Flow Nissan Of Fayetteville

No Honor among Dealerships! I bought a 2017 Nissan with the family plan warranty from Fred Anderson before Flow bought them out; now they (Flow) refuses to honor the warranty. I I bought a 2017 Nissan with the family plan warranty from Fred Anderson before Flow bought them out; now they (Flow) refuses to honor the warranty. I have been in touch with Nissan Corp USA and they have not been any help either. So, I have paid for something I will never get. May have well taken a match to my cash! This was my 6th Nissan and I will never but another one in Fayetteville, NC...if ever! More

Steer clear! Worst service department ever! The sale was certainly easy, we knew what we wanted. The office lady trying to upsell us on the warranty stuff would make you sweat. Talk about a hard The sale was certainly easy, we knew what we wanted. The office lady trying to upsell us on the warranty stuff would make you sweat. Talk about a hard upsell. Our short little Spaniard salesman called constantly after the purchase. 14 times in 4 months trying to sell us another car. He then called my wife's cellphone after I yelled at him to stop calling me at work. The tranny went out at 31k. They took care of it. I've had numerous issues with it only to keep bringing it back and they keep doing software updates but won't fix it. Every oil change takes at least 4 hours. Checking the tranny requires coming back because the ran out of time or waited till it rained and couldn't hear it. I've wasted more time of my life in the service center waiting than I can count. The service writers clearly arent happy with their job. It shows as they ignore you and talk with one another while you stand there like and idiot waiting for them to help. They can't keep an appointment or do a repair in a reasonable time. They don't respect you or your time. Wish I could take the lifetime oil changes and powertrain warranty to another local dealer. This one sucks! This dealership is the reason I won't ever buy another Nissan ever! More

Fred set the bar high, Flow's got to go! Fred Anderson was bought out by Flow. Fred Anderson was efficient, respecful of your time, organized, knowledgeable, kind and happy, and told you wha Fred Anderson was bought out by Flow. Fred Anderson was efficient, respecful of your time, organized, knowledgeable, kind and happy, and told you what services you would be getting next time and how much to expect to pay. The cherry on top was a beautifully clean car inside and out when your vehicle was done with it's routine maintenance. Today was my first service with Flow. As I said, Flow bought out Fred in June 2018. It is now October. That's 4 months for new management to get their stuff straight. My visit today was horrible. I got there a couple minutes prior to my appointment. I waited 12 minutes by my car (as directed by an attendant) before I could even go to a desk to check in. My apt was 10:15 and I didn't get checked in until 10:25. Two hours passed. I was then taken to my car in the maintenance garage to be shown all the things that needed to be worked on. I asked how much, he didn't know. He said I had to go talk it over with at the check-in area and then they would relay the info back with the mechanic. Over $180 worth of work was supposedly needed on my 2 yr old car. Corrosion on the battery, front wipers, filters, and some fluid along with my routine oil change and tire rotation. I knew that the air and cabin filter was to be changed as a Fred Anderson employee told me so last time. But Flow wanted to charge me around $110 just for that when Fred Anderson quoted me $75 back in May. I finally get back in my car where I had removed two car seats so that all could be nicely vacuumed and nothing had been cleaned. Nothing had been wiped down, the door to the trunk was still very dirty as well. The complimentary car was the Fred Anderson offered always made my hour wait worth it. This time I waited well over two hours and got back into a dirty car. Get it together Flow!!!!! CALL Fred and ask him how to run a service department before my next visit. More

Experience with Flow Nissan of Fayetteville Shawn Farmer did not disappoint. Man is willing to go above and beyond to get you in a vehicle. 10 out of 10 recommend Shawn! Shawn Farmer did not disappoint. Man is willing to go above and beyond to get you in a vehicle. 10 out of 10 recommend Shawn! More

Their car servic is deadly, honestly don't go Yelp, please allow negative stars. Do not buy the maintenance or "family" plan either. It doesn't really cover anything, they say that it does ve Yelp, please allow negative stars. Do not buy the maintenance or "family" plan either. It doesn't really cover anything, they say that it does verbally, then when you go in to get service it doesn't cover anything. But, dont go to the FAYETTEVILLE location, they are absolute garbage. The general manager is a hothead and very rude. Here is my review for Fayteeville... If you would like to be disrespected and be told by the GENERAL MANAGER that having your car held at the dealership all day but all they did was drive it around the parking lot once is the definition of a multi point inspection, right and treated as a liar - this is your place. This dealership almost killed me and my family because they didn't catch the issue when it first started. They said that my car was fine and a month later I had to get my car towed to the mechanic. Everyone makes mistakes or gets busy but the disrespect and lack of responsibility are what make this experience so terrible. They should not sell a maintenance plan if they punish you for it and don't actually do a multi point inspection, that is false advertising, fraudulent and unsafe. These are cars, not cupcakes, this is serious and this dealership should be ashamed. More

Terrible Service after the Sale I saw a vehicle on Cars.Com it was in Raleigh NC at a sister dealership. I went to the Fayetteville one to get my trade in appraised and we worked the I saw a vehicle on Cars.Com it was in Raleigh NC at a sister dealership. I went to the Fayetteville one to get my trade in appraised and we worked the deal with the understanding the vehicle was to be delivered to Fayetteville on Monday. I was informed Monday evening that the vehicle was sold to someone else. I called the Raleigh dealership that evening and found out it was brought back and I took delivery on Tuesday. I got the vehicle home and turned on the XM radio only to discover that the "my key" function on the vehicle has a restriction on the channels I can receive. I am unsure what other vehicle functions are limited. This dealership says it's my problem to fix and not there's. More