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Flood Mazda - Service Center

Wakefield, RI

4.7
590 Reviews

590 Reviews of Flood Mazda - Service Center

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December 04, 2022

Flood Mazda offers the very best service. We took our Mazda CX-9 in for an oil change and service. The work was completed in a timely manner and cleaned and washed. Everyone in the service de More

by Ronnie
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2022

Flood Mazda is such an inviting dealership. I’ve had nothing but great experiences when I go there. Thanks! More

by Spinjudy
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2022

Excellent communication and up front with everything. Excellent customer service provided by advisor and quality repairs provided by technician. More

by trevormlarochelle
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2022

They cannot put the correct phone number on my file. I have asked multiple times to fix it and they keep putting a different phone number. They leave my car unlocked when sitting in the lot for hours (w More

by C_mcch
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Flood Mazda responded

Hello C_mcch, Please allow me to introduce myself my name is Russell Cunha and I'm the General Manager of Flood Mazda. I have read your review and would like to resolve this issue and be sure we can correct the mis communication and discuss this matter. Please feel free to contact me when you wish, I can be reached at rcunha@floodauto.com or (401)284-4700. I look forward to hearing from you and resolving this issue. Thank you, Russell M Cunha

December 01, 2022

Was disappointed with my 1st visit/oil change. 2 1/2 hour wait. No courtesy vehicles available and they didn't even wash or vac my car. Only after my prompting was the car washed and vacuumed minim More

by CBMCMANUS324
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Hanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2022 -

Flood Mazda responded

Hello CMBMCMANUS324, Please allow me to introduce myself. My name is Russell Cunha and I am the general manager of Flood Mazda. I have read your recent review and I’m sorry your experience with Flood Mazda for your first oil change was anything less than exceptional. We pride ourselves and being able to give all of our customers an exceptional experience whether it’s in sales or in servicing your vehicle. Please feel free to reach out to me at our rcunha@floodauto.com or 401-284-4700 I would like the opportunity to make your past experience a better experience for the future. Thank you, Russell M Cunha.

November 26, 2022

Very slow service. Always trying to up-sell repairs that are not currently needed. Prefer Tasca Mazda More

by Mazcx5
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Dec 01, 2022 -

Flood Mazda responded

Hello Mazcx5, Please allow me to introduce myself my name is Russell M. Cunha and I'm the General Manager of Flood Mazda. I have read your review and would like to resolve any issues and discuss this matter with you if you would like. I can be reached at rcunha@floodauto.com or (401) 284-4700. Thank you Russell Cunha

November 25, 2022

They go above and beyond to make sure you get hood service, keep you updated frequently, very customer service oriented. More

by debpisano
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joaquin Pangelian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 19, 2022

Terrific service department. Trustworthy and accommodating. Steve is a longtime customer service guy who is always friendly and thorough More

by BBURMEISTER
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2022

Clean, professional, easy access, nice waiting area. They don't oversell you on unnecessary work and are honest about what it needs. More

by pjohnsontennis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2022

I was very lucky they were able to squeeze me in when my engine light came on! Great service! More

by Groovystella
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Furtardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Albro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary
1
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