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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,582 Reviews

1,582 Reviews of Folsom Lake Ford - Service Center

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June 29, 2025

The Service Dept. is fantastic! I really appreciate Lacey, James and Jim. They really are a customer’s advocate. Their courtesy and professionalism is unmatched. Lacey More

by JIM.CLIFTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey, James, Jim
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Jun 30, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review, Jim! We're thrilled to hear that you had a fantastic experience with our Service Department at Folsom Lake Ford. It's great to know that Lacey, James, and Jim made such a positive impact on your visits. We truly appreciate your kind words and support. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 28, 2025

Incredibly fast and courteous work! Best in sales and service of any auto dealership I have worked with! More

by TPERRINPREUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gayle
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Jun 28, 2025 -

Folsom Lake Ford responded

Thank you so much for your review! I appreciate your feedback about our sales and service at Folsom Lake Ford. It's great to hear that you experienced fast and courteous service. We look forward to welcoming you back for your next visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Great service, short wait, prompt delivery. The free car was is an exceptionally nice surprise. More

by SMHGARRETT67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that you enjoyed our service and the complimentary car wash at Folsom Lake Ford. We strive to make every experience memorable and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Nick provided excellent personalized service. He was polite and kept me informed of the service progress. More

by opus2221
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that Nick provided you with excellent personalized service at Folsom Lake Ford. Keeping our customers informed and comfortable during their service is a priority for us. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Staff was great, service was quick, what more could I ask for. Would return in the future. More

by austinfavero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammie
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our staff and that our service was quick. At Folsom Lake Ford, we strive to provide excellent service, and we look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

The service personnel are very nice. We take our personal vehicles there and I take my work vehicle there and they are always quick and friendly. More

by STEVENMCCUMSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your review, Steven! I am happy to hear that you've had positive experiences with our service team at Folsom Lake Ford. It's great to know that we can assist both your personal and work vehicles quickly and kindly. We appreciate your support and look forward to serving you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Overall dealer service is outstanding, quick, efficient easy to deal with, James Willis is a real plus to the Team More

by anthonycapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jun 27, 2025 -

Folsom Lake Ford responded

Thank you for your review, Anthony! It's great to hear you found our service at Folsom Lake Ford to be outstanding, quick, and efficient. James is definitely a valued member of our team. We look forward to assisting you again on your next visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Jun 27, 2025 -

anthonycapone responded

You have a great Team at Folosom Ford

June 27, 2025

Apppointment was easy to schecule. Work was done on time. People were polite and nice. Very good experience. More

by RAYMOND.CUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Raymond! It's wonderful to hear that you had a great experience at Folsom Lake Ford, from the easy appointment scheduling to the polite service. I appreciate your feedback, and we look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 27, 2025

Always a pleasure to deal with. Very attentive and responsive. Great customer service. Nick Sexton went above and beyond to assist me. More

by triathelaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton (see comments- 5 stars)
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Jun 28, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Folsom Lake Ford. It's fantastic to know that Nick was able to provide attentive and responsive service for you. We appreciate your kind words and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 26, 2025

brought our vehicle in to see if our key fob had the ability to put the windows down before you enter the vehicle. Came back an hour later and told us nope doesn’t have it. As they checked the tire pres More

by FORDSENIORMASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy
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Jun 30, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. I understand your concerns regarding the key fob functionality and the inconsistency with the tire pressure readings. At Folsom Lake Ford, we strive for accuracy and appreciate your input, as it helps us improve our services. If you would like to discuss this further, please feel free to reach out to me directly. We’re here to assist you! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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