, and while the wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and wor More

by asanta112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ayala
September 20, 2023

Great service went there for the first time with a vehicle I purchased from another dealer. They treated me well. More

by Claybod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Arroyo
August 05, 2023

Car came in for service. Quick repair, nice waiting area, but most importantly, great people. More

by Continue2serve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Ayala
June 02, 2023

I am so happy to have consulted a Credit Specialist. I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, More

by dunharry26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Lopez
March 08, 2023

Nicole was excellent in assisting with my recent repair needs, very customer service driven. She has set the bar high! More

by Tpickens22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Rivera
Mar 09, 2023 -

Fletcher Jones Audi responded

Hi Tpickens22, Thank you for choosing Fletcher Jones Audi. It’s really rewarding hearing that Nicole was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority, and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Audi

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