Flow Mazda of Charlottesville

I had an excellent experience purchasing a 2018 Mazda three from the Flow Mazda dealership. three from the Flow Mazda dealership. More

I Purchased a used Mazda three from flow Mazda, that I found online and drove from New York to Virginia to pick up. I couldn’t be happier with the whole transaction. Sales person, Jeremy, and sales manage found online and drove from New York to Virginia to pick up. I couldn’t be happier with the whole transaction. Sales person, Jeremy, and sales manager, Todd, were outstanding. More

Very Poor After Sale Customer ExperienceI bought a Very Poor After Sale Customer Experience I bought a brand new 2021 Mazda CX-5 recently. During the sales process, the salesperson said that the onl Very Poor After Sale Customer Experience I bought a brand new 2021 Mazda CX-5 recently. During the sales process, the salesperson said that the only differences between the top trim line and the next one down was that the top trim line included the navigation system and had a 360-degree camera view. The price difference was a bit over $2000, and I could add navigation for about $500. Shame on me for not digging deeper to verify that. The only car they had for me to test drive at that point was the top trim line (the lower trim line vehicle was out of gas) and I liked it. I liked the price on the next one down, so I bought it. Withing a few days of the purchase, I found that there were quite a few more features that were missing from my new car. I had repeated conversations in person and by phone, with a service return to dealership for fixes that could not address and fix the problems. Ultimately, they stopped replying to my text questions so I contacted Mazda Corporate. They said they would contact the dealership and get back to me. They didn’t (at least get back to me). My frustrations mounted to the point where I no longer own the car and could never in good conscience return to that Mazda dealership. More

**Update** Dealership has made good on their mistake * Original Review * Sales experience was very good on new Mazda 6. Two years after purchase, I had a flat tire and went to change it. I was very * Original Review * Sales experience was very good on new Mazda 6. Two years after purchase, I had a flat tire and went to change it. I was very surprised to discover that there was no jack base in the cutout that was made for it, so I had to call AAA and the delay caused me to miss my appointment. I called Flow and explained the situation but the Sales Manager said they couldn't do anything for me since it had been two years. They offered to sell me a replacement part for nearly $200. Is that understandable? Maybe..... *** Update **** Flow Mazda called me back after I expressed discontent and offered to compensate me for the replacement part I'd bought on eBay. I'm very impressed. More

Excellent Experience I purchased a new CX-9 this week from Flow Mazda of Charlottesville. The entire experience was excellent. The sales representative, Mr. Stone was know I purchased a new CX-9 this week from Flow Mazda of Charlottesville. The entire experience was excellent. The sales representative, Mr. Stone was knowledgeable about the car. He did not apply high pressure sales techniques but still articulated well the positive features of the vehicle. Completing all of the necessary paperwork was made as painless as possible which I appreciated. All of this was accomplished while dealer staff were attentive to the pandemic by wearing masks at all times. Overall a very positive purchase experience. More

Had my Miata serviced and they did a great job, very quickly. They also washed the car after they were done and did a great job. quickly. They also washed the car after they were done and did a great job. More

No Pressure I really appreciated the customer service given by Dillon Stone and Antonio Rodriguez. They were friendly, informative and I felt no pressure. I fel I really appreciated the customer service given by Dillon Stone and Antonio Rodriguez. They were friendly, informative and I felt no pressure. I felt like I had two new friends by the end of our first interaction. I know I will have a lot of questions about how everything on my new CX-5 works and I know Dillon is available with just a phone call or if I stop by the dealership. Antonio did an excellent job of explaining “the numbers” and all the optional ad ons without pressure. The only customer service improvement that could have been improved upon was a better detail by the service dept of my new vehicle. In my view, a newly purchased vehicle should be sparkling both inside and out. Windows needed cleaning and the dust on the interior should have been wiped off. Only the exterior was washed with a lot of dust still in the door jams and rear hatch. Dillon took it upon himself to wipe out the door jams and rear hatch. I only noticed the windows and dusty dashboard once out in the sunlight the next day. More

Great Test drive no problem. Price better than other dealers in my area. Salesman great, Mazda CX-5 is one of the best cars on the market. Thanks Flow Mazda Test drive no problem. Price better than other dealers in my area. Salesman great, Mazda CX-5 is one of the best cars on the market. Thanks Flow Mazda! More

Excellent Service Experience Howard Grooms, General Sales Manager, Melvin Meade, Service Manager and Travis Snider, Parts Manager have all provided excellent service since we purc Howard Grooms, General Sales Manager, Melvin Meade, Service Manager and Travis Snider, Parts Manager have all provided excellent service since we purchased or Mazda 3 at Flow Mazda in August 2017. They exemplify the kind of representatives car owners are seeking when they take their cars to be serviced and/or repaired (i.e. high integrity, honesty, professionalism, knowledge, fairness and likeability). My wife and I hope your company appreciates the significant value they generate for their service department repeat and word of mouth increased business opportunities and for their sales and parts departments success. More