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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,490 Reviews

1,490 Reviews of Folsom Lake Ford - Service Center

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March 12, 2025

Always helpful, courteous. Had oil changed, washed my truck too! Thank you for the great service! More

by LINDAGONSALVES
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you found our team at Folsom Lake Ford to be helpful and courteous during your oil change. It's great to know you appreciated the added touch of washing your truck. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 10, 2025

I would go back even if I did not need service! Service was unexpectedly excellent. More

by BILLCLARK700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reception and waiting room staff was outstandingly excellent!
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review! I'm thrilled to hear that you had such an excellent experience with us at Folsom Lake Ford. Your kind words truly mean a lot, and we appreciate your support. We look forward to welcoming you back, whether it's for service or to explore our vehicles! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 09, 2025

I used the quick lane and as always the team if Jim, James and Lacy took excellent care of me from the time I pulled in until I was at my car to leave. More

by KRZYNDN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! I'm thrilled to hear that Jim, James, and Lacy provided you with excellent service during your visit to Folsom Lake Ford's Quick Lane. Our team strives to ensure a positive experience for every customer, and your kind words affirm that we are on the right track. I look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 09, 2025

I have always had a positive experience when visiting this dealership. All the employees are friendly and helpful. More

by SMASTERS756
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I truly appreciate your kind words about your experiences at Folsom Lake Ford. Our team works hard to provide friendly and helpful service, and it's great to hear that you feel that way. I look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

on excellent service time for appointment I would reccommend this service center to family and friends More

by MCDONALDEST1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you had an excellent experience with our service at Folsom Lake Ford. Your recommendation means a lot to me, and I look forward to assisting you and your family and friends in the future. Come back and see us anytime! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

James was knowledgeable and friendly. Service was quick and easy. Waiting area was comfortable. Thanks! More

by busimorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Folsom Lake Ford responded

I'm thrilled to hear that you found our service quick and easy, and that you enjoyed our comfortable waiting area. I appreciate your positive feedback about our team, and I look forward to assisting you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

I always get awesome service at Folsom Lake Ford! ! I can count on professional service!! More

by AMLEGARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear that you always receive awesome service at Folsom Lake Ford. It's our goal to provide professional service to all our customers, and I'm glad you're enjoying your experience. I look forward to serving you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

I always get great service and I thank James for helping me with my suv More

by RAYMACKIE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! I'm thrilled to hear about your positive experience at Folsom Lake Ford. I’ll be sure to pass your thanks along to James for his assistance with your SUV. I look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

James W. from service is the employee any organization would love to have as he represents the brand focus of Folsom Lake Ford to a T! The way he was able to More

by DadDash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Wills
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words about James and for taking the time to share your experience at Folsom Lake Ford! I'm thrilled to hear that he provided excellent service and made your family's visit enjoyable. Our team is dedicated to ensuring a seamless service experience, and it’s wonderful to know that you felt supported throughout. I appreciate your feedback and look forward to welcoming you back in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 08, 2025

Technician was great. However I had to reset lots of stuff I lost with the software update. More

by DAOVENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech came to my home
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Mar 12, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I'm glad to hear that our technician provided great service. I understand that resetting your settings after a software update can be frustrating. If you have any further questions or concerns, please don’t hesitate to reach out to me at Folsom Lake Ford. I appreciate your input and look forward to assisting you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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