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Flow Honda in Winston-Salem
Winston-Salem , NC
247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 247 reviews
November 02, 2022
Where do I start. This place caught my car on fire and didn't tell me. Had my car for 30 days with no communication. Asked for a loaner they claim they didn't have one This place caught my car on fire and didn't tell me. Had my car for 30 days with no communication. Asked for a loaner they claim they didn't have one. And they will put me on the list to get one and NEVER got a call back. They called me to pick up my car, car still not fixed. Leaking oil still, when I turn the wheel it is rubbing up against something and everyone is avoiding my calls. No call backs like as promised and they probably told them not to answer any of my calls. I have NEVER had problems with them, but they are the WORSE dealership to deal with when wanting work done to your vehicle. More
by blackwells574
Employees Worked With
Nekko, and Manager for the service area
Helpful October 10, 2022
Korban was a great sales representative who responded to our questions no matter how often we contacted him. I would definitely recommend him to others. our questions no matter how often we contacted him. I would definitely recommend him to others. More
by Charlotte
Employees Worked With
Korban Faircloth
August 18, 2022
I have worked with Flow Honda Service for years and have always had great experiences. Unfortunately, the good experience is with standard service. I have a 2019 Honda Pilot that has started moving to neutr always had great experiences. Unfortunately, the good experience is with standard service. I have a 2019 Honda Pilot that has started moving to neutral and shutting down while at a stop sign or intersection. They serviced the car and said it needed system updates and now it was fine. However, the problem continued and after researching it seems this is a known issue with the auto shutdown when stopped. I called Honda back and asked for them to keep the car until they could duplicate the issue and resolve, but since this is a factory problem I need a loaner vehicle. They suggested I rent a car as they didn't currently have a loaner - even though this is a Honda issue. I requested to speak to the service manager and was assured that Jason would call me by end of business. When I hadn't heard from Jason by 6pm I called again and was told he was with a customer but would call before leaving. Nothing. I was in work meetings the next morning, so my husband called and left another message. Now 5 business days later, still nothing. Very disappointing Jason. We have contacted another local dealership and they were aware of the issue and resolution, worked me into the schedule and had my car repaired within a few hours. I have purchased 3 Hondas in the last several years - all from other dealerships as Flow didn't negotiate. I was still happy to have my cars serviced there; however, after this experience and complete lack of customer service I will no longer be a customer of Flow Honda. More
by Joyner13
Employees Worked With
Chris - Service Manager
July 29, 2022
I drove in to have a small repair completed which requires a specialty tool, or perhaps specific training as to how to gain access to the part needing replacement. They did the repair, left my car un requires a specialty tool, or perhaps specific training as to how to gain access to the part needing replacement. They did the repair, left my car undrivable, and quoted a price to repair the damage they caused. The positive aspect of this story is they allowed me to work on my own car in the parking lot behind the shop since I refused to pay them to fix the problems they caused. I will never go back to Flow Honda for any reason, nor do I recommend them to anyone else. Generally speaking, I work on my own cars. When I hire someone else to work on a car I expect them to finish the job, not to leave me stranded trying to fix things in a parking lot. More
by muse_shop
Employees Worked With
Zak
July 22, 2022
Matt Swipe helped us lease a 2023 HR- V. Excellent experience with Matt. Recommended for anyone looking for a new Honda to take with Matt. Excellent experience with Matt. Recommended for anyone looking for a new Honda to take with Matt. More
by lewistracy213
Employees Worked With
Daniel with review of new features.
June 20, 2022
This is my 3rd CRV and Korban Faircloth made it a quick and easy process. This time I wanted a hybrid. Korban met with me and helped me narrow down my choice. I’m not kidding but in less than 2 weeks he ca and easy process. This time I wanted a hybrid. Korban met with me and helped me narrow down my choice. I’m not kidding but in less than 2 weeks he called to tell me it’s on the way! No pressure, easy paperwork, clear directions and good trade in on my 2014 CRV made it a great experience. More
by amybtag
Employees Worked With
Korban Faircloth
April 22, 2022
My rating is based on current conditions, which are terrible if you want to see and test drive a new car (especially a car in very short supply, as is the new civic si). We have previously purchased t terrible if you want to see and test drive a new car (especially a car in very short supply, as is the new civic si). We have previously purchased three cars from Flow Honda, with great experiences. However, that was many years ago, and our longtime salesperson has since retired. No dealer in our area has any car available that is not sold before arriving, so as said, a bad time! More
by hroosa1
Employees Worked With
Liz Wright
April 18, 2022
All cars have useless add on's that they will not negotiate or remove. They seem like nice people and offer the car at MSRP BUT they also have 2 " Packages " that are added to each car and they will negotiate or remove. They seem like nice people and offer the car at MSRP BUT they also have 2 " Packages " that are added to each car and they will not sell a car without them. Adds over 2 K to the price of the car. In a time where you are already paying a premium for a new car I find this intolerable. I will remember this in the future as well when its time to buy again More
by Bmanflyer
Employees Worked With
Noah
