Flow Mini of Raleigh

Outstanding sales and service support We purchased our certified 2012 Mini Cooper Coupe on 2/28/17 while visiting our daughter in Raleigh, NC. We had driven down from PA with the title for We purchased our certified 2012 Mini Cooper Coupe on 2/28/17 while visiting our daughter in Raleigh, NC. We had driven down from PA with the title for a car she wanted to trade in for a Jeep Renegade. The Leith Jeep and Flow Mini dealerships were right across the street from each other. I previously owned a 1959 Austin mini and decided to look at the new Minis while they were finishing up the paperwork at Leith. I was looking at the Coupe in the outdoor lot when salesman, Mike Robinson, came out to greet me and see if he could answer any questions. He was extremely courteous and helpful. When we were done talking I thanked him for his time and went back to the Jeep dealer to check on the progress. I told my daughter about the Coupe and she went to look at it. She liked it and unknown to me told my wife who walked over to to Flow. I returned to Flow just in time to see her and Mike pulling out of the lot for a test drive. They came back and she said we were buying the car. We ended up driving two cars back to PA. The rest is history. Since we also have a home in NC, we registered it in NC. As the car was sold new buy Flow as well as to the second owner and now us as the third and had always been serviced there, we return once a year for the annual service and inspection. Josh Kinneer, Matthew Anderson and the rest of the service staff are fantastic. I can drop it off by 7:30AM and pick it up by noon. The car is also spotless inside and out when we pick it up. Mike is always available to speak to to catch up on Mini news. It's extremely comforting to know we have such a pleasant and professional organization to look after my wife's baby. I can't complement them enough for their excellent sales and service. More

oh no! an engine light?!? Got a service/warning light Monday...in on Tuesday and Merle and the crew were AMAZING! Great at explaining (in English, not car-talk!) what was up w Got a service/warning light Monday...in on Tuesday and Merle and the crew were AMAZING! Great at explaining (in English, not car-talk!) what was up with my car (I love my 2011 Mini Cooper S!) and what we needed to do...awesome area for me to log in and get work done and I was out of there in time to make class in the afternoon! Thanks guys!! More

Merle Is The Man Merle Freeman is a great service advisor! Even knowing I was very familiar with the service process, he never "shortcutted" a step. He was very profes Merle Freeman is a great service advisor! Even knowing I was very familiar with the service process, he never "shortcutted" a step. He was very professional! If you have a Mini...see Merle! More

Mini road trip to Dallas TX Last minute appointment, no problem. Showed up early, no problem. Oh, can you check the tire treads too as I’m driving 1900 miles to Texas, no probl Last minute appointment, no problem. Showed up early, no problem. Oh, can you check the tire treads too as I’m driving 1900 miles to Texas, no problem. Merle made it happen, kept me informed and got me road ready for the long drive. Im 300 miles away and so far, everything is flowing great and I love hugging the bumpy road as I blow by the endless 18 wheelers!! See ya! More

5 years of service and it's always top notch My five-year-old MINI continues to delight me; it's so much fun to drive. Flow MINI service has been a very positive experience over the years. My five-year-old MINI continues to delight me; it's so much fun to drive. Flow MINI service has been a very positive experience over the years. More

Great service experience Service Advisor was friendly and knowledgeable. Service was completed quickly and well done. The availability of a "loaner" car enabled me to conduct Service Advisor was friendly and knowledgeable. Service was completed quickly and well done. The availability of a "loaner" car enabled me to conduct business as usual while my car was being serviced, a big plus that was very much appreciated. Overall, a very pleasant experience. More

Great Service Completed On Time Came in for my regular 10k mile check and new set of tires - received very helpful, patient service and my car was ready on time as promised. Good co Came in for my regular 10k mile check and new set of tires - received very helpful, patient service and my car was ready on time as promised. Good communication via text throughout the day. More

Great Service Experience My service adviser, Matt, was courteous and kept me informed all throughout the process. Service was completed to my satisfaction and I will come bac My service adviser, Matt, was courteous and kept me informed all throughout the process. Service was completed to my satisfaction and I will come back again. More

Wonderful, fast friendly service! Matt was wonderful at communicating what needed to be done and keeping us up to date, VERY pleased with the wonderful service!! love Flow MINI!!! Matt was wonderful at communicating what needed to be done and keeping us up to date, VERY pleased with the wonderful service!! love Flow MINI!!! More

Vehicle Serviced, but Our vehicle was serviced as promised, however when appointment was scheduled two weeks in advance, we were told there would be a shuttle to take us to Our vehicle was serviced as promised, however when appointment was scheduled two weeks in advance, we were told there would be a shuttle to take us to a local mall, and when we arrived we were told there was no shuttle. Then, when we were called about the needed service, the technician didn't bother to check our warranty and said we would have to pay for service which was covered. We had to have the technician verify our warranty only after we told him. Finally, they didn't have a technician to perform the complimentary wash and only offered to have the car cleaned if we brought it back during the week when we weren't able to. During our previous three years of owning our Mini Cooper, we have always had our service provided on Saturdays, but this was the first time we weren't provided with a shuttle or the cleaning of our vehicle. I'm not sure if this is a new thing with Flow Mini of Raleigh, but I certainly hope this isn't their new level of service on the weekends. Else it won't be worthwhile to keep using their service department for our vehicle in the future. More