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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,565 Reviews

1,565 Reviews of Folsom Lake Ford - Service Center

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April 24, 2025

Thank you. Service rep was great. Too many words to write. Too much work. Hate giving reviews. More

by BRIAN.CLINCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! We're glad to hear that our service representative was great. We appreciate you taking the time to share your experience at Folsom Lake Ford, even if reviews are not your favorite thing to do. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

I was in and out in under a 1/2 hour. The service department solved my problem without any fuss and even showed me exactly what was the problem with photos. Excellent customer service. Hi More

by denniswade123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for your fantastic review, Dennis! We're glad to hear that you were in and out in no time and that our service department was able to solve your problem efficiently, even providing photos for clarity. At Folsom Lake Ford, we strive to deliver excellent customer service, and your recommendation means a lot to us. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

Tommy Nares and Katharine Seeley always ensure our truck is serviced to our satisfaction and standards. We've been using Folsom Lake Ford since 2018 and have always been pleased with their service and perfo More

by kspencer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We are thrilled to hear that you have consistently had a great experience with Folsom Lake Ford since 2018. It's wonderful to know that Katharine and Ricardo have provided you with excellent service for your truck. We truly appreciate your loyalty and look forward to continuing to meet your service needs in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

The service and the service tech that I worked with was very nice, informative, courteous. More

by DESERTDAWG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear you had a positive experience with our service team at Folsom Lake Ford. Our technicians strive to provide informative and courteous service, and it's great to know that it made an impression on you. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 24, 2025

The fleet service department is dials and on task. Too bad the regular service department can’t handle simple oil changes. It a bit crazy how bad the regular service department is, they need the fleet More

by MYREALTORKRISTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan in Fleet is an asset to the company
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Apr 24, 2025 -

Folsom Lake Ford responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the regular service department. At Folsom Lake Ford, we are committed to providing high-quality service, and your insights will help us improve our operations. If you have further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 22, 2025

Folsom Lake ford service and Quick lane service are the best! Its the only place I bring my car! More

by HOPHEAD88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim V
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Apr 23, 2025 -

Folsom Lake Ford responded

Thank you for the great feedback! We’re so happy to hear that Folsom Lake Ford Service and Quick Lane have earned your trust. We look forward to continuing to serve you and your car for all your future needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2025

James was outstanding. His attention to detail and keep me up to date was best in class. More

by WYATTSTANFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Folsom Lake Ford responded

Thank you, Wyatt, for your wonderful feedback! We truly appreciate your kind words about James and his outstanding service. At Folsom Lake Ford, we strive to provide the best experience possible, and it's great to hear that we succeeded. We look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2025

A terrific service experience. The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a f More

by KWFOLSOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a terrific service experience with us at Folsom Lake Ford. It's great to know that the drop-off was smooth and that your recall notice was clearly explained. We're glad your Maverick looks fantastic after the service and wash. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 21, 2025

A terrific service experience. The drop off was quick and painless. The recall notice I received was explained. Service was performed quickly and now my Mav looks great after a f More

by KWFOLSOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a terrific service experience with us at Folsom Lake Ford. It's great to know that the drop-off was smooth and that your recall notice was clearly explained. We're glad your Maverick looks fantastic after the service and wash. We appreciate your kind words and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 20, 2025

Everyone here at this dealership is very friendly and helpful. I have no complaints about personnel. Product quality is a very different story. More

by BEKAHTUFTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Apr 20, 2025 -

Folsom Lake Ford responded

Thank you for your outstanding feedback. We appreciate your kind words about our friendly and helpful team at Folsom Lake Ford. Your insights regarding product quality are valuable to us, and we encourage you to reach out directly so we can address any specific concerns you may have. We hope to have the opportunity to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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