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Flow Toyota of Charlottesville
Charlottesville, VA
411 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 411 reviews
May 22, 2023
If I could rate it a zero I would. Customer service is absolute 💩 I went in today for a tire rotation and oil change. Gave my service advisor a coupon for the oil change to be free. S Customer service is absolute 💩 I went in today for a tire rotation and oil change. Gave my service advisor a coupon for the oil change to be free. Shuttle seemed like it was never coming back so I had to pay for Lyft to take me to work..ok cool not the biggest issue in the world. When my car was ready I called to get a schedule back and asked for a specific time or close to that since that’s when I got off. The response I got was “this isn’t a taxi service it’s a complimentary service” 😳 when I get there to get my car, I’m told my total is $87…wait why? I had a coupon for the oil change to be free. Lady at the counter went to ask advisor about it and next thing I know he slammed the door as hard as he could, walked out office and said that’s it I’m done. I’m closing the rest of my tickets and I’m out of here. Whoaaaaa all because you needed to adjust a price??? I’m confused. I asked if I was problems and he had the audacity to say yeah and about 5 other people. Talked to the manager Angela who I understand is not actually the manager. And basically her only response was a free oil change which hello I already had a coupon for and that “we have a process in place”. I hope that is to get some people who have customer service skills cause clearly y’all don’t. Last time I was there I was told an appointment time doesn’t mean they will work on your car at the time. It’s just means we’ll get to it today…sir that is NOT what an appointment means. I sure hope this new management under Flow helps them but I can say I will never go back there. More
by Bug092683
Employees Worked With
Paul & Angela
Helpful January 10, 2023
Your service provider, Vanessa Gonzales did an excellent job handling my appointment. She even replaced the battery in my key chain. Working tirelessly through a large number of vehicles waiting for service job handling my appointment. She even replaced the battery in my key chain. Working tirelessly through a large number of vehicles waiting for service. Vanessa is very professional. You are fortunate to have her. More
by rayrussell6
Employees Worked With
Vanessa Gonzales
October 25, 2022
Have never had good service here and consistently disappointing/rude staff. My last experience was the last straw and I will not be returning. I had scheduled an appointment over two weeks in advance disappointing/rude staff. My last experience was the last straw and I will not be returning. I had scheduled an appointment over two weeks in advance for 8:30 am. Dropped my car off at 7:45 am. I stated they had the car for the day but I needed it by 4/4:30 when I return after work. When I came to pick up my car they had not started any work on my car and told me it would be another hour and a half. Such a lack of care for their customers and I am not ever giving them my money again. More
by emw1522
Employees Worked With
na
September 25, 2022
Will never come back here again asked for a oil change and told them do NOT rotate my tires . I had just had tires put on .SO GUESS WHAT THEY DID ,rotated my tires charged me and never gave me an oil chan and told them do NOT rotate my tires . I had just had tires put on .SO GUESS WHAT THEY DID ,rotated my tires charged me and never gave me an oil change .ARE YOU KIDDING ME. I had a 7am appt dropped off the truck the day before and at 4pm the next day still wasn't ready!!!. Done with this place More
by Jeepbell
Employees Worked With
Some guy starts with J
August 18, 2022
I have been working on trying to buy a truck here for several weeks. I want to support my hometown dealership. The sales people seem to be very uninterested in working with informed buyers at reasonable several weeks. I want to support my hometown dealership. The sales people seem to be very uninterested in working with informed buyers at reasonable prices. Every week or so I get a come in right now I have a truck for you - never more details even though I've been specific on what I want. When I called once it was very clearly not what I was looking for in terms of trim/color/transmission. Very Very Very disappointing. Avoid them like the plauge. More
by Jay
Employees Worked With
Kevin
August 05, 2022
I love Toyota, but the Umansky group has a big problem here in Charlottesville. The service department seems overwhelmed. This is the 2nd time in the last 3 visits where I, like today, I have been On Time here in Charlottesville. The service department seems overwhelmed. This is the 2nd time in the last 3 visits where I, like today, I have been On Time for my appointment, but I have to wait and wait and wait. Today I am having all four tires replaced and an alignment. I have been here for 2 hours, and a few minutes ago the service agent comes and tells me they are JUST NOW getting to my car. They claim they were backed up from Yesterday. No mention of this was made when I came in today. Perhaps they could have called me and suggested another day and time, but this has happened previously, so this is a systemic issue. While I am waiting in their waiting room, they continue to play the worst music available. Last week I was here and they played Hip Hop. Today it’s country garbage, and I like all kinds of music, but not this stuff. The music apparently is for the staff, because the customers are for the most part over 60 in age, and Hip Hop is not something in our repitoire. And slow service is a cancer that will kill this user side of things here if not corrected. So, Umansky, Be honest and transparent, tell us you are having major issues, that things will be slow, offer other options for service times, and stick to the schedule. Quit scheduling people and service when you know you do not have the capacity to handle it. I am going to look for another dealership out of town. This wait and environment is an u suit to customers. Sorry guys, but you deserved this. More
by rmiller488
Employees Worked With
None
August 03, 2022
Consistently disappointing. I scheduled basic oil change/state inspection service over a week in advance. Dropped my vehicle off at 7am and shared that I will pick up at 4pm. Sh I scheduled basic oil change/state inspection service over a week in advance. Dropped my vehicle off at 7am and shared that I will pick up at 4pm. Show up at 4:30pm and they proceed to tell me they are just now pulling it in to bay. Find a local shop or different dealership as they disrespect your time here. More
by River
Employees Worked With
Pat
July 15, 2022
my salesman was great you couldnt ask for a better salesman but everyone else there do very poor at their job and dont relay back like you think they should when your trying to spend 50k at their deal salesman but everyone else there do very poor at their job and dont relay back like you think they should when your trying to spend 50k at their dealership i went in and traded a vehicle in for a new one and all the paper work came back and i was suprised it was approved so i go in and get coverage i need figure out the paperowork and sign the contracts telling me it mine and so a couple days later i call back just to make sure my tags were being switched over and then everything changed i found out they gave me the truck and signed a contract when i hadnt been approved i was only preapproved and so days later i finally get a call saying i need to bring it back and get something cheaper and i was mad because i have text from sales manager saying nothing changed from what i was told on the day i signed the paperowork so he was saying i was approved with was a lie they told me i lied about what i make which is a lie because i even showed my salesman my pay stub the day i dropped it off which proved i am making exactly what i said i was but either way they are a bunch of rip offs they dont care about anyone but them selves you dont tell someone they are approved for a 55k truck and sign paperowork and then call 5 days later saying you werent approved you were only preapproved and put me in a truck that wont even mine and anything couldve happened in 5 days and i would have been responsible thats wrong but the most they had to say was we fill your trade in with gas for you wow what 100 dollars for screwing me over this is very wrong and i will be talking to a attorney to see what they will do since i have text messages back and forth between me and the sales manager saying nothing has changed from what you were told saturday when i asked if i was 100% approved More
by Timchevy17
Employees Worked With
Tyler Goodwin, DEL Hudson, Craig Morris
