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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews
Call Service Center (949) 718-3000

869 Reviews of Fletcher Jones Motorcars - Service Center

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June 11, 2021

So i cannot send my review if I don’t write an essay??? You just lost me here. Sry sry sry sry sry sry sry. Please change this part 25 words??? More

by Mjmdcs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Asher Five stars
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Jun 13, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for your 5 star rating for Mike and our Service Drive! We also appreciate your feedback regarding the 25 word limit for the reviews. We will reach out to DealerRater to see what options are there regarding the minimum word count. All the best! Your Friends and Family at Fletcher Jones Motorcars

June 10, 2021

The service was exceptional! I would like to say thank you again to Dave for going out of his way to help me! I was moved to tears from your kindness. More

by laurel_richter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Baker, Leslie Lorenson
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Jun 10, 2021 -

Fletcher Jones Motorcars responded

Hi Laurel, Thank you for allowing us the opportunity to serve you! It brings us so much joy hearing that Dave assisted with getting your vehicle repaired and returned to you all within a timely fashion! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team of experts are looking forward to seeing you again at your next scheduled interval. Warm Wishes, Alicia Buccola Guest Experience Manager

June 09, 2021

Excellent service, courteous, I love your rental cars. Convenient.Friendly. Good communication. Nice car wash.I will return. Pretty . Good coffee. 25 words is too long!!!! More

by p.s.n
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Patterson, Gerald Corona
Report | Print
Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi PSN, Thank you so much for your awesome review and 5-stars rating! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Providing a loaner vehicle, a courtesy car wash, and our coffee bar are just some of the many perks we offer to our guests. Our team of associates are looking forward to serving you for many more years to come! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Alicia Buccola Guest Experience Manager

June 09, 2021

Great service, and the service team was polite, and very pleasant. Even though the service department was busy it appeared that all the employees were engaging, and attentive to the customers. More

by Alva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi Alva, We greatly appreciate you taking the time to leave us this amazing 5-stars review! It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to serving you for more years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

June 09, 2021

Reception and service were both great. AJ is always welcoming and gets the car back to me efficiently. I have two Mercedes Benzes and I bring them both to him More

by mchan08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Report | Print
Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi Mchan, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. It's wonderful hearing that AJ went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. Our team of associates are looking forward to serving you for many more years to come and are here to help should you need us. Take Care, Alicia Buccola Guest Experience Manager

June 09, 2021

Such a quick and easy process - picked up the loaner car, it was super nice and very convenient. Service rep was friendly. Overall great experience More

by Jeni_klein26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jun 09, 2021 -

Fletcher Jones Motorcars responded

Hi Jeni, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your recent visit with us. Providing a loaner vehicle is one of the many perks we offer to our guests. Please let us know if we can be of any further assistance to you now or in the future. Best Wishes, Alicia Buccola Guest Experience Manager

June 08, 2021

Prompt. Efficient. Courteous. I’ve been to a number of Mercedes dealers over the years and this is the best. The Volos huge there, but service is very personalized. More

by TKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson
Report | Print
Jun 17, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team at Mercedes-Benz of Henderson is truly flattered to see your generous recommendations! With all of the automotive competition out there, it is wonderful to know that we delivered an outstanding & personalized service experience! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 08, 2021

AJ went above and beyond listening to my issue and got the breaks fixed. Pleasant dealing with him and the staff at your dealership. KKB More

by khalid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Report | Print
Jun 08, 2021 -

Fletcher Jones Motorcars responded

Hi Khalid, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth by AJ during your service visit and appreciate you complimenting our level of professionalism. Glad to see AJ was able to assist with getting your brakes repaired and returned to you all within a timely manner. We look forward to serving you for many years to come! Warm Wishes, Alicia Buccola Guest Experience Manager

June 06, 2021

Steve and the rest of the employees were fantastic, very caring! Clean auto, and reasonable prices for the one year service adjustment. Service with a smile. More

by janetslaptop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Jun 07, 2021 -

Fletcher Jones Motorcars responded

Hello Janet, It's really rewarding hearing that Steve was able to assist and provide you with amazing service throughout your recent service visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Please reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Alicia Buccola Guest Experience Manager

June 02, 2021

Pulled into your dealership 8 o’clock on a Saturday morning with a flat tire on my run flats. A young man by the name of Andrew was there and took care of me before he even went on the clock. Went out More

by joe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire, Urbano Garcia
Report | Print
Jun 02, 2021 -

Fletcher Jones Motorcars responded

Hello Joe, We greatly appreciate you taking the time to share your 5-stars rating regarding your recent service visit with us! It's great hearing Andrew went above and beyond with assisting you and getting your flat tire take care of. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and our team of experts look forward to serving you for many years to come! Best Wishes, Alicia Buccola Guest Experience Manager

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