Folsom Lake Ford - Service Center

I'm giving the five stars to Tommy Nares. He was the guy who helped me in the service department. He was very clear and helpful. I never met James Fuhs, but I'm sure he's a fine guy. He was the guy who helped me in the service department. He was very clear and helpful. I never met James Fuhs, but I'm sure he's a fine guy. More

James was super responsive, helpful, and accommodating with my vehicle repairs. The price was fair and I wasn’t oversold. with my vehicle repairs. The price was fair and I wasn’t oversold. More

I have always had amazing service and interactions with Folsom Lake Ford. They always go above and beyond to ensure I am satisfied. Tommy Nares was amazing to work with! Folsom Lake Ford. They always go above and beyond to ensure I am satisfied. Tommy Nares was amazing to work with! More

Clean communication on service and super helpful staff always make for a good visit. Thank you! always make for a good visit. Thank you! More

Service staff where on time and ready to go! I was in for an oil change and 30k maintenance interval. I service just did my oil and replaced fuel filter and cabin filter. When I received my bill I was in for an oil change and 30k maintenance interval. I service just did my oil and replaced fuel filter and cabin filter. When I received my bill I was quite shocked at the price! I will be doing that kind of maintenance myself from now on. I was not told by Luis the high cost of replacing the filters. When I went to pay my bill, both cashiers seemed more focused on and interested in there agenda than mine! Well I just changed my rating and who ever did my work on my $90k truck! I went home and went to install my 2 new batteries and found the coolant reservoir cap was missing and looked like coolant had overflowed! Nice job! Also, the windshield cleaning fluid cap was off and bone dry! You would think after spending $500 on an oil change and 2 filters they could at least fill the xxxx reservoirs up! No one does there frigging job anymore but expect your business regardless! More

Excellent Service experience. . SUPER FAST Turn-around. Jim Z my service advisor is the best.. Maximum Kudos! . SUPER FAST Turn-around. Jim Z my service advisor is the best.. Maximum Kudos! More

Service rep Luis coordinated the warranty work. Which was time very time sensitive. All work was completed the same day. Great job Folsom Lake Ford Service Dept.! Thank you Which was time very time sensitive. All work was completed the same day. Great job Folsom Lake Ford Service Dept.! Thank you More

They understood what work I needed to get done. The mechanic was very efficient Samatha was nice a friendly. The mechanic was very efficient Samatha was nice a friendly. More

My last service experience made me never want to come here again but this was an emergency when my wife was driving. She had a flat tire and needed to get the car towed somewhere close and safe, so she w here again but this was an emergency when my wife was driving. She had a flat tire and needed to get the car towed somewhere close and safe, so she went to Folsom Lake Ford. They have not changed, they are awful. I had to make multiple calls all day to find out what was going on with a simple flat tire. They took so long that by the time they said the car was ready it was now too late to take it to the shop where I had a warranty on the tires. The worst part though was that I asked them to put on the spare, which they said they did, but when I got there the car was still sitting there on its flat tire. Thankfully, I guess, they had a mechanic stay late and put the spare on. This was a simple thing that should have taken 15 minutes, but it took all day and was never actually done. My last experience with them they said the problem with my other car, which they had been unable to repair for 3 years, was unrepairable and not supported by Ford anymore. Took it to another Ford dealer and they fixed it the first time and it's still working great. More

From sales to service Folsom Lake Ford has been top notch. Upon delivery of our MachE, their sales department spent over an hour making sure I knew every aspect of EV ownership. Service has been whee notch. Upon delivery of our MachE, their sales department spent over an hour making sure I knew every aspect of EV ownership. Service has been wheel rotation and filling the windshield wiper fluid. Service has helped with any question I have had. More