Fletcher Jones Motorcars of Fremont

We were buying 2 vehicles. One used to be shipped to Hawaii and one new one for use here in calif. When we had talked to the salesman and general manager several months earlier , they assured us ,that Hawaii and one new one for use here in calif. When we had talked to the salesman and general manager several months earlier , they assured us ,that the shipping of the used car would be "NO PROBLEM". Because they owned the dealership in Honolulu ,and they would do the shipping through the dealership. The salesman we spoke to set up an appointment for us ,but when we arrived he was with another customer and had someone else help us. This person took us for a test drive then told us he was leaving and had someone else talk to us. No one knew anything about anything,and we were there for over 4 hours We finally purchased the vehicles and then were told we would have to cover the cost of shipping. What a surprise for us. We had to pay in cash before they would ship. They also provided no registration paperwork for us to use when we received the vehicle in Hawaii. We tried to get it registered and could not . After several calls and several days we were promised the paperwork was at the DMV in Hilo ,a 2.5 hour drive from Kona where we live. As of this date (July)we have not been able to complete the registration process. This has been the worst experience we have ever had buying a car. We came to this dealer on the promises that we're made. Will not make that mistake again. Do not do business with this dealer. More

Everything went very smoothly with my experience. I was greeted when I entered the dealership, I was shown the cars and colors I asked about, and we negotiated the price very quickly without any anxiety or greeted when I entered the dealership, I was shown the cars and colors I asked about, and we negotiated the price very quickly without any anxiety or delays. When I picked up the car, it was in perfect condition, there was no pressure to purchase extra options, and because I forgot to bring a check with me, the dealer arranged to pick up my check later that night after I returned home with the car. A very smooth and good experience. Thanks! More

Buying a car is always a roller coaster experience when doing it through a dealer. Each dealer has their own way to work the customer. And every sales person can affect your experience. Some try to be your doing it through a dealer. Each dealer has their own way to work the customer. And every sales person can affect your experience. Some try to be your new best friend, some try the hard sell right away, some are indifferent, etc. Fetcher Jones is all about moving quantity. This is not a bad thing you just need to know that before you go as FJ (or any dealer, really) is not there to do much else but get you into a car. Joe helped me when I got to the dealership. He was helpful and not pushy and more than willing to let me look at the cars I was interested in. I spent a couple of hours test driving the cars I was considering and Joe was great about answering my questions. FJ had a pretty good inventory on hand and the car I wanted was available in several options so I decided to try and make a deal. I wasn't sure if I wanted to lease or purchase the car and Joe explained both options and what they could offer. I had some additional questions Joe wasn't sure he could answer so at this point Joe brought in his manager, Mike to help. Mike was very friendly and there was no question he was there to close the deal. Mike and Joe took a lot of time to put numbers together. It was pretty intense for all involved but I'm interested in getting a deal I can live with. And we were able to make that deal. I'll give FJ a chance at my future business and can recommend them for their dedication to getting a deal done and their selection. Joe was very good to work with and Mike also on his end. Give FJ a shot at your business. More

Navnit Singh, my sales associate was great to work with. Much of our communications were e-mail and each one was responded to in a timely manner and the answers meet my expectations of timely responses and Much of our communications were e-mail and each one was responded to in a timely manner and the answers meet my expectations of timely responses and to the point of my question. Tina picked me up at the airport and she is super pleasant, a great representative of the dealership in the 15 to 20 minute drive from the airport to the dealership. I trust the people I dealt with and feel I got a fair deal on the car and that my business was of value to them. Even though I live in Seattle and took the car there immediately, they won't get my service work, yet they treated me like I'd be there regularly in the future. I'd buy another car from them in the future if needed. More

Charlotte is amazing - she made things happen and very focused on customer service. I have been to many dealership but never met anyone even close to Charlotte. She's definitely an asset to Fletcher Jones focused on customer service. I have been to many dealership but never met anyone even close to Charlotte. She's definitely an asset to Fletcher Jones and she has earned by business for many years to come!! More

I just lease a C250 from Fletcher Jones and very satisfied with the price and service. They even delivered the car to my house. Their selection of the cars in stock also is great. I got the exact mo satisfied with the price and service. They even delivered the car to my house. Their selection of the cars in stock also is great. I got the exact model, color and options that I wanted. More

From the moment we walked onto the lot, Jun, our salesman, was attentive, pleasant, and knowledgable... by the time we left the lot with our new Mercedes we felt we had known Jun for years... we fel salesman, was attentive, pleasant, and knowledgable... by the time we left the lot with our new Mercedes we felt we had known Jun for years... we felt he negotiated the best possible price for us and was so quick and efficient in obtaining the best possible financing. The general manager was also warm and made us feel super comfortable. We had gone to several dealerships looking for our perfect car and this dealership was by far the best overall. If you are buying a Mercedes, make sure you go in and ask for Jun -- car buying was never so painless!! Ha ha... On a side note, the closer, Raj, was not so warm and fuzzy -- but not so bad that we would still not give this dealership 10 stars out of 10. More

We purchased our first luxury car at Fletcher Jones in Fremont. Marvin and Nav made our first car buying experience a very smooth and enjoyable one. They both were very honest and did their level best for Fremont. Marvin and Nav made our first car buying experience a very smooth and enjoyable one. They both were very honest and did their level best for us to get a great price. They answered all our questions, explained all options and made us very comfortable. They never forced us at any time. We came to know them through Internet mbusa.com and there was no surprises when we came in person to meet them. All options and prices were well explained over the email and phone much before the personal visit. It was a very easy and trusted transaction. We trust both of them and they are great. I would recommend both of them at any time to any one for buying a luxury car. Overall it was a great memorable experience and we Will remember this for a long time. More

The process of ordering the car was great. I was not The process of ordering the car was great. I was not happy when taking delivery to discover that the car had 59 miles on it. Ordering a car I ex The process of ordering the car was great. I was not happy when taking delivery to discover that the car had 59 miles on it. Ordering a car I expect to be the first driver. I was very close to walking. Then when in finance Raj would not match the price MB quotes for the 5/50 maintenance program. pickup process was too long. More