Fletcher Jones Motorcars - Service Center

It really pains me to leave this review as I was the biggest advocate of Fletcher Jones and their after sales service until this week. Since 2023, I have purchased 3 Mercedes-Benz vehicles from FJ Merce biggest advocate of Fletcher Jones and their after sales service until this week. Since 2023, I have purchased 3 Mercedes-Benz vehicles from FJ Mercedes 2 S-Class variants and one AMG. Additionally I’ve facilitated the purchase of a Maybach SUV and 2 GLC350e’s for friends and relatives. The biggest benefit of living in LA and only shopping Fletcher Jones for my new vehicle needs, even though their Mercedes-Benz stores are not in Los Angeles and they aren’t the cheapest of all franchises, is the owners loyalty car washes that was promised to me at the time of purchase and which I would utilize at the friendly and impressive Audi Beverly Hills Service Center. This week, I went to book and Audi Beverly Hills nor Audi Fletcher Jones is available as a drop down menu to book my car washes. I called FJ Motorcars and they said that I’m not longer able to take my Mercedes to my closest Fletcher Jones franchise and I’m welcome to drive from LA to Newport Beach or Ontario for a car wash. The individual on the phone then transferred me to the head of customer experience and executive assistant to GM with whom I left a message and never received a call back or response. This feels like a bait and switch and I’m deeply disappointed. My VIP sticker that is a highly touted owners benefit during the sales process is worthless. I will never buy another car from Fletcher Jones again nor recommend them to my vast network that comes to me for car buying recommendations. What a shame. More

Love this dealership. They are very helpful and make sure you are taken care of They are very helpful and make sure you are taken care of More

I've been buying Mercedes from Fletcher Jones since 1997 and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and not lease, you know that it's who takes care of it through the years that matters most. Thank you, Silvio! More

The Service Advisor, Silvio Castro is fantastic. So personable, knowledgeable, and trustworthy. I know that my cars will be given the best service possible. I can buy a car anywhere, but I only trus So personable, knowledgeable, and trustworthy. I know that my cars will be given the best service possible. I can buy a car anywhere, but I only trust Silvio to maintain it. Thank you! More

I get treated like a special customer. My car is now runninng perfect. Professional from start to end. My car is now runninng perfect. Professional from start to end. More

Top not service and experience. My service advisor Ronald Broussard was top notch just like his organization. Thanks again for the experience Ronald. Jermaine Harris My service advisor Ronald Broussard was top notch just like his organization. Thanks again for the experience Ronald. Jermaine Harris More

Excellent experience! Will be back. Juan was 5 stars and had the van back quickly Will be back. Juan was 5 stars and had the van back quickly More

Ruben Soltero, my service advisor. I appreciated everything he does when I brought my car in for service. He went above and beyond to help out everything he could possible to make his I appreciated everything he does when I brought my car in for service. He went above and beyond to help out everything he could possible to make his client happy! I was pleased!!! Overall Exceptional Service!!! Thank you so much!!! More

I have no complaints about the dealership, its the car itself and the design of the back up camera. It will go in and out as it is looking for a place to park or something.. the sensor is way off and it itself and the design of the back up camera. It will go in and out as it is looking for a place to park or something.. the sensor is way off and it makes a loud noise, it is annoying as you are driving in drive mode, the camera is still searching for something, MB states that is the way they designed it to do.... its a back up camera, it should not be in use as you drive forward. Shame on you MB for not addressing the annoyance. I had the car in for service already, however it did not fix the issue. More

Dealer customer care went down a lot in creepy way! When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are s When you were buying an expensive car ther offered you free car wash, and loaner in your same class and Airport parking facility! Well all name are still there But quality of service gone ! If you need service their loaner is very limited! They ask you to take Uber up to $20 round trip !!the cheapest fare and supposedly you walk or sit home for rest of repair time? Air port time got limited! Car wash by long waits appointment! Really? If you got too busy can’t have loaner, car wash and Airport limitation is because we bought and you sold more and more $$$$$ for dealership. Staff got rude too. Down the hill 👎 More