Folsom Chrysler Dodge Jeep Ram - Service Center

I want to extend my gratitude to the service department at Folsom Lake Dodge. The service department just recently took steps above and beyond for me in a situation with a replacement part for my vehicle t at Folsom Lake Dodge. The service department just recently took steps above and beyond for me in a situation with a replacement part for my vehicle that was beyond my control becoming prematurely faulty. I am so grateful for their help and in the end for their goodwill too. Thank you mostly to Mike in service and also thanks to Kalif! More

Took my new Willys in for service to my latch on the back seat when i got my jeep back the bottom cushion part was changed out to the standard back seat cushion. not the limited addition seat I purchased w seat when i got my jeep back the bottom cushion part was changed out to the standard back seat cushion. not the limited addition seat I purchased with the vehicle. thye wont even talk to me about it More

My experience with Folsom Lake Dodge has all been service. I have been to the dealership about 4 times over pass 4 years. I know some people are writing bad reviews. And with that being said, "My da service. I have been to the dealership about 4 times over pass 4 years. I know some people are writing bad reviews. And with that being said, "My dad told me along time ago, You can't please everyone all the time" I have had great service from them. I dealt with Falvin a service writer for my last two visits. He was Great !!! They talk with you, explain everything and if you have a question that they don't have a answer for, them go get the answer for you. They keep you informed how your service work on your vehicle is progressing & keep you up to date on times that your vehicle will be completed. More

Upon calling for an appointment on a Thursday afternoon, I was scheduled the next day. Aveneel was friendly, informative and in communication with me. He knew good customer service. I would deal with him a I was scheduled the next day. Aveneel was friendly, informative and in communication with me. He knew good customer service. I would deal with him again. More

Service before a long driving trip (5,000 miles). I have been going to Folsom Lake Dodge/Jeep for more than 10 years to have my cars serviced. I trust that they will always do the things I need done I have been going to Folsom Lake Dodge/Jeep for more than 10 years to have my cars serviced. I trust that they will always do the things I need done and do them right. I always feel safe when the job is done. They serviced my Dodge Grand Caravan for 10 years and now I have a new Jeep Renegade and I intend to rely on them to do the same good work. More

Courteous staff both on the phone & in person, prompt service and competative prices. These are the characteristics we look for and receive at Folsom Jeep. service and competative prices. These are the characteristics we look for and receive at Folsom Jeep. More

There is such efficient care and concern for all customer needs and questions (+recalls)! Jonathan, my Service Manager, treated every item on my list of repairs equally; whether big or small. He honestly e needs and questions (+recalls)! Jonathan, my Service Manager, treated every item on my list of repairs equally; whether big or small. He honestly evaluated cost and materials. I'm grateful to him and to Folsom Lake Jeep for always taking care of my (beloved) Wrangler ! More

Been going to this dealership for a few years. Always good service, friendly, courteous and take care of us. Appreciate the great service during this difficult situation. good service, friendly, courteous and take care of us. Appreciate the great service during this difficult situation. More

WORST SERVICE DEPARTMENT EVER! My transmission blew on July 24, I had my truck towed in on July 25! It has been nothing but a constant battle to get my warranty to cover this, a con My transmission blew on July 24, I had my truck towed in on July 25! It has been nothing but a constant battle to get my warranty to cover this, a constant battle to get a phone call answered or returned! Today is now sept. 5th and was told to be at the dealership first thing in the morning they would have it done, well we get there at 8:30 and they hadn’t even started putting the new transmission in!!! My truck was absolutely trashed when I showed up, they have had it parked in a dirt parking lot for over a month!! When it was towed in I had the truck detailed the day before, they told me they would clean the truck inside and out now that it wasn’t going to be done till 2pm and I was told to be here by 8:30! I’m sure you could understand my frustration here! I WILL NEVER GO BACK TO THAT DEALERSHIP TO PURCHASE OR FOR ANY SERVICE MATTERS!!!!! Horrible customer service!!!! More

Service department & manager ripping off the customer Took my 2012 dodge ram 3500 4x4 dually in for a new headliner and sunroof due to it leaking. Paid $2432.00 for a completely new headliner, sunroof, & Took my 2012 dodge ram 3500 4x4 dually in for a new headliner and sunroof due to it leaking. Paid $2432.00 for a completely new headliner, sunroof, & labor. Dropped it off on a Friday & was contacted on Saturday. Was told it was done and ready to pick up. Came in Tuesday morning to get my vehicle, just to realize right from get go that the headliner was the same old headliner. They had tried to clean the water stain off from the leak. The sunroof glass appeared new but that was it. There was dirty hand prints all over the headliner witch were there previously. The headliner was still sagging and not properly attached to the roof. They had charged me for a new headliner and never replaced it. The serviceanger came out and lied to my face. He said he personally saw the new headliner because it was right next to his desk/office. This place is trying to charge for new items that they never even installed. The service manager's name was Khalif! He is a lier, thief, and has poor customer service! More