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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,519 Reviews

1,519 Reviews of Folsom Lake Ford - Service Center

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March 31, 2025

Great people great service and great pricing. They have a shuttle service that's great More

by evalentin66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Great person
Apr 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We truly appreciate your positive feedback about the great service and pricing at Folsom Lake Ford. We're glad to hear you enjoyed our shuttle service as well. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 30, 2025

I like this dealership. Staff was very friendly and accomodating. My Ford Ranger was repaired in the time specified. More

by WAINZWHIRLED1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Apr 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We at Folsom Lake Ford are thrilled to hear that our friendly staff and timely repairs for your Ford Ranger met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 30, 2025

If you have a problem, Jay Ford is the best advisor one can work with. More

by GUARDADO151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ford, Jay
Apr 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Jay at Folsom Lake Ford. Our team is dedicated to providing excellent service, and it’s always wonderful to receive such positive feedback. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 29, 2025

Once again we received EXCELLENT service and care from the number one service manager, James Willis, at Folsom Lake Ford. James always takes very good care of us and our cars. He is well informed, custome More

by HRPUFFNSTUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
March 28, 2025

Did a great job. Had my car fixed in less than 5 hours. Very communicative. More

by ERIKALEWIS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Folsom Lake Ford and that we were able to fix your car in less than 5 hours. Communication is key for us, and we're glad you appreciated it. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 28, 2025

Service was very fast , very thorough. Jim kept me informed about what was going on with my truck More

by A.T.HANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zerkovich
Apr 02, 2025 -

Folsom Lake Ford responded

Thank you for your kind review! We're thrilled to hear that you had a great experience with our service team at Folsom Lake Ford. It's wonderful to know that Jim kept you informed throughout the process. We appreciate your business and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 26, 2025

Delivered on promises, including part availability, wait time on site to install the part and cost …and the car been fixed! More

by MAB608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
March 25, 2025

Amazing service provided by Tommy and my truck came out driving straight and comfortable again More

by GCWSTANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that Tommy provided you with amazing service and that your truck is driving straight and comfortable again. At Folsom Lake Ford, I strive to ensure our customers are satisfied with their vehicles. I look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 24, 2025

The service from Mike D'Incecco was very thorough. I am new to the EV space and he provided multiple options, pros/cons to consider. He was not a pushy salesman, which was very welcome, and helped More

by KENCOOLS
Recommend Dealer
Yes
Employees Worked With
Sales - Mike D'Incecco. Finance - Winston
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, Ken! I am thrilled to hear about your positive experience with Mike and Winston at Folsom Lake Ford. They take great pride in providing thorough and efficient service, especially when it comes to helping our customers navigate the EV space. We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new vehicle! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 24, 2025

Lacey in the service dept. definitely has wonderful customer service and I would return because of her. She goes above and beyond for her customers, is welcoming, and you could More

by W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Payton
Mar 27, 2025 -

Folsom Lake Ford responded

Thank you for your feedback! I am so happy to hear that Lacey provided you with outstanding customer service at Folsom Lake Ford. It's wonderful that she was able to make your experience enjoyable and that she accurately informed you about your vehicle's service time. We appreciate you giving our service department another chance and are glad we met your expectations. Thank you for your support, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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