Fletcher Jones Motorcars - Service Center

Katelyn Truong is fabulous! I bought my 2010 MB C350 at Fletcher Jones. I have only had my car serviced at FJ. That is because of Katelyn Truong. She is very professional and per I bought my 2010 MB C350 at Fletcher Jones. I have only had my car serviced at FJ. That is because of Katelyn Truong. She is very professional and personable. Katelyn clearly knows what she’s talking about and knows who to talk to if there is ever an issue. Katelyn takes excellent care of my car and me. She is the reason I continue to pay dealer prices for services, tires, etc. even though my car is over nine years old. More

Efficient, professional, and courteous care Brought two cars for the recall appointments. Ray Schroeder checked me in within few minutes; prepared the paperwork for the rental car and I was on m Brought two cars for the recall appointments. Ray Schroeder checked me in within few minutes; prepared the paperwork for the rental car and I was on my way in 20 minutes. The Service and Enterprise stuff were incredible. Highly recommend Fletcher Jones Newport Beach for your Service needs! More

Routine maintenance done exceptionally well They have this down to a science. Rarely a wait and that matters because I'm always in a hurry to get to work. All good in every way. They have this down to a science. Rarely a wait and that matters because I'm always in a hurry to get to work. All good in every way. More

Sevice experience "Derby" provided excellent customer service - very knowledgeable about the MBZ cars and provided sound advice on what service I needed at this time. "Derby" provided excellent customer service - very knowledgeable about the MBZ cars and provided sound advice on what service I needed at this time. I would definitely recommend him to any of my friends. More

Tony provides exceptional custumer service! Today was super friendly and helpful for all of my service needs after my car suddenly broke down. He answered all my questions and took good care of Today was super friendly and helpful for all of my service needs after my car suddenly broke down. He answered all my questions and took good care of my car. I highly recommend Tony and the customer service at Fletcher Jones! More

I buy Mercedes because of the service from Fletcher Jones Great job! Because of the service at Fletcher Jones Mercedes is why I purchased another Mercedes Benz from Fletcher Jones. I appreciate the fast rel Great job! Because of the service at Fletcher Jones Mercedes is why I purchased another Mercedes Benz from Fletcher Jones. I appreciate the fast reliable service. More

All personnel were friendly and extremely efficient. I was very pleased with everyone. I expected good service and my experience exceeded my expectations. My car work was finished in much less time than I was very pleased with everyone. I expected good service and my experience exceeded my expectations. My car work was finished in much less time than you had estimated. More

Dave Gonzalez is the absolute best! Dave went above and beyond to exceed my expectations. He is a true professional and embodies every characteristic of a phenomenal GM. I will purchas Dave went above and beyond to exceed my expectations. He is a true professional and embodies every characteristic of a phenomenal GM. I will purchase all future Mercedes from him! More

Winner!! Randy handled my transaction in the usual way --- personal, professional, efficient, responsive and all with a smile!! As expected, top-notch service. Randy handled my transaction in the usual way --- personal, professional, efficient, responsive and all with a smile!! As expected, top-notch service. My hat is off to him and the service department! More

excellent service I don’t know if I’ve had back luck with my car or not, but every quarter i have to come back to the dealer to solve a problem, and yet the service is I don’t know if I’ve had back luck with my car or not, but every quarter i have to come back to the dealer to solve a problem, and yet the service is truly exceptional. the personnel are the most professional that imI have ever seen, and somehow ensure that I leave happy. Katelyn Truong is awesome, and I feel lucky to be her customers. More