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Folsom Buick GMC

Folsom, CA

4.7
224 Reviews
Call Dealership (916) 400-2884
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12640 Auto Mall Cir

Folsom, CA

95630

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224 Reviews of Folsom Buick GMC

October 15, 2023

Always a pleasure to continue working with the crew at Folsom GMC. They helped my select a second car, and even delivered it to my home. More

by SHERRYED95632
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tina Long, Dave Wheller, Tyler Sims, Jay Dhaliwal
Report | Print
Oct 18, 2023 -

Folsom Buick GMC responded

Thank you for leaving us this great review, Sherry. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 14, 2023

Had to reschedule a warranty service appointment due to some miscommunication but the work was done and all seems fine now. More

by JKSHARKBYTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Report | Print
Oct 17, 2023 -

Folsom Buick GMC responded

Thank you for the great feedback! I appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 11, 2023

They were able to find a new transmission at another dealer and were able to have our car back to us in a week so we could have it for an upcoming trip. Even though we were shocked at the cost their pr More

by sethandbarb
Recommend Dealer
Yes
Employees Worked With
Dave Weller in service did a great job.
Report | Print
Oct 12, 2023 -

Folsom Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and I hope we can pass along your great experience to all of our customers. Please let me know if there is anything else that we can assist you with! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 11, 2023

I was a little perturbed that they refused to work on my Buick because it's too old. I have assiduously cared for and fussed over my Buick for years. It's in showroom condition. And it IS a Buick. Thi More

by MARCMAYPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Report | Print
October 10, 2023

I am satisfied with the expedient service that was performed on my vehicle. one day and all of the work was completed on time. Tina is very knowledgeable and proficient. More

by norm8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in service
Report | Print
Oct 11, 2023 -

Folsom Buick GMC responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Folsom Buick GMC. If there is anything more that I can do, please come back and see us again. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 09, 2023

This dealership performs, responsive and helpful staff. My purchase was a great experience, I highly recommend this dealership. More

by LLINDSTRAND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay, Bobby, Rich Burcina
Report | Print
Oct 11, 2023 -

Folsom Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 08, 2023

I've used Folsom Buick GMC for the service on my Colorado for a few years now. Easy to get an appointment and friendly staff. They are not the cheapest but I will pay for the customer service they provide. More

by INDY9231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting
Report | Print
Oct 10, 2023 -

Folsom Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 06, 2023

Laid back, comfortable and stress free. Josh (sales) very professional and real. He made sure above and beyond that our needs were met. Nice guy. Travis in financial totally focused and no More

by JANGHAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Names aren't familiar
Report | Print
Oct 09, 2023 -

Folsom Buick GMC responded

Thank you for this review, we really appreciate you leaving us your input. I am very pleased to hear that Josh and Travis could make your car shopping experience so pleasurable and stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 05, 2023

GMC seems to be a great product and I'm sure there are great dealerships in the company. Folsom location let me down on a couple of occasions. More

by landuks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chad Karsting
Report | Print
Oct 06, 2023 -

Folsom Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

Oct 13, 2023 -

landuks responded

Thank you for having the service manager reach out to me. But unfortunately, the information provided is unacceptable. Learning that there are more than one Canyon with this issue and mine now in your back lot for 22 days which almost as long as I had it in my garage. With no information on parts needed to repair is frustrating to me and your service department. Might be time to take parts off cars on your lot so YOU can wait for these parts instead of your customers whom paid for a vehicle that again sits at your dealership.

October 03, 2023

Best in the business. Always treats you very special. Very efficient and concise. The price they quote is the price you'll pay. More

by skuhn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Weller - Service Dept.
Report | Print
Oct 05, 2023 -

Folsom Buick GMC responded

I appreciate the kind words. I look forward to seeing you again in the future! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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