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Flow Subaru of Charlottesville

Charlottesville, VA

Overview
Reviews
4.7
1,814 Reviews
Call Dealership (434) 443-4814
View Awards

960 Hilton Heights Rd

Charlottesville, VA

22901

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Showing 1,814 reviews

June 28, 2023

I have tried several times to contact FLOW Subaru to see if my policies are still in effect with them. I paid over $1,000.00 for a service policy and also a maintenance Policy in January 2023. I HAVE NEVER More

by lanahankinson
Recommend Dealer
No
Employees Worked With
Josh 434-327-1102 ????, Gail Wyatt
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Helpful
May 25, 2023

My review is for the fabulous service I have received from Casey Weaver. She has come to my rescue when my wheels locked and has been there for every questions with an answer! I can only sing her prais More

by SHDIXON
Recommend Dealer
Yes
Employees Worked With
Casey Weaver
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Helpful
March 13, 2023

Happily surprised I could get alignment so quickly. Construction seems to be moving slowly . Thanks More

by Richardhhe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vicky Martin
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Mar 17, 2023 -

Flow Subaru of Charlottesville responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Helpful
December 12, 2022

It was a slight mess with construction. No impact of Umansky employees. Thanks for a great vehicle. More

by kincaid.rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kendrick Hawkins, Rick McCormack, Josh Calaway
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Dec 13, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
December 05, 2022

Very professional. The new car was in excellent condition as I received it. Finance department was very efficient. More

by tomfunari
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Calaway
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Dec 06, 2022 -

Flow Subaru of Charlottesville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
December 05, 2022

Got a second opinion that I didn't not need that repair. I felt like I was lied to so they could make money. More

by SJRYAN2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gail Wyatt
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Dec 06, 2022 -

Flow Subaru of Charlottesville responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (434) 327-1141 so we can work towards a resolution. We look forward to hearing from you. Take care!

Helpful
December 04, 2022

Went in trying to just make a reasonable deal happen and instead had to hear the used car manager whine about how much they're "already losing on the car." Pulled out some trumped up invoice showing how muc More

by Used car customer
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Josh Musselman
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Dec 05, 2022 -

Flow Subaru of Charlottesville responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (901) 312-6191 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Helpful
November 24, 2022

Timely, friendly and competent help on a Saturday afternoon. Problem got identified and fixed. My dog, who was with me when my car brokendown, was welcome in the guest lounge. More

by RRUSSELL.BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Lopez
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Nov 25, 2022 -

Flow Subaru of Charlottesville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
November 20, 2022

Always a pleasure doing business with Umansky. They are remodeling but everything was very smooth. More

by JWRICHARDSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Stonecipher
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Nov 22, 2022 -

Flow Subaru of Charlottesville responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
November 18, 2022

My car wasn’t washed , and I like a clean car-brought it out dirty!☹️ More

by SMWALTER79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Lopez
Report | Print
Nov 18, 2022 -

Flow Subaru of Charlottesville responded

SMWALTER79, Thank you for taking the time to leave us a review! However, I hate to see that your experience wasn't a positive one. Unfortunately, as you probably noticed; we are undergoing a major renovation to be able to better serve our guests. During this time, we have had to suspend our Complimentary Service Wash service due to congestion. We are hoping in the Spring of 2023 we will be able to offer the complete extraordinary service that Umansky Subaru is known for. If there is anything outside of the car wash that we could have done differently, please do not hesitate to reach out. Thanks again for your time and your business. George Alphin Service Director 434-327-1141 galphin@umanskysubaru.com

Nov 18, 2022 -

SMWALTER79 responded

Thanks so much for explaining why the car wasn’t washed!

Helpful
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