Fletcher Jones Motorcars - Service Center

Amazing service ! Jean youkhaneh and Jeff Moon Were amazing to deal with. They explained everything I needed to know on my car and the service was done exceptionally f Jean youkhaneh and Jeff Moon Were amazing to deal with. They explained everything I needed to know on my car and the service was done exceptionally fast. Once again very satisfied with the dealership. More

The Best Dealership on the Planet. From the word get go - Fletcher Jones has been on the leading edge with regard to the Service Department , Parts Department and Sales Department. From the word get go - Fletcher Jones has been on the leading edge with regard to the Service Department , Parts Department and Sales Department. There is no equal as FJ !! More

Service excellence Everyone I have ever met at fletcher jones makes can be a complicated experience easy by breaking everything down one step at a time. Today it was po Everyone I have ever met at fletcher jones makes can be a complicated experience easy by breaking everything down one step at a time. Today it was pouring down rain, there were people everywhere to help me navigate through my service experience. I even got a much needed car wash in this raining weather we are experiencing. Thank you so much for everything More

Exceeded Expectations I've heard of FJM's stellar reputation for years and this week I experienced it for the first time and it far surpassed my expectations. The Sales co I've heard of FJM's stellar reputation for years and this week I experienced it for the first time and it far surpassed my expectations. The Sales counselor, Joanna was exceptional-nice, knowledgeable, and very thoroughly described my car repair as it performs better than it ever has. The car was returned in immaculate shape-washed, vacuumed and wiper blades replaced. And with all this rain, new blades are excellent. More

Always a Great Experience I've taken my ML350 to Fletcher Jones for Service in the last 4 years. Each visit has always been received with great customer care. However, this las I've taken my ML350 to Fletcher Jones for Service in the last 4 years. Each visit has always been received with great customer care. However, this last time was exceptional! AJ and the entire service department did everything they could to diagnose a problem the car was having, (one that I had previously come to service but nothing was found). This time they went above & beyond to locate the issue, they found the problem and they fixed it! I'm truly grateful and as always, every person I encountered was extremely friendly and made my experience more than pleasant! More

Great service all the way around I brought my 2017 C300 lease car in for a routine B service. As always, the staff at Fletcher Jones Motorcars was first class all the way through the I brought my 2017 C300 lease car in for a routine B service. As always, the staff at Fletcher Jones Motorcars was first class all the way through the process. We recently leased a 2019 GLC300 and was also pleased with the exceptional treatment from James Haim-Sarvey and his staff. Keep up the great work! More

Fantastic customer service with high attention to details Stephanie Hurstrom was a delight to deal with and went above and beyond to make sure that the experience that I had was great. She is awesome and I wi Stephanie Hurstrom was a delight to deal with and went above and beyond to make sure that the experience that I had was great. She is awesome and I will make sure to take my car back to Fletcher Jones the next time that I need to get it serviced. More

Excellent Service Rep I am enjoying my 3rd vehicle from FJ Mercedes. During my last 2 "emergency visits" to the service center, Jean Youkhaneh could not have been more reas I am enjoying my 3rd vehicle from FJ Mercedes. During my last 2 "emergency visits" to the service center, Jean Youkhaneh could not have been more reassuring, efficient, and gracious. I truly appreciate this level of service which is a significant reflection on the dealership he serves. More

Exceptional Service E400 is my 4th Mercedes-Benz that I own. I go back to the Fletcher Jones because of the Exceptionally Great services and clean facility. E400 is my 4th Mercedes-Benz that I own. I go back to the Fletcher Jones because of the Exceptionally Great services and clean facility. More

Always great service! Chad always takes care of me and is always on top of every detail and mindful of my time.. I live closer to another MB Dealer but chose to drive furth Chad always takes care of me and is always on top of every detail and mindful of my time.. I live closer to another MB Dealer but chose to drive further because the experience is always better! Thanks again FJ and Chad is an asset to your organization!! More