Fletcher Jones Motorcars - Service Center

Beyond Excellent Customer Service Stephanie Hurstrom has been our service provider for both of our cars for many years. She is the primary reason we bring our cars to Fletcher Jones f Stephanie Hurstrom has been our service provider for both of our cars for many years. She is the primary reason we bring our cars to Fletcher Jones for service. She is there to greet us in the early AM before her shift. She communicates the repairs needed and answers all questions we have about our service. She is attentive to our needs to have the car back at a specific time and meets those needs. In the rare cases the car needs to be kept overnight, she communicates the reason well in advance and has a loaner car set up for us to pick up with minimal time out of our day. If you have an award for Beyond Excellent Customer Service, we believe hands down the award goes to her. More

Rob Draper is AWESOME! ROB DRAPER IS THE BEST. He has great follow through , customer service and a friendly smile. He is a good listener and has great ethics. Thanks Rob ROB DRAPER IS THE BEST. He has great follow through , customer service and a friendly smile. He is a good listener and has great ethics. Thanks Rob for caring and making our experience perfect! More

Great service as always Tony Irvani greeted us had the paperwork all ready got us a loaner car said he would call us as soon as the car was ready or if there was any problem Tony Irvani greeted us had the paperwork all ready got us a loaner car said he would call us as soon as the car was ready or if there was any problems he would let us know and when the car was ready. Always looks after us a really nice guy a credit to Fletcher Jones . More

Sixty Thousand Mike I brought the car in for service and warranty. Katelyn Truong greeted me, checked out the car, had my paperwork ready and got a loaner. I said I need I brought the car in for service and warranty. Katelyn Truong greeted me, checked out the car, had my paperwork ready and got a loaner. I said I needed quick turnaround and she made sure I was able to pick it up when needed. Great service! More

Derby is great! Everything from the moment I drop-off my car to when I pick-up is fine-tuned and flawless. The loaner car service is a god send too. Our advisor Derby Everything from the moment I drop-off my car to when I pick-up is fine-tuned and flawless. The loaner car service is a god send too. Our advisor Derby is such a nice man, and takes his time to explain everything well. More

Great experience Everyone was very nice and helpful. Always a pleasure to be here. The only thing is I wish there was more variety of channels for the kids play area. Everyone was very nice and helpful. Always a pleasure to be here. The only thing is I wish there was more variety of channels for the kids play area. I asked to be changed and was told they couldn't and that was a bit dissatisfying. Other then that great experience. More

As usual an exceptional service from the beginning to the en My Service advisor, Tony Irvani, is excellent and treats his clients respectfully and does his best to provide the best experience possible. I am alw My Service advisor, Tony Irvani, is excellent and treats his clients respectfully and does his best to provide the best experience possible. I am always impressed with his professionalism and polite approach to everyone, particularly his clients. More

Tony Irvani is a friendly and outstanding service advisor!! I'm always pressed with time and I was dreading to take my car for service, Everyone was efficient and provided excellent service from beginning to e I'm always pressed with time and I was dreading to take my car for service, Everyone was efficient and provided excellent service from beginning to end. Tony has been the best advisor I've had; he kept me udated on the status of my car. More

Katelyn is an amazing service advisor! My husband and I have been very fortunate to work with Katelyn. She has been our service advisor for many years and she is our number one reason why My husband and I have been very fortunate to work with Katelyn. She has been our service advisor for many years and she is our number one reason why we chose Jones year after year. Katelyn is very knowledgeable with a wonderful, warm personality, she truly goes above and beyond her customers’ expectations. More

Excellent Service--Beginning to End!! I took my car in for a few repairs, and everything went perfectly. My service manager, Tony Irvani, kept in close communication and I am very satisfi I took my car in for a few repairs, and everything went perfectly. My service manager, Tony Irvani, kept in close communication and I am very satisfied with my fixed and beautifully clean car! More