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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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January 10, 2019

Amazing service, evertime. Ray is the best. Thank you. Detailed, fasr, and friendly service. All sales team were excellent. Highly recommended. Will buy another Mercedes from More

by Hermes92626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Brown, Bradley Cooper, Uttam Oli
Jan 10, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Ray, Paul, Uttam and Bradley. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

January 10, 2019

satisfying experience Always a satisfying experience to have Fletcher Jones Motorcars , service the vehicle that was purchased from the same firm. Contininity in sales, ser More

by Mbenze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Jon Derbyshire
Jan 11, 2019 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating and your amazing feedback. Our team is pleased to hear our your great experiences in both service and sales. We look forward to serving you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

January 09, 2019

My 50k experience I just have my 50K service back in November. After driving 199 miles, now out of my factory warranty my engine light came on (saying pull over, stop v More

by 2Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates, Justin Ringel, Mike Aziz
Jan 09, 2019 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience and we are always happy to assist. We look forward to serving you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

January 08, 2019

Great service Nice people working to give you a loner. Everything was made in a short time even though there were really busy with lots of customers to serve. More

by zorro4814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Jan 08, 2019 -

Fletcher Jones Motorcars responded

Hi Zorro4814, Thank you for the 5 star rating! Our team is happy to hear about your exceptional service experience with Steve and the Loaner Vehicle team. We look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

January 06, 2019

Excellent service I received friendly and courteous service from all the employees, especially Laura Orr, when I brought my E350 in for my yearly maintenance. I will d More

by drvn_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Orr
Jan 07, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Laura. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

January 06, 2019

Excellent Service Nice and easy to get done. No Problems and great communication! Employees were amazing! Keep up the good work over there you all!! Thank you! More

by silver6461
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Jan 07, 2019 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

January 04, 2019

Exceptional service Jon Derbyshire has been an excellent service advisor for our 3 cars for the past 10 years. Very honest and trustworthy, and goes the extra mile to ass More

by Adnan_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Jan 04, 2019 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional experience with Jon over the past 10 years. Thank you for your continued loyalty and sharing your experience with us. Kind Regards, Trevor Thornley Guest Relations Manager

January 03, 2019

Repair and Maintenance Service I receive truly exceptional service from the service department. Jon Derbyshire is my advisor. One of the main reasons I buy Mercedes is because the More

by ChristinaW5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Jan 03, 2019 -

Fletcher Jones Motorcars responded

Hi Christina, Thank you for the amazing 5 star review! Our team is delighted to hear that you had a truly exceptional experience in service with Derby. We look forward to seeing you again at your next scheduled service interval. Kind regards, Trevor Thornley Guest Relations Manager

December 28, 2018

Randy is a great service advisor Randy was able to explain the details around what was going on with my car in plain English and was a pleasure to work with. More

by Grossera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Dec 31, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Randy. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manage r

Dec 31, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with Randy. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

December 22, 2018

Smooth Service It is a week before Christmas, and life is crazy hectic for me. The Service A experience with Ray Schroeder went without a hitch, just like I was hop More

by Bluesky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Dec 26, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Ray. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

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