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Folsom Buick GMC

Folsom, CA

4.7
224 Reviews

12640 Auto Mall Cir

Folsom, CA

95630

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224 Reviews of Folsom Buick GMC

October 24, 2023

The customer service with Tina Long was great and the turn around time for my Canyon was good. More

by russuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Long
Oct 25, 2023 -

Folsom Buick GMC responded

I'm thrilled to receive your positive review! Thank you for choosing us, and I look forward to serving you again. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 22, 2023

Johhny checked me in and kept me informed of the progress. The work was copleted earlier than I thought it would be so a big thans all around. More

by JEFF.ARMSTRONG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston
Oct 24, 2023 -

Folsom Buick GMC responded

Thanks for the kudos, Jeff. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 21, 2023

My battery died on me early in the morning 10/20/2023 so I brought it in to have it replaced and they were able to get the right battery (I have a 2013 Toyota RAV4 that I bought used from Folsom Buick GMC) More

by Eldo Moto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Velasco, Dave Wheller, Ed McNanna
Oct 24, 2023 -

Folsom Buick GMC responded

Eldo, thank you for your kind words about Dave and the rest of the team. I'm glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review, as well as your loyalty to our dealership. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 20, 2023

Great dealer, would have been better if I did not have to return to have my dashboard cleared of message. More

by miraclezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Burcina, Chad Karsting, Freddy Euler, Tina Long, Johnny Livingston, Dave Wheller, Ed McNanna, Scott Runkle, Michael Herrera
Oct 23, 2023 -

Folsom Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 20, 2023

No pressure and honest it was a good car purchasing experience which we all know is kinda rare More

by SSANDOVAL2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Euler, Tina Long, Johnny Livingston, Tyler Sims, Bobby Gillin, Angel Perez, Alex Zagalskiy, Steve Voyez, Jay Dhaliwal, Michael Kelly
Oct 23, 2023 -

Folsom Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 19, 2023

I had a great experience with Folsom Buick GMC! The service was quick and professional especially Gregory Braver and Michael Kelly who helped me buying my car. More

by HOANDO.838
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gregory Braver, Michael Kelly
Oct 20, 2023 -

Folsom Buick GMC responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 17, 2023

Disappointed in the condition of new truck, suction cup marks on door, and we have paint scratches that need repair, glue on inside drivers door handle. Have to miss work and arrange a ride back now to ge More

by SKISANGER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Perez, Jay Dhaliwal
Oct 19, 2023 -

Folsom Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 17, 2023

Great people and fast negotiation . strongly recommend their service and professionalism. Would buy from them again More

by francocampilongo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Sims, Michael Kelly
Oct 19, 2023 -

Folsom Buick GMC responded

I'm grateful for your kind words, Franco! Thank you for choosing us, and I can't wait to see you again in the future. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 15, 2023

He was attentive friendly and professional on the phone and in person. He embodies the great service and feeling I’ve always had from this dealership and the reason we drive from Elk Grove even though ther More

by GREG1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Livingston, Ed McNanna
Oct 18, 2023 -

Folsom Buick GMC responded

Greg, thank you for the wonderful review and for traveling to Folsom Buick GMC, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

October 15, 2023

Very fast and complete service. The service tech was very thorough and helpful. Will use Folsom service again More

by SWARTZVOSECONST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Wheller
Oct 18, 2023 -

Folsom Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Chad Karsting Customer Manager ChadKarsting@folsombuickgmc.com (916) 355.1414

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