Flow Honda in Winston-Salem

I have worked with Flow Honda Service for years and have always had great experiences. Unfortunately, the good experience is with standard service. I have a 2019 Honda Pilot that has started moving to neutr always had great experiences. Unfortunately, the good experience is with standard service. I have a 2019 Honda Pilot that has started moving to neutral and shutting down while at a stop sign or intersection. They serviced the car and said it needed system updates and now it was fine. However, the problem continued and after researching it seems this is a known issue with the auto shutdown when stopped. I called Honda back and asked for them to keep the car until they could duplicate the issue and resolve, but since this is a factory problem I need a loaner vehicle. They suggested I rent a car as they didn't currently have a loaner - even though this is a Honda issue. I requested to speak to the service manager and was assured that Jason would call me by end of business. When I hadn't heard from Jason by 6pm I called again and was told he was with a customer but would call before leaving. Nothing. I was in work meetings the next morning, so my husband called and left another message. Now 5 business days later, still nothing. Very disappointing Jason. We have contacted another local dealership and they were aware of the issue and resolution, worked me into the schedule and had my car repaired within a few hours. I have purchased 3 Hondas in the last several years - all from other dealerships as Flow didn't negotiate. I was still happy to have my cars serviced there; however, after this experience and complete lack of customer service I will no longer be a customer of Flow Honda. More

We were able to reserve the car to test drive since we were out of town. were out of town. More

Matt Swipe helped us lease a 2023 HR- V. Excellent experience with Matt. Recommended for anyone looking for a new Honda to take with Matt. Excellent experience with Matt. Recommended for anyone looking for a new Honda to take with Matt. More

This is my 3rd CRV and Korban Faircloth made it a quick and easy process. This time I wanted a hybrid. Korban met with me and helped me narrow down my choice. I’m not kidding but in less than 2 weeks he ca and easy process. This time I wanted a hybrid. Korban met with me and helped me narrow down my choice. I’m not kidding but in less than 2 weeks he called to tell me it’s on the way! No pressure, easy paperwork, clear directions and good trade in on my 2014 CRV made it a great experience. More

We currently own three Honda"s, and have owned several more over the years. Flow Honda service, and sales, of Winston-Salem both have been equally disappointing for my wife and I. Have never wrote a revie more over the years. Flow Honda service, and sales, of Winston-Salem both have been equally disappointing for my wife and I. Have never wrote a review for this business, but after our last adventure felt it necessary to warn/alert the public about this place. We received a letter from Honda Corp. a while back telling us that our 2018 Honda CR-V had a "warranty extension" because of issues some of the 2017-18 models were having, but no need to bring in unless experiencing problems related. They were extending the power train warranty, & emissions warranty, to cover any issues that may arise from it. Well, we started experiencing problems so we called Flow and took it to the service department. After looking at our warranty extension letter, Flow Honda Service of Winston-Salem, told us our vehicle was not part of the extension and wanted $2127.86 to fix the problem along with other issues that supposedly needed to be taken care of. Being we have had bad experience with this place in the past we declined and went to another garage, that we trust, for a second opinion. The trusted garage found that there was nothing wrong with the vehicle except simply re-setting the computer. After driving the vehicle for a few days, with no problems, decided we would call Honda Corp to verify whether our CR-V was actually part of the warranty extension or not. WELL, what do you know, they said our vehicle WAS in fact part of the extension!!! After Corporate hearing about our infuriating event at Flow Honda Service of Winston they encouraged us to file a complaint with them, and use a different service dept., if possible. This type of lying (aka gouging), with the sheer volume of un-expecting customers that think dealerships are taking care of them, equals huge amounts of $$$. SO BEWARE, You've been warned! More