Floyd Traylor Honda

DT took wonderful care of my car and had excellent customer service. Whole service was quick and easy. customer service. Whole service was quick and easy. More

DT is great you can’t go wrong working with him you will not be disappointed! not be disappointed! More

DT Neal was amazing. He did everything I ask and more. Extremely knowledgeable and I will absolutely be back! He did everything I ask and more. Extremely knowledgeable and I will absolutely be back! More

DT was amazing in the service department and took such good care of us. I would highly recommend Floyd Traylor for all you Honda needs. The service department was fast and did an excellent job on my Hon good care of us. I would highly recommend Floyd Traylor for all you Honda needs. The service department was fast and did an excellent job on my Honda Pilot. More

Always willing to go the extra mile. I have purchased several cars here and always #1 in customer service. I have purchased several cars here and always #1 in customer service. More

Repeat buyer from Floyd Traylor Honda. Everything has been so easy. The staff has been wonderful in helping us find the exact color and car we wanted. The finance department got us approve Everything has been so easy. The staff has been wonderful in helping us find the exact color and car we wanted. The finance department got us approved with an excellent rate. All around great experience both purchases. More

we really enjoyed working with kevin. he tryed to take care of us and was most helpful. very nice honest man. he tryed to take care of us and was most helpful. very nice honest man. More

Friendly, courteous, willing to get you what you want. Somewhat aggressive at times. But great! . Somewhat aggressive at times. But great! . More

Purchased a used vehicle from them on 6/17/23 a Saturday and before we made it home it started going crazy not shifting out, speedometer quit working, air bag and engine light came on. So we had to wait til and before we made it home it started going crazy not shifting out, speedometer quit working, air bag and engine light came on. So we had to wait till Monday to call them and the did come tow it about 5pm Tuesday back to Fort Smith. Called Friday end of the week and said it was a transmission shift connector and would be 2 days shipping then a whole day to put on so looking at end of next week Thursday or Friday. So I call Friday no they haven’t got to it yet. Hopefully they can start Monday or Tuesday. Same not started then due to being off a day for the 4th of July will be Thursday for sure Friday. So finally the next week after calling they look at it and send to the Ford service dept. 5 weeks still waiting. We Needed the vehicle when we came last month and here we are 5 weeks later in the same terrible shape of getting a ride. So I really did not think it was too much to ask or an unreasonable request for another vehicle to drive until they can get the truck fixed and they said no! More

Repair on my accord was done in 2 days but they returned the wrong key to us. We were from out of town and discovered it 2 hours from Ft Smith. Called them and DJ said he would mail the key to us that day. the wrong key to us. We were from out of town and discovered it 2 hours from Ft Smith. Called them and DJ said he would mail the key to us that day. I mailed the wrong one the day after we got back. We received our key today and they had the nerve to mail it back to us in the envelope we sent the wrong one back to them in!! So basically they waited until they received the one they gave us before they mailed ours to us. I mailed it on 9/8 and they mailed ours to us( in our envelope mind you) on 9/14!! I guess they were waiting to see if WE were true to our word. DJ told me on the phone “I have your key in my hand and I will mail it today” he actually waited 7 days before mailing ours. Evidently not true to his. The keys were not marked or tagged in any way at all. Receptionist said that the keys are always marked. Not so! More