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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.6
870 Reviews
Call Service Center (949) 718-3000

870 Reviews of Fletcher Jones Motorcars - Service Center

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September 05, 2021

The advisor, Steven Kim, and his team, was very thorough and professional in every way. They were quick to meet me on time and their service to me and taking care of my issues with the Mercedes was outstand More

by lkent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven KIm
Report | Print
Sep 06, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team at Fletcher Jones Motorcars are truly flattered to read your generous 5 star review regarding your recent service visit with Steven Kim! We are honored to have your ongoing patronage at our dealership and are excited to share your amazing feedback with him! Please don't hesitate to reach out to us should you have any questions or Mercedes-Benz needs and thank you for your recommendations! Kind regards, Your Friends and Family at Fletcher Jones Motorcars

September 03, 2021

Professional customer services. I lIke the way katelynn treated me and the way she explained things to me.; what I need to do next time. More

by khuyentran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Report | Print
Sep 03, 2021 -

khuyentran responded

Thanks for good services.

Sep 03, 2021 -

Fletcher Jones Motorcars responded

Hi Khuyentran, We greatly appreciate you taking the time to post your 5-stars review regarding your recent service visit with Katelyn! It's wonderful to hear that she went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! Take Care, Alicia Buccola Guest Experience Manager

September 02, 2021

Cool, calm, collective and Very professional.good customer service.goes above and beyond.very knowledgeable of what he is doing.i am a happy customer because of his service. More

by Simon whyte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Sep 03, 2021 -

Fletcher Jones Motorcars responded

Hello Simon, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

September 01, 2021

Got me out in two hours… great service and I booked the same day. I was on my way to Los Angeles from San Diego… More

by Landlordq5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Report | Print
Sep 01, 2021 -

Fletcher Jones Motorcars responded

Hi Landlordq5, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! It brings us so much joy hearing that our team was able to get your vehicle repaired and returned to you all within a timely manner. We're looking forward to serving you for many years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

September 01, 2021

Very systematic from drop-off to pick up. Perfect for a busy person. In and put less than 45 minutes. Knowledge advisor. Very satisfied with my visit. More

by brucenguyen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Report | Print
Sep 02, 2021 -

Fletcher Jones Motorcars responded

Hello Brucenguyen0, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

August 31, 2021

Without doubt, Bill Hardy is the most exceptional and impressive professional EVER! He will care about your experience beyond every possible challenge. Trust this man and feel great!! Bill Hardy is top n More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Hardy
Report | Print
Aug 31, 2021 -

Fletcher Jones Motorcars responded

Hi Gina, Congratulations on your gorgeous Benz! We greatly appreciate you taking the time to post your 5-stars review! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! With all of the automotive competition out there, it's wonderful to hear that Bill Hardy delivered an exceptional sales experience! Thank you for allowing us the opportunity to earn your business and we're looking forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Alicia Buccola Guest Experience Manager

August 23, 2021

Drop off and pick up are seamless. I appreciate how I am updated electronically, including video of the inspection so that I can see what is being proposed. More

by danlras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Archer
Report | Print
Aug 24, 2021 -

Fletcher Jones Motorcars responded

Hello Danlras, Thank you so much for your awesome and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

August 21, 2021

The service department improve a lot with the use of text and video. I like the web option on smart phone that allow me to choose which services to work on after the tech inspection. More

by hmla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Aug 24, 2021 -

Fletcher Jones Motorcars responded

Hello, Wow! Our team at Fletcher Jones Motorcars is truly flattered to see your generous recommendations!We are thrilled to know you appreciated the use of text and video to ensure you were kept well informed. With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding service experience! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 21, 2021

Rob is and has been for many years, great to deal with. He is fast and listens to me. He makes my problems his and takes responsibility for the work and and the quality of repairs. I recommend him every ch More

by alvinjames2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Report | Print
Aug 23, 2021 -

Fletcher Jones Motorcars responded

Hello Alvin, Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you continue to experience working with Rob. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Motorcars look forward to welcoming you back for all of your Mercedes-Benz needs. Happy Driving, Your Friends and Family at Fletcher Jones Motorcars

August 21, 2021

Very professional and efficient. I have bought two cars already from you and I am very happy with both. I will stay loyal to Fletcher Jones Mercedes. More

by seishin_73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Aug 31, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for being a valued part of our Fletcher Jones family! We are so pleased that you have garnered such a confident, trusting, & professional relationship in a true expert like Mike Asher. We are grateful for your business and kind recommendations! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

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