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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.7
870 Reviews
Call Service Center (949) 718-3000

870 Reviews of Fletcher Jones Motorcars - Service Center

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November 03, 2021

Ronald helped me in the service dept…he was great.Ashley Ronald helped me in the service dept…he was great. Ashley helped me in sales and she’s the best More

by Ashley Soto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley LaBoda, Ronald Kang
Report | Print
Nov 03, 2021 -

Fletcher Jones Motorcars responded

Hi Ashley , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 30, 2021

Friendly and professional service. Makes the experience at Fletcher Jones to be a pleasant one. It all adds to the benefits of driving a Mercedes Benz!!!! More

by Olga Matthews
Recommend Dealer
Yes
Employees Worked With
Urbano Garcia
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Olga , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 30, 2021

From check in to Service advisor Jon Derbyshire , rental staff and all staff , I felt very special . All needs were met More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Max , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 29, 2021

The service and experience at Fletcher was exceptional and my service rep Parker was terrific! More

by seancmoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Seancmoore , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 29, 2021

I enjoy working with my service advisor, Rob Draper. He is always very responsive to my needs. The quality of the work performed is always “top notch”. More

by phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Phil , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 28, 2021

You can always count on FJ to go above and beyond to provide excellent service. More

by MarbellaCapital
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Oct 28, 2021 -

MarbellaCapital responded

Good job

Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi MarbellaCapital , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 26, 2021

Pleasure doing business with you. I was very pleased and well serviced by all members of the team Ed Griffith More

by Ed
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Ed , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 25, 2021

My service advisor since 2005 Randy Lemus always gets me the best service care. Friendly Efficient man. My go to guy! More

by Karenyoko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Karenyoko , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 25, 2021

Peter is friendly and helpful. Paper work was clear and quick. It was a great experience More

by Officepc2000
Customer Service
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Officepc2000, Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

October 23, 2021

Appreciate Randy taking the time to ensure that my low mileage G550 received the care that it needed. I had many questions for Randy and he answered them transparently and completely. More

by petrolhead
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Nov 02, 2021 -

Fletcher Jones Motorcars responded

Hi Petrolhead , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Best, Your Friends & Family at Fletcher Jones Motorcars

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