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930 Reviews of Flood Mazda - Service Center
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January 14, 2019
oil change and tire rotation as always, the flood service team was superb... easy to make the appointment... greeted warmly by the staff.... the service was prompt and the car was as always, the flood service team was superb... easy to make the appointment... greeted warmly by the staff.... the service was prompt and the car was washed as well!! More
by DCMSOX2004
Verified Customer
January 11, 2019
Average I would describe the service as average. I dropped off my vehicle for an oil change and I felt Steve was very professional and explained the cost of I would describe the service as average. I dropped off my vehicle for an oil change and I felt Steve was very professional and explained the cost of the service. I specifically asked for a car wash and stated that I was not worried about the cold weather(37 degrees) because the vehicle is garaged. I left the vehicle and asked if it would be ready at lunch time and was told yes. At 11:00 I received a call and was told me vehicle had been serviced and was ready to be picked up. I was given a few recommendations for future service which was good to know. I arrived to pick the vehicle up at 1:00pm. The vehicle was pulled around front and not washed. I was told that it wasn’t washed because of the cold weather. Due to the fact that “washing the car” always seems to be an issue here. Whether I arrive after being told the vehicle was ready and then they start to wash it when I get there or the vehicle was just finished being washed and not dryed. Normally I wouldn’t mind waiting but I always tell them at drop off that I’m picking up on my lunch break and I’m limited on time. Frustration set in as I left the service department and saw two other vehicles that had been serviced with puddles of water under them. Clearly had just been washed. Anyway, besides the car wash frustration the service is fine. More
by mnlmastin
Employees Worked With
January 09, 2019
Air bag inflator recall Very professional and courteous from the first call. Parts arrived, appointment was made. Took my vehicle on time and completed the repairs in less ti Very professional and courteous from the first call. Parts arrived, appointment was made. Took my vehicle on time and completed the repairs in less time than quoted. Did an interior and exterior inspection as a courtesy. Would reccomend this dealership to anyone. More
by RMSULL58
Employees Worked With
January 09, 2019
Customers are number 1 for Flood Mazda! The entire team at Flood Mazda are friendly, knowledgeable, willing to help with any question and keep you in the loop on progress they are making. W The entire team at Flood Mazda are friendly, knowledgeable, willing to help with any question and keep you in the loop on progress they are making. Whether they reach out to tell you they are still on the hunt for the exact car you asked for with all the specifications, or reaching out to let you know a time for your car to be ready, they are informative and helpful. I have purchased many cars in my life, and this dealership was by far the nicest experience! Not pushy, Not evasive. They are honestly working to help you get the car you want. More
by MFCBEACH
Employees Worked With
Alyssa Hagerty
January 08, 2019
Always great service and knowledgeable staff The best Always great service at reasonable prices. The staff is friendly knowledgeable and willing to help. They make an effort to earn my business. The best Always great service at reasonable prices. The staff is friendly knowledgeable and willing to help. They make an effort to earn my business. More
by R.D.SIMONE
Employees Worked With
January 08, 2019
Best dealer service department ever After buying my 2008 Mazda 6 new at Flood Mazda, I decided to get my car serviced there for the first oil change. Because of bad experiences at other After buying my 2008 Mazda 6 new at Flood Mazda, I decided to get my car serviced there for the first oil change. Because of bad experiences at other new car service departments, I was unsure if I would continue there. They were great, so I kept coming, and I brought my wife's Altima there for service too. 11 years later, I'm still coming for service. The service managers, Alyssa and Steve, area wonderful. Everything is explained well, and they give a chart showing how much is left on the tires and brakes so that I have an idea when they will need to be replaced. If I have a car emergency, they go out of the way to help me deal with it. I expect to continue getting service there for the rest of my driving days. More
by HAROLDGOLDIS
January 07, 2019
Alyssa provided excellent service! Got my service as requested, a ride to work, and a vehicle returned to me much cleaner than it was when I dropped it off!! Got my service as requested, a ride to work, and a vehicle returned to me much cleaner than it was when I dropped it off!! More
by papa3martin
Employees Worked With
Alyssa Hagerty
January 07, 2019
Polite and efficient I needed recalls repaired and this was done with no worries for me. My airbag and another issue were part of the recall. They were completed in a tim I needed recalls repaired and this was done with no worries for me. My airbag and another issue were part of the recall. They were completed in a timely manner and at my convenience. I appreciate the ease of this service. More
by BOBBI LEE
Employees Worked With
Mr. Lee, Alyssa Hagerty
January 07, 2019
Best Service Department Around I was always updated with the status of my repairs. The cost to repair was also to the penny. Steve is always very friendly and extremely detailed whe I was always updated with the status of my repairs. The cost to repair was also to the penny. Steve is always very friendly and extremely detailed when explaining what and why repairs should be made. I have 100% trust in what Steve tells me. More
by rburns4
Employees Worked With
January 04, 2019
Top notch service Service staff were extremely helpful and professional. Truly thrilled with their help in quickly resolving my problem. Appreciate how they promptly ca Service staff were extremely helpful and professional. Truly thrilled with their help in quickly resolving my problem. Appreciate how they promptly call you to update you and make sure you understand everything. More
by CATTREBINO
