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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,616 Reviews

1,616 Reviews of Folsom Lake Ford - Service Center

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July 19, 2025

We get all our needed maintenance here. They are very courteous, efficient, and spot on. Why go anywhere else?! More

by daschka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! I appreciate your continued trust in Folsom Lake Ford for your maintenance needs. Our team is dedicated to providing courteous and efficient service, and we're thrilled to hear that you’ve had such a positive experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 19, 2025

But I’ am disappointed as the problem was not fixed I am scheduled to return this coming Tuesday More

by RUPPERT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us, Ruppert. I understand your disappointment regarding the unresolved issue. I appreciate your patience. If there's anything specific you'd like us to prepare for your appointment, please feel free to reach out to me directly at Folsom Lake Ford. We look forward to assisting you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 17, 2025

I enjoyed my experience at Folsom Lake Ford, the only exception was that not all the fluids were marked looked at or filled. Lacey was exceptional. More

by ABTROXEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
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Jul 17, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience. I'm glad to hear that you enjoyed your visit to Folsom Lake Ford. I appreciate your feedback regarding the fluids and will ensure that our team continues to uphold our standards. It's great to know that Lacey made a positive impact on your experience. If you have any further concerns, please feel free to reach out to us. We look forward to seeing you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 14, 2025

I brought my car in on Saturday, it got done the same day. The advisors and service were a great help thank you so much. More

by Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We at Folsom Lake Ford are thrilled to hear that your car was attended to promptly and that our advisors provided you with great assistance. We appreciate your kind words and look forward to seeing you again for your future service needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 14, 2025

Customer service was good, very friendly and professional. I come back next time also for purchase my new car and for service my truck. More

by AMINFARHANG86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Amin! I'm thrilled to hear that you had a great experience with our team at Folsom Lake Ford. It's wonderful to know you'll be coming back for your new car and truck service. We look forward to assisting you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 14, 2025

My service was exceptional. I really appreciate the way Folsom Ford conducts their business and customer service. More

by russheinz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Folsom Lake Ford responded

Thank you for your kind words, Russ! I truly appreciate your feedback and am thrilled to hear that you had an exceptional experience with us at Folsom Lake Ford. Our team works hard to provide top-notch customer service, and it's wonderful to know it made a positive impact. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 13, 2025

Well all the staff is friendly and helpful. The dealership itself is very clean. Now , the Service/ Quicklane Advisor James Willis he's the best very friendly and walked us through every charge More

by brcollett84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis, outstanding
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Jul 14, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our staff, especially James. It's fantastic to hear that he provided you with friendly and thorough service during your visit. We take pride in keeping Folsom Lake Ford clean and welcoming for our customers. Thank you for recommending us, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 13, 2025

Jim Veilleux, excellent Tire Sale service. ................... x x x x x x x x x x x x x x More

by KBARMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
Report | Print
Jul 14, 2025 -

Folsom Lake Ford responded

Thank you so much for your 5-star review! We’re thrilled to hear that you had an excellent tire sale service at Folsom Lake Ford. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 13, 2025

Luis makes coming to Folsom Lake Ford a pleasure. His knowledge and professionalism make service a pleasure. More

by GARLAND90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Legarda
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Jul 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Luis made your experience at Folsom Lake Ford enjoyable with his knowledge and professionalism. We truly appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 12, 2025

This is the second vehicle that I have purchased from Folsom Lake Ford,and I am still happy More

by MICHAELAKARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Report | Print
Jul 12, 2025 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your second vehicle purchase, Michaela! We're thrilled to hear that you are still happy with your experience. I appreciate your support, and we look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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