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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews
Call Service Center (949) 718-3000

869 Reviews of Fletcher Jones Motorcars - Service Center

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January 26, 2021

Great customer service, convenient with the loaner car option. Steve has answered all of my questions and concerns very professionally and nicely. My car was done on time and clean. More

by Huythy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Jan 27, 2021 -

Fletcher Jones Motorcars responded

Hello, Our team was elated to read that Steve took fantastic care of you by being knowledgeable, professional and addressing all of your questions! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 23, 2021

Peter Dillon is an outstanding Service Advisor! He is extremely knowledgeable, professional, and does a great job of keeping me informed about the status of my car as it is being serviced. Exemplary cust More

by Teresa Minke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jan 26, 2021 -

Fletcher Jones Motorcars responded

Hi Teresa, We are so pleased to have you as a loyal guest at Fletcher Jones Motorcars! Guest satisfaction is important to us and we could not be more pleased to have you complement Peter Dillion on his level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 22, 2021

Randy Lemus was very helpful. I came in with a tire that would not hold air and they replaced two tires and charged me. Randy discovered that I had tire warranty or inurance on this SUV and my payment was More

by mraymond1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
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Jan 22, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you for allowing Randy Lemus and our team of experts attend to your recent tire concern. It is wonderful to know that Randy was able to identify that you had a beneficial tire warranty and provided the necessary credit. We are grateful to have your kind 5 star rating and recommendations for Randy! Please feel welcome to contact us anytime! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 20, 2021

I needed Service A, went with the valet service, it was super easy an efficient. Schedule the service with Heather, she had Rafael swing by and get the car, very easy. More

by Ken
Recommend Dealer
Yes
Employees Worked With
Rafael Saragoca, Joanna Companioni
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Jan 20, 2021 -

Fletcher Jones Motorcars responded

Hi Ken, Thank you for taking the time to recognize our talented team members Heather and Rafael regarding their time and dedication to ensure your valet service met your expectations and all of your vehicle needs were attended to during your A Service. We are truly grateful for your business and look forward to welcoming you back! Best, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 19, 2021

Steve Bates has been my Service Advisor for a while now. Steve Bates has been my Service Advisor for a while now. I've found him to be honest, trustworthy and very knowledgeable about Mercedes-Benz vehicles More

by Moolyn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Jan 19, 2021 -

Fletcher Jones Motorcars responded

Hello, Your amazing 5 star review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your review and mentioning Steve Bates! He is truly one of the best in the business, and we're happy to hear he's your advisor! We look forward to your next scheduled service with us! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 17, 2021

Tony Irvani always delivers!So very helpful and Tony Irvani always delivers! So very helpful and professional. I return to FLettcher Jones because of my trust in Tony. Irvani. He’s the best More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Report | Print
Jan 18, 2021 -

Fletcher Jones Motorcars responded

Hi Kathy, We are ecstatic to know of the dedication and superior level of service Tony consistently provides you while attending to your vehicle needs each and every visit. Having such genuine support and confidence in your advisor is a helpful source in the care and maintenance of your vehicle to ensure it is always performing at it's best. Thank you for your business and the opportunity to serve you! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 14, 2021

Friendly and very courteous.Peter was very informative Friendly and very courteous. Peter was very informative and my wait for service was minimal. Information on my service was detailed and Fletcher Jon More

by Gkerchmar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Report | Print
Jan 14, 2021 -

Fletcher Jones Motorcars responded

Hello, It is truly wonderful to have your kind feedback regarding your courteous, professional, friendly and informative service experience working with Peter! We are incredibly grateful to have earned your business and thrilled to have you as a part of our Fletcher Jones Family! Warmest Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 12, 2021

Chad was great and friendly. He reviewed all the service processes with me and when was completed again reviewed the completion of the service with me. More

by Fkala360
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ihab Eldumiate, Chad Holsinger
Report | Print
Jan 12, 2021 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for your awesome review and 5 star rating as it truly reflects Chads commitment to the guest experience. We are pleased to know his focus to ensure you were attended to with the highest levels of service and care met your expectations. Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 11, 2021

Took vehicle in for recall service. Appointment was immediate and the service was performed quickly. Always a pleasure taking my vehicle to this dealership for service. More

by Rjdumon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
Report | Print
Jan 11, 2021 -

Fletcher Jones Motorcars responded

Hello, The team at Fletcher Jones Motorcars was delighted to have the opportunity to assist your during your recent visit to address you vehicles current recall. Our number one goal is to provide a smooth and efficient service experience, as your time is valuable to us. Thank you for your business and kind recommendations! Best Wishes, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

January 10, 2021

Quality work done right the first time. Staff is professional. Peter Dillon service manager is always helpful in having vehicle serviced. Always go to FJ for our vehicles. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan, Peter Dillion, Brock Corrigan
Report | Print
Jan 11, 2021 -

Fletcher Jones Motorcars responded

Hello Jim, Our team was extremely happy to read that Peter Dillion listened to your needs, was helpful and courteous as well as our team conducting business with you in the utmost professional manner. We couldn't be more thrilled to know you consider Fletcher Jones Motorcars your dealer of choice! Please feel welcome to contact us anytime! Kind Regards, Justin Ringel and your Friends & Family at Fletcher Jones Motorcars Guest Relations Manager

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