Floyd Traylor Honda

sales person did not call back, also he gave me a price when I contacted him the first time and when I called the price was $1500 more than what he told me on the internet. BAIT & SWITCH? I was ready to bu when I contacted him the first time and when I called the price was $1500 more than what he told me on the internet. BAIT & SWITCH? I was ready to buy , but this turned me off!!!! More

It’s sad I have to put it out like this but at least this will help people avoid any danger. Be careful when you take your vehicle to get serviced at Floyd Traylor Honda and make sure you get it double check will help people avoid any danger. Be careful when you take your vehicle to get serviced at Floyd Traylor Honda and make sure you get it double checked. My sister and I took a Pilot to get serviced and wheel balance/rotation done. After we picked it up and got on the highway the wheels started shaking very bad, the wheels were loose. The service manager and 2 other service members checked the wheels and the service manager said the Honda rims were the problem and that because they were Ridgeline rims, not Pilot rims, they don’t fit that model. He then said he would force them back in but would try to find the proper rims and would contact me after figuring out what needed to be done about this issue. After almost 2 weeks of no response from the service manager, we decided to take it to a professional to get it checked. They confirmed, the rims are an exact match, no issues there. Floyd Traylor Honda just didn’t bolt them on right. I called the service manager back and told him what I was told and he quickly said it was actually my disc hubs on the Pilot. He said he had compared my hubs to other Pilots they’ve gotten in the recent days and all 4 disc hubs weren’t perfectly centered. I was so confused and I asked how he managed to leave that out that night he faulted the rims, and he said he didn’t know at the time, so I asked how he knew now since he didn’t take my hubs, pictures of the hubs, or measurements that night to have any information to compare. He said he compared his “mental image” of my disc hubs from that night🤦🏽‍♂️, although he didn’t know they were an issue that night but stored a mental image and that he could actually do that because he’s been doing this for over 20 years and was upset I questioned his skills. I’ve tried to reach out to Honda for days with no response so you guys be careful. More

Cody was super easy to work with and wasn't trying to force a sale. He answered all my questions and was easy to get a hold of. force a sale. He answered all my questions and was easy to get a hold of. More

First off customer service was awesome I showed up was looking at inventory and a salesman came up to me ask a couple questions and then we went to next step, I picked the car I wanted and I could not get looking at inventory and a salesman came up to me ask a couple questions and then we went to next step, I picked the car I wanted and I could not get it for two weeks and they said they would hold it for me till I was ready and they did so easy no flak no hassle was a smooth process from start to finish best experience I’ve ever had at dealership and shout out to trey he was awesome! More

Really enjoyed my experience. Lori was super friendly and not once did I feel pressured or obligated to do anything I didn't want to. She and the other team took good care of me and I left a very happy custo not once did I feel pressured or obligated to do anything I didn't want to. She and the other team took good care of me and I left a very happy customer. Would definitely recommend. More

Trey, C.J. and Keifer were all very helpful and professional on helping us purchase a new 2021 CR-V. I would recommend this dealership! Thank you! professional on helping us purchase a new 2021 CR-V. I would recommend this dealership! Thank you! More

Don't waste your time here don't want to give you any numbers but honda of Bentonville will do it right off the bat stick with North West Arkansas folks Update in response to owner saying on my google r numbers but honda of Bentonville will do it right off the bat stick with North West Arkansas folks Update in response to owner saying on my google review that they have no record of me being there that's a flat out lie me and my wife went and test drove a 2022 honda odyssey there and wanted a workup on my trade in and a price for the odyssey to use for comparison to other vehicles saleswoman Lori refused to do so citing they didn't want to do all that work and me get a vehicle from someone else after that I contacted frank fletcher honda and they immediately gave me a trade in value and a price and after consideration decided on getting the odyssey from them and they even got me the trim and color I wanted since they didn't have one on hand they got one from fort smith the same one I had testdrove at fort smith so Floyd's loss Frank's gain and will definitely never use floyd tralyor ever again second bad experience I've had a dealer using their name but that's a review and a story for another time More

Worst service experience I have ever had. Misdiagnosed an air conditioner issue on my 2016 Honda Pilot. Originally quote $551, but that repair did not work. Now they won’t refund the $551 because we refuse t air conditioner issue on my 2016 Honda Pilot. Originally quote $551, but that repair did not work. Now they won’t refund the $551 because we refuse to pay $3,000 for a whole new air conditioning system. Bait and switch. 1 month without my car. Best part is, the general manager won’t return my calls, would not come out of his office to talk to me about taking advantage of my wife, and then called the police to report our loaner car stolen. I will never do business with Honda again. After owning 5 Honda’s, I will never consider buying another one because the service department of Floyd Traylor Honda in Fort Smith. More

C. J. and the staff at Traylor Honda made trading up a very easy and pleasant experience. Start to finish was hassle free and no pressure. very easy and pleasant experience. Start to finish was hassle free and no pressure. More

Heading home to North Carolina on a Friday afternoon (10/2/20), I hit a piece of firewood that had fallen off a truck on I-40 in eastern Oklahoma - at 80 mph. We did not wreck my 2018 Honda, but the rim (10/2/20), I hit a piece of firewood that had fallen off a truck on I-40 in eastern Oklahoma - at 80 mph. We did not wreck my 2018 Honda, but the rim was bent and the tire exploded. We put on the spare and limped into Fort Smith. We found the Floyd Traylor Honda dealership, and the service department DID NOT HESITATE to help us out immediately. Service manager Jorge Huazo, aided by service advisor DT Neal, did an outstanding job trying to find a rim and a tire that would work on our Honda Fit. There were no rims in the area that would work, so Mr. Huazo made arrangements to have one overnighted by Fed Ex. My wife and I spent the night in Fort Smith; while at dinner - after 7 pm on a Friday night - I received a phone cal from General Manager Glen Pirtle asking if we were okay and was I happy with the service I had received on a late Friday afternoon. We were impressed! We arrived at back at the dealership very early the next day, and the fellas in the service department were ready with the rim and new tire. We were quite pleased with the politeness of the crew, as well as their efficiency in the handling of our car. We left very pleased. On Sunday, we were about 200 miles from home, just east of Asheville, North Carolina. Suddenly, on I-40 (again) our car lurched to the left...our new tire was flat! We (again) put on the spare and this time limped home. On Monday morning I took the tire to my regular Honda dealer in Cary to have the new tire checked out. The technicians discovered that the tire had been mounted wrong in Arkansas, and this had caused the tire rub against the rim and give out. I called Floyd Traylor Honda in Fort Smith and talked with service manager Jorge Huazo. I explained the situation to him, sent him photos of the tire and had emails sent to him from the service technicians at my home dealership. My Huazo could not have been more helpful! He went to Mr. Pirtle and explained our problem, showed him the photos and the emails, and called me back several times to assure me he was working on the problem. In a few days I had a check from the Fort Smith dealership, reimbursing me for the tire I had purchased. Mr. Neal, Mr. Pirtle, and ESPECIALLY Mr. Huazo were exceptional in their service and attitude towards me! Since I live 1,000 Miles from Fort Smith, I doubt that I will ever do business there again, but that did not matter to these fellas - they were top notch employees - and top notch guys. I highly recommend this dealership if you live in this area! More