Floyd Traylor Honda

Worst service experience I have ever had. Misdiagnosed an air conditioner issue on my 2016 Honda Pilot. Originally quote $551, but that repair did not work. Now they won’t refund the $551 because we refuse t air conditioner issue on my 2016 Honda Pilot. Originally quote $551, but that repair did not work. Now they won’t refund the $551 because we refuse to pay $3,000 for a whole new air conditioning system. Bait and switch. 1 month without my car. Best part is, the general manager won’t return my calls, would not come out of his office to talk to me about taking advantage of my wife, and then called the police to report our loaner car stolen. I will never do business with Honda again. After owning 5 Honda’s, I will never consider buying another one because the service department of Floyd Traylor Honda in Fort Smith. More

C. J. and the staff at Traylor Honda made trading up a very easy and pleasant experience. Start to finish was hassle free and no pressure. very easy and pleasant experience. Start to finish was hassle free and no pressure. More

Heading home to North Carolina on a Friday afternoon (10/2/20), I hit a piece of firewood that had fallen off a truck on I-40 in eastern Oklahoma - at 80 mph. We did not wreck my 2018 Honda, but the rim (10/2/20), I hit a piece of firewood that had fallen off a truck on I-40 in eastern Oklahoma - at 80 mph. We did not wreck my 2018 Honda, but the rim was bent and the tire exploded. We put on the spare and limped into Fort Smith. We found the Floyd Traylor Honda dealership, and the service department DID NOT HESITATE to help us out immediately. Service manager Jorge Huazo, aided by service advisor DT Neal, did an outstanding job trying to find a rim and a tire that would work on our Honda Fit. There were no rims in the area that would work, so Mr. Huazo made arrangements to have one overnighted by Fed Ex. My wife and I spent the night in Fort Smith; while at dinner - after 7 pm on a Friday night - I received a phone cal from General Manager Glen Pirtle asking if we were okay and was I happy with the service I had received on a late Friday afternoon. We were impressed! We arrived at back at the dealership very early the next day, and the fellas in the service department were ready with the rim and new tire. We were quite pleased with the politeness of the crew, as well as their efficiency in the handling of our car. We left very pleased. On Sunday, we were about 200 miles from home, just east of Asheville, North Carolina. Suddenly, on I-40 (again) our car lurched to the left...our new tire was flat! We (again) put on the spare and this time limped home. On Monday morning I took the tire to my regular Honda dealer in Cary to have the new tire checked out. The technicians discovered that the tire had been mounted wrong in Arkansas, and this had caused the tire rub against the rim and give out. I called Floyd Traylor Honda in Fort Smith and talked with service manager Jorge Huazo. I explained the situation to him, sent him photos of the tire and had emails sent to him from the service technicians at my home dealership. My Huazo could not have been more helpful! He went to Mr. Pirtle and explained our problem, showed him the photos and the emails, and called me back several times to assure me he was working on the problem. In a few days I had a check from the Fort Smith dealership, reimbursing me for the tire I had purchased. Mr. Neal, Mr. Pirtle, and ESPECIALLY Mr. Huazo were exceptional in their service and attitude towards me! Since I live 1,000 Miles from Fort Smith, I doubt that I will ever do business there again, but that did not matter to these fellas - they were top notch employees - and top notch guys. I highly recommend this dealership if you live in this area! More

My 2016 Honda Odyssey needed a transmission flush in order to stop the transmission from jerking when accelerating. The dealer performed the service in a timely manner at a fair price and the issue was order to stop the transmission from jerking when accelerating. The dealer performed the service in a timely manner at a fair price and the issue was solved. More

I had a wonderful experience purchasing my new car here. Cody took great care of me and worked through the entire process very quickly. I couldn’t have had a better experience. Cody took great care of me and worked through the entire process very quickly. I couldn’t have had a better experience. More

Almost a fifty percent increase on the price of an oil change. That's not the way to keep customers. Because of the price increase, I won't be back. change. That's not the way to keep customers. Because of the price increase, I won't be back. More

I always receive excellent service from Floyd Traylor Honda and never take my van anywhere else for oil changes, tire rotation, etc. I seldom have to wait very long and if I do someone from service wil Honda and never take my van anywhere else for oil changes, tire rotation, etc. I seldom have to wait very long and if I do someone from service will let me know the status. More

If I could give zero stars...I would The service section (which you may end up using if you purchase from here) is unbelievably inept. We had the unfortunate experience of having our car The service section (which you may end up using if you purchase from here) is unbelievably inept. We had the unfortunate experience of having our car break down from out of town and land in this godforsaken place. They called us all of zero times over two weeks. To get any information about the status of our car, WE had to call THEM and it was regularly difficult to get through, long hold waits, etc. They charged us $90 to pull the car literally around the corner, from their parking lot to the service station. Then, when I tried to donate my car to the local NPR station because it was no longer worth it to fix, they stated that it needed to be picked up ASAP or they would start charging us for it to sit in their parking lot. This threat was made even though arrangements were clearly being made to have it towed soon. More

Lori, our sales person, was very friendly and helpful in answering all our questions and getting us the best deal on a new car in a timely manner. answering all our questions and getting us the best deal on a new car in a timely manner. More

My Hondas have been serviced at Traylor Honda for the 12 years I have lived in the area. I am very pleased with the service and have found it a pleasure to do business with everyone concerned. Employees are years I have lived in the area. I am very pleased with the service and have found it a pleasure to do business with everyone concerned. Employees are considerate, polite and careful to explain what is needed if a repair is called for. More