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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews
Call Service Center (949) 718-3000

869 Reviews of Fletcher Jones Motorcars - Service Center

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March 27, 2021

I am pleased with rhe service that I received, from the call to Eric and with the service from Mike. I have been a client for a long time and I appreciate the exceptional service from everyone. More

by Jenz Benz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Great service frim Mike Asher, Ihab Eldumiate, Eric Gastineau
Report | Print
Mar 29, 2021 -

Fletcher Jones Motorcars responded

Hi Jen, This review made our day! Having a true professional garner such an authentic working relationship is priceless! We couldn't be more pleased to read of your excellent and friendly experience working with both Eric and Mike! Thank you for your business and the opportunity for our team to earn your generous recommendations! We look forward to welcoming you back! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager jringel@fjmercedes.com

March 25, 2021

Always friendly and accommodating. I have not used the same service advisor each time, however all have been good. Always able to get the car into service the same day or the next day. More

by Mel long
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Mar 26, 2021 -

Fletcher Jones Motorcars responded

Hi Mel, All of us at Fletcher Jones Motorcars are so thrilled to have the opportunity to serve you! Our team was pleased to read that you consider our dealership to be the most friendly & nice. We are truly grateful to have earned your business and genuine recommendations for Gerald! It is our greatest hope to work with you for many years to come. Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 24, 2021

Fletcher Jones is forcing me to write at least 25 words about the dealership and my service experience to complete a survey letting them know. More

by BobB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Report | Print
Mar 26, 2021 -

Fletcher Jones Motorcars responded

Hi Bob, We absolutely value your feedback and thank you for taking the time to share your 5 star rating! We are happy to hear that your recent service with Katelyn was worthy of such high recommendations! We look forward to providing you the same great service experience again at your next scheduled visit! Sincere Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 22, 2021

Excellent service. Thanks Ruben Soltero for your help and exceptional service. Great experience overall. I definitely recommend this dealer. Thank you everyone for your good service More

by Araceli Lagunas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner, Ruben Soltero
Report | Print
Mar 23, 2021 -

Fletcher Jones Motorcars responded

Hello Araceli, Our team at Fletcher Jones Motorcars is truly flattered to read your generous feedback regarding your visit with Ruben Soltero! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 20, 2021

The check engine icon came up on the display. A few days earlier the battery was jumped for the 4th time. I called Denise & told her I was afraid to drive it to the dealership & wanted it towed. She told More

by medwardz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Banner, Randy Lemus
Report | Print
Mar 23, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your 5 star review and taking the time to share about our recent experience. We are so pleased to know of our teams quick call to action to see that you and your vehicle were promptly attended to upon arrival and kept updated and informed through out the whole experience. We are truly grateful for your business and genuine recommendations for both Denise and Randy! Our team couldn't be more grateful to have you as a valued part of our Fletcher Jones family and look forward to working with you for many years to come! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 19, 2021

Responsive and professional in every way, the highest standard of customer service. Gerard was kind and courteous getting to our car in under 15 minutes and had the car running in less than 5 minutes. He More

by EW2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Report | Print
Mar 19, 2021 -

Fletcher Jones Motorcars responded

Hello, This review made our day! We are ecstatic to have the opportunity to assist you with care and maintenance of your Mercedes-Benz and thrilled to have your genuine compliments for Gerald and his phenomenal level of service! We are grateful to have such heartfelt feedback and truly appreciate your business! Thank you for such kind recommendations and always feel welcome to contact us anytime! Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 18, 2021

Jon Derbyshire and his team took great care of my vehicle and kept me well-informed on what was needed. Everyone is so prompt and friendly at Fletcher Jones! It is a pleasure to watch them exceed on Customer More

by AO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Report | Print
Mar 18, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team at Fletcher Jones Motorcars is truly flattered to read your generous feedback regarding your visit with john and our team! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 18, 2021

AJ and the Entire team that helped me was very nice attentive and awesome. They all know the true meaning of customer service! I am very thankful with Fletcher Jones Mercedes Benz! More

by laura.boverie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Gennock
Report | Print
Mar 18, 2021 -

Fletcher Jones Motorcars responded

Hello Laura, Thank you for your business and genuine feedback! We greatly appreciate your positive insight and taking the time to share such thoughtful sediments for AJ and the team at Fletcher Jones Motorcars. Please feel free to contact us anytime. Kind Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 14, 2021

Steve was perfect, very friendly and professional. I had very limited time and he promissed to deliver on time and he did. Also, he explained in details about the service. Also, i won’t forget the lady More

by Hisham AL Sabbagh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Mar 17, 2021 -

Fletcher Jones Motorcars responded

Hello Hisham, Your review made our day! Wow! Such wonderful compliments about Steve Bates and our team! We loved reading that your visit was met with great perfection, friendliness, and professionalism! This is truly something we strive to provide each and every guest, and couldn't be more pleased to know about your experience! Thank you for taking the time to mention the efforts of both Steve and Alyssa! We are truly grateful for your business and look forward to working with you for many years to come! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

March 14, 2021

Mike Asher always gives us exceptional service! The car was completed on time, exactly as promised and we will definitely be back to see Mike! More

by jodyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Report | Print
Mar 17, 2021 -

Fletcher Jones Motorcars responded

Hello Jody, Your future recommendations for Mike Asher mean the world to us! Thank you for sharing your 5 star review! Going above and beyond is deep within our culture, and Mike is certainly a shining example of someone who cares about the experiences they deliver every single day. We wish you many happy miles ahead! All the best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

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