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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.6
870 Reviews
Call Service Center (949) 718-3000

870 Reviews of Fletcher Jones Motorcars - Service Center

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August 20, 2021

great service, Randy Lemus has always been exceptional. Quick checkout. Daniel Corona was also very helpful with the rental car and afterword helping me with my own car. He went above and beyond. Thank yo More

by eskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Corona, Randy Lemus
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Aug 21, 2021 -

Fletcher Jones Motorcars responded

Hi Eskincare, Thank you so much for your awesome review and 5-star rating! We're extremely happy to hear that both Randy Lemus and Daniel Corona assisted and provided you with amazing service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Providing a loaner vehicle is one of the many perks we offer to our guests. Thank you for allowing us the opportunity to earn your business and we're looking forward to working with you for many years to come! Best Wishes, Alicia Buccola Guest Experience Manager

August 13, 2021

Wonderful services, will come back again, have been with Fletcher Jones for the last 10 years. facility is clean and always with the smile. Thank you, More

by raylorawin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Aug 13, 2021 -

Fletcher Jones Motorcars responded

Hi Raylorawin, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come! All the Best, Alicia Buccola Guest Experience Manager

August 12, 2021

Service advisors namely, Mr. Peter Dillon, and in past Mr. Jon Derbyshire are incredibly catering and accommodating. Love to work with them at any time in the future. Mr. Daniel DeConti in sales departmen More

by atparsa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Di Conti, Jon Derbyshire, Peter Dillion
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Aug 24, 2021 -

Fletcher Jones Motorcars responded

Hello, Your thoughtful review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your feedback and mentioning our talented team members, Peter Dillon, Jon Derbyshire, & Daniel DeConti ! This trio is certainly a shining example of individuals who care about the guest experiences they deliver every single day. We wish you many happy miles ahead and hope you always feel welcome to contact us! Warm Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 11, 2021

They persevered on a small dent until it was completely gone. Appreciated!! They also helped with all my questions. Thank you MB service department of NB! More

by LP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker
Report | Print
Aug 11, 2021 -

Fletcher Jones Motorcars responded

Hi LP, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come! All the Best, Alicia Buccola Guest Experience Manager

August 11, 2021

Great service……..every time. Professional, courteous and responsive. Good use of my time. Thank you More

by Watch4rj1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Report | Print
Aug 12, 2021 -

Fletcher Jones Motorcars responded

Hi Watch4rj1, Our team of associates are excited to hear that you were assisted promptly and provided with amazing service throughout your visit with us. We're looking forward to welcoming you again soon! Please reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

August 07, 2021

We love taking our cars here! Miguel is always awesome! More

by chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Report | Print
Aug 10, 2021 -

Fletcher Jones Motorcars responded

Hi Chris, Thank you for the 5 star rating and kind review recognizing Miquel! We are happy to read that our entire staff treats you very well! We are looking forward to serving you again! Please feel welcome to contact us anytime! All the Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

August 06, 2021

Randy is fantastic! It’s why we are always a fletcher jones customer.You can’t beat his ability to always be there for you. It doesn’t get any better! More

by Chuck Elfsten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Report | Print
Aug 20, 2021 -

Fletcher Jones Motorcars responded

Hello, We absolutely value your feedback and thank you for the fantastic recommendations for Randy! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

Aug 20, 2021 -

Chuck Elfsten responded

Randy has been there for us for 22 years and are like family. We live in Dana Point but will drive the distance because of Randy!

August 04, 2021

Fletcher Jones Mercedes Benz in Newport continues to set the bar for excellence, customer centric care, client communications and convenience. On time, as promised and clean car at the end. More

by john.mcdermott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kniazuk, Alex
Report | Print
Aug 20, 2021 -

Fletcher Jones Motorcars responded

Hi John, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

July 31, 2021

Ruben was great and very helpful and professional I will always go there to get my car service . And you get your car washed and More

by Alinycman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Soltero
Report | Print
Aug 03, 2021 -

Fletcher Jones Motorcars responded

Hi Alinycman, It's wonderful hearing that Ruben assisted and provided you with amazing service throughout your visit with us! Providing a courtesy car wash is one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Alicia Buccola Guest Experience Manager

July 30, 2021

Thank you for your Exceptional Services at Fletcher Jones. You guys are awsomes. We got our car back in two days. We will definitely go back to Fletcher Jones for the future service of our GLE350. More

by sokcheatl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Report | Print
Jul 30, 2021 -

Fletcher Jones Motorcars responded

Hi Sokcheatl, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team assisted with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to welcoming you again soon! All the Best, Alicia Buccola Guest Experience Manager

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