Flow Buick GMC of Fayetteville

Excellent Service The service department provided excellent service on two recent repairs. We were kept informed through text messages and the hours of operation were The service department provided excellent service on two recent repairs. We were kept informed through text messages and the hours of operation were very accommodating to our busy schedule. Additionally, we dealt with one service manager the entire time who provided very personalized service to us and recognized us upon entry into the service center to retrieve our vehicle. Furthermore, the service department was a very low pressure environment and I did not feel like the service manager was forcing repairs or services upon us. She was very much an adviser on the condition of our car, and allowed us to make the necessary decisions. More

Service Department Great service on both of my vehicles. Keep it up!!! I Will bring my cars here very time. Very professional and courteous people. They also did a cou Great service on both of my vehicles. Keep it up!!! I Will bring my cars here very time. Very professional and courteous people. They also did a courtesy detailing for free. More

Faulty equipment Bad servicing. Had rattling under my truck for 3 yrs. Jennifer helped me get someone to finally fix it. Thanks Jennifer for all your help. Bad servicing. Had rattling under my truck for 3 yrs. Jennifer helped me get someone to finally fix it. Thanks Jennifer for all your help. More

DIDNT CHECK TIRES I AM PHYSICALLY IMPAIRED & ASKED TO CHECK TIRES FOR PRESSURE & WEAR..IT WAS NOT DONE ALL TIRES ARE A LITTLE LOW ACCORDING TO DIC. EXCUSE CAPITALS I AM I AM PHYSICALLY IMPAIRED & ASKED TO CHECK TIRES FOR PRESSURE & WEAR..IT WAS NOT DONE ALL TIRES ARE A LITTLE LOW ACCORDING TO DIC. EXCUSE CAPITALS I AM ALMOST BLIND EJH More

Faulty equipment My vehicle had a dead battery less than two years old. The vehicle was purchased brand new I had to tow the vehicle in. Instead of them tapping into My vehicle had a dead battery less than two years old. The vehicle was purchased brand new I had to tow the vehicle in. Instead of them tapping into my extended warranty, they charged me $362 for battery and installation. More

Continued great experience from the service department, Although I've had nothing major to go wrong with my 2015 GMC Sierra Denali except one minor recall on a seat belt retainer, Oil changes and tire rotat Although I've had nothing major to go wrong with my 2015 GMC Sierra Denali except one minor recall on a seat belt retainer, Oil changes and tire rotation is about it, but each time I take it in I am treated well and the service representative is always attentive to my needs and continually update me on the progress of my vehicle. More

Continued good experiences My experiences with FLOW service continue to be good experiences. Flow service, for every visit thus far, has been professional with excellent work r My experiences with FLOW service continue to be good experiences. Flow service, for every visit thus far, has been professional with excellent work received. My last experience was for a 100k service on my Yukon that was costly. The service representative and mechanic answered all my questions as well as provided me the most economical choice for the new tires...they beat every quote I had received by a few hundred dollars. I will go back again and would gladly recommend Flow Service to anyone% More

Great customer service! The staff was very helpful and friendly. The rep that assisted me took his time to ensure that I had a pleasant experience. He was awesome! The staff was very helpful and friendly. The rep that assisted me took his time to ensure that I had a pleasant experience. He was awesome! More

Unprofessional Service Department I had a horrible experience at this GMC in Fayetteville. We moved here from Ga, and it is sad that there is only one GMC dealer in town. I brought my I had a horrible experience at this GMC in Fayetteville. We moved here from Ga, and it is sad that there is only one GMC dealer in town. I brought my terrain for repairs, after I had a horrible experience and being without a car four 1 week. I have still had the same engine light, my car is not fixed and I can NOT trust this dealer. I will take all my soldiers on post that FLOW BUICK GMC service department is horrible. More

Charged for work not yet approved. I received a call inquiring about my experience with Flow GMC. During that call, I informed the employee that I had been charged for a transmission fl I received a call inquiring about my experience with Flow GMC. During that call, I informed the employee that I had been charged for a transmission flush without my approval and that the technician had already begun the work. She stated that she would have a manager call me immediately in order to discuss the details. I received a generic text shortly after, asking about my experience. I responded to the text and have never heard back from the organization. The impersonal feedback method from the deal about my experience may be cost effective but it does not demonstrate the care or customer service I expect from a business professionals. More