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Fletcher Jones Motorcars - Service Center

Newport Beach, CA

4.8
869 Reviews

869 Reviews of Fletcher Jones Motorcars - Service Center

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December 20, 2018

Steve Henry is beyond excellent for customer experience My service advisor, Mr. Steve Henry is courteous and welcoming each and every time I bring my car in for service. He has a genuine interest of my need More

by Rainmaker
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Dec 21, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Steve. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

December 18, 2018

Mike Asher was amazing! Made a great experience Amazing experience from the min i sat down until i picked up my car. I will definitely come back to this dealership due to my experience with kile More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Dec 18, 2018 -

Fletcher Jones Motorcars responded

Hi Hannah, Thank you for the 5 star rating. Our team is happy to hear about your amazing experience with Mike in service. We look forward to serving you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

December 17, 2018

Excellent Advisor! Gary is excellent! He was personal, professional and courteous. He answered all of my questions and followed-up. I would strongly recommend him More

by 123456
Recommend Dealer
Yes
Employees Worked With
Gary Kuftedjian
Dec 17, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! Our team is delighted to hear about your great experience with Gary. We look forward to seeing you again at your next service interval. Kind Regards, Trevor Thornley Guest Relations Manager

December 13, 2018

The best They have the best service in the world. They are very friendly and helpful. I’m very pleased with my experience here and I would recommend them to an More

by A1fkzzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Orr
Dec 13, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the amazing 5 star review on your recent service experience with Laura! Our team truly appreciates your feedback and recommendation. We will look forward to seeing you again. Kind Regards, Trevor Thornley Guest Relations Manager

December 12, 2018

Truly a nice salesperson Thomas is a special salesperson - honest and hard working. I always feel comfortable working with him because of his honesty. That is very important More

by UCLA Bruin
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Thomas. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager

December 12, 2018

Tony is exceptional My service rep Tony Irvani is always one step above expectation. He is exceptional. Always very professional and courteous. I am very satisfied with t More

by Aderbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Dec 13, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding 5 star review on your recent service with Tony! Our team appreciates your business and looks forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

December 12, 2018

Thanks Thank you for the great service. My husband and I won’t take our vehicle anywhere else because your service is right on point. Great!!! More

by B&E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

December 10, 2018

Fast, proffesional, great service. Service agent (Justin) was prompt, efficient, and friendly. Service was done quickly and efficiently. Everything I asked to be done was completed and More

by Chuck1130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ringel
Dec 10, 2018 -

Fletcher Jones Motorcars responded

Hi Chuck, Thank you for the 5 star review! Our team is delighted to hear about your exceptional service experience with Justin. We look forward to serving you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

December 07, 2018

Excellent! I had an outstanding experience in the service department. It was a timely visit even though I didn’t have an appointment. Brennan was helpful, knowle More

by Drseussh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennen Jacobson
Dec 07, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding 5 star review! Our team is happy to hear about your great experience in service with Brennen. We look forward to seeing you again on your next scheduled service visit. Kind Regards, Trevor Thornley Guest Relations Manager

December 04, 2018

Miguel Velasquez is great! Miguel was very thorough and kept me updated on the progress throughout. He is an asset to the company and I am very pleased. Thank you. More

by MercBenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Velasquez
Dec 04, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the amazing 5 star review! Our team appreciates the great feedback on your experience with Miguel and looks forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

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