Folsom Lake Ford - Service Center

Experience was terrific. I was assigned to Jaye. Jaye was able to knock out all 3 recalls, the oil service, and ordered a sensor cap for my right-side extended mirror. Saying I was assigned to Jaye. Jaye was able to knock out all 3 recalls, the oil service, and ordered a sensor cap for my right-side extended mirror. Saying I was satisfied would be an understatement. More

I have been a customer for 15 years. Bought 2 trucks and a car. Because of this, my children and grandchildren have each bought cars there. Deals are good and service is great! Bought 2 trucks and a car. Because of this, my children and grandchildren have each bought cars there. Deals are good and service is great! More

I worked with James W in Service - this dude LOVES his job - I have visited countless dealerships over the decades for service on various vehicles, and have never encountered anyone as friendly and helpfu job - I have visited countless dealerships over the decades for service on various vehicles, and have never encountered anyone as friendly and helpful as he was... not to mention proactive. I have the Mechanical Protection Plan on my Bronco, which covers the wheels and tires, (I had a nail in my tire that was too close to the shoulder to repair) but it was not purchased through your dealership - so he took it upon himself to call the dealership where I bought the Bronco, got my contract info, and he called the company that facilitates the program - and quickly got approval for me to get a replacement tire. I've worked in Customer Service for nearly 30 years - and there are a couple ways to really impress your customers - make it EASY for them to do business with you, make it effortless, and provide them with an experience that makes them tell other people. James did all of that. More

Very responsive, always going above and beyond to make sure all issues/concerns are addresses, even when they are super busy and backed up sure all issues/concerns are addresses, even when they are super busy and backed up More

They are very friendly and helpful. Always trying to get you in and out as quickly as they can. Their waiting room and amenities are nice also. Always trying to get you in and out as quickly as they can. Their waiting room and amenities are nice also. More

Prompt friendly and efficient. Wasn’t able to complete both jobs but did cover one repair on warranty. Wasn’t able to complete both jobs but did cover one repair on warranty. More

I’ve forgotten service writers name but he was just great! Listened to my problems, checked recalls, did everything right!! great! Listened to my problems, checked recalls, did everything right!! More

The service department took care of my 30,000 service in less than an hour, much appreciated! less than an hour, much appreciated! More

Great service my truck was done in a the time I was quoted by my service manager quoted by my service manager More

My experience with Folsom Ford was great. The service representatives are cordial, understanding, and informative. They make their customers feel comfortable. Always willing to help. The service representatives are cordial, understanding, and informative. They make their customers feel comfortable. Always willing to help. More