Flow Volkswagen of Charlottesville

I purchased a used vehicle, this was my 4th purchased and my experience wasn’t good. I had buyers remorse the next day and took the vehicle back and expressed it. I was never told about the 3 day return poli my experience wasn’t good. I had buyers remorse the next day and took the vehicle back and expressed it. I was never told about the 3 day return policy. I even spoke to the manager about it and he assured me that he would help. He procrastinated and when he told me to come back it was too late. I had passed the 3 day policy. When I took the truck home it was dirty inside they didn’t do a good job at cleaning it. Then the guy that sold me the truck said he would clean it himself. He returned the truck to me and I didn’t look through it good and it was still dirty. When I went for my first service I found out that I was driving without an inspection sticker for nearly three months. The service guy told me that a dealership isn’t suppose to sell a vehicle without the inspection. I told him that I bough it from them. Then under the hood was sooooo dirty. I WILL NEVER BUY ANOTHER FROM FLOW they are not for the people only to make money. If I was a white personal I believe my treatment would have been better. Or maybe my treatment was this way because I didn’t but a new car. There were other things but I would be writing for days. More

I had such a great experience buying a new (used) car from Flow Charlottesville. I highly recommend Carson Thompson, who was extremely helpful, professional, and considerate. I would definitely buy anoth from Flow Charlottesville. I highly recommend Carson Thompson, who was extremely helpful, professional, and considerate. I would definitely buy another car from Carson and Flow. More

Service work I have used Flow for over 2 years since my purchase. All work has been prompt and efficient. Corona related issues create obvious problems (No waiting I have used Flow for over 2 years since my purchase. All work has been prompt and efficient. Corona related issues create obvious problems (No waiting area) More

What you would want from an auto dealership in all regards The sales team is knowledgeable, helpful, and concerned about meeting your specific requirements. The service team, which I have used for year across The sales team is knowledgeable, helpful, and concerned about meeting your specific requirements. The service team, which I have used for year across several cars, is effective and always willing to go the extra mile to ensure all services are performed to your satisfaction. More

great buying experience - always courteous, prompt service 3 years after my purchase and I still like this dealer. The service dept. gets me in and out and resolves recalls and issues. Due to Corona virus, the 3 years after my purchase and I still like this dealer. The service dept. gets me in and out and resolves recalls and issues. Due to Corona virus, the waiting area was closed so I had to stay under a nearby bridge with the homeless but Irene got the job done and got me out of there before lunch. I live one hour away but don't mind the drive at all. More

From initial conversations to taking delivery of the car, Flow Volkswagen of Charlottesville (and more specifically Danny and Shaun) were in instrumental in my car buying experience. I cannot say enough abou Flow Volkswagen of Charlottesville (and more specifically Danny and Shaun) were in instrumental in my car buying experience. I cannot say enough about the staff and quality of the Jetta Sportwagen TDI I purchased. We had a unique situation due to my wife being pregnant and they accommodated our needs to the fullest! Couldn't be happier! Thank you Danny, Shaun, and Flow Volkswagen!! More

Always reliable I’ve been taking my Jetta into Flow for the last three years. They have always been very professional and courteous, and have always seemed upfront an I’ve been taking my Jetta into Flow for the last three years. They have always been very professional and courteous, and have always seemed upfront and honest in their evaluations and recommendations for my car. At my most recent visit, I had mistakenly thought my appointment was on a Friday when it was actually the previous Wednesday. Irene, at the front desk, was very kind to fit me in anyway. If she hadn’t of done that I would have been driving five hours for a business trip the next week with a check engine light on and an expired state inspection sticker. I appreciate the effort their whole team made to work me in. More

Great customer service! I bought my car from this dearlership in 2014 , they continue to service me like I’m driving NEW! I have always had great service at Flow! I would rec I bought my car from this dearlership in 2014 , they continue to service me like I’m driving NEW! I have always had great service at Flow! I would recommend them to any of my friends and coworkers ! More

To The Rescuse!! Being from out of state and having a tire blow out on RT 29 was scary. It was Sunday and I found myself in the middle of nowhere. Where to begin. 9 Being from out of state and having a tire blow out on RT 29 was scary. It was Sunday and I found myself in the middle of nowhere. Where to begin. 911 got a Fauquier County Sheriff to show up in 20 minutes, divert traffic travelling 65-75 mph away from my car so I could get off the road. The sheriff replaced my tire with a temporary tire and had me on my way in 30 minutes. Today Wednesday I had my first visit with Flow VW. They were every bit as kind and considerate as the team I know back home and they knew my name. I felt right home. It was awesome that I did not need to buy a new 1 or 2 tires. They patched the blowout, assured me it would work and then took my car, a 2017 turbo Beetle to be washed. Its awesome when people make the effort and go out of their way because they care..and Flow VW did! More