Fletcher Jones Motorcars of Fremont

I began my search for a used Mercedes E350 online. I was fortunate to connect with Marvin Ledesma online. He gathered some information from and promised to call me in a few minutes. Marvin called me as prom fortunate to connect with Marvin Ledesma online. He gathered some information from and promised to call me in a few minutes. Marvin called me as promised and we had a brief chat on what I was looking for. Marvin suggested that I come into the dealership and he would be happy to help me out. I met Marvin at approximate 7:30PM on Thursday evening. From the moment Marvin started discussing with me the options that I had, I was sold. I was sold on his sincerity. He was sincere in his presentation and sharing with me the options I had. He asked the right questions; tuned into what I was looking for and offered me an option that I could not refuse. I came in looking for an E350 (Y2011 or Y2010) at a price point of approximately $35K, and I left the dealership smiling with a 2013 E350, fully loaded with less than 8000 miles. I did not come in with the intention to buy a car that evening. But I was convinced that Marvin was showing me exactly what I was looking for. Marvin was friendly, sincere in his desire to help, honest and really seemed to care about what was best for me. Even after the deal was done, Marvin spent almost an hour going over the features of the car. He was deliberate, detailed and enthusiastic in his approach even though it was pretty close to 10P. It was a pleasure working with Marvin and I would gladly recommend him to any of my friends. While we waited for the Finance manager, the environment in the dealership was relaxing and comfortable. The place was clean, well lit and with plenty of coffee. The staff in general were pleasant and non-intrusive. It was great to relax and check out other awesome cars. More

less hassle, not playing games in price negotiation, less hassle, not playing games in price negotiation, which every buyer hate it and is totally waste of time price is fair, a little better than tru less hassle, not playing games in price negotiation, which every buyer hate it and is totally waste of time price is fair, a little better than truecar.com friendly and easy to work with More

Friendly and exceptional customer service in letting me know the features of the new car and helping me with a pre order. I highly recommend this dealership. know the features of the new car and helping me with a pre order. I highly recommend this dealership. More

I recently had scheduled my service B with Joe Defreitas my service manager. He was courteous and professional, and he made sure my vehicle was serviced properly to my complete satisfaction. Thanks Joe !!! my service manager. He was courteous and professional, and he made sure my vehicle was serviced properly to my complete satisfaction. Thanks Joe !!! More

I'm sure most of you (certainly myself) are put off by the thought of buying a used car. Is the vehicle in good shape, will I get a good deal, will it fall apart in a month, did I purchase someone else by the thought of buying a used car. Is the vehicle in good shape, will I get a good deal, will it fall apart in a month, did I purchase someone else's problem. Normal thoughts. We all have them. The biggest fear is that we will get a slick, fast talking salesman who has answers to questions we have yet to ponder. He's gonna offer me his best deal throw all the bells and whistles at me spin the prices, the options and the warranties. THEN he leaves me in the office to go get it ok'd by the "scary manager" while I sit and hope all will end well. No matter how it ends I have still gone through this traumatic excercise to spend my hard earned money for a nice vehicle. Pretty pathetic! This WAS NOT the case at Fletcher Jones in Fremont. Everyone was nice and honest and helpful. The salesperson I worked with was Kate Decosta. She was more than efficient, helpful and contructive. She went out of her way to ensure that my experience was a pleasure. I purchased a beautiful Mercedes at a great price, in excellent condition and extremely low mileage. I recommend Fletcher Jones in Fremont when you want to by a fine motorcar. And I hope you will contact Kate Decosta. You will not be disappointed. Jerald J. Mack More

I appreciate Faruq's assistance in locating the car I was looking for and going out of his way to find me the best financing option he could get which ultimately made my decision to purchase the vehicle was looking for and going out of his way to find me the best financing option he could get which ultimately made my decision to purchase the vehicle very easy. His after sales service is also excellent and I hope to purchase many more vehicles in the future from him. I am currently enjoying my vehicle. More