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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,495 Reviews

1,495 Reviews of Folsom Lake Ford - Service Center

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March 30, 2024

Very clean, all the service associates were helpful. They even have juice coffee and muffins. More

by TIMTOULOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review, Tim! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 30, 2024

Always easy to get my motovan in for service with Tommy Nares. Service turnaround time was great, too. More

by TBROWN333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Nares
Apr 04, 2024 -

Folsom Lake Ford responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call me or stop by. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 29, 2024

Great customer service drive 30 minutes to got to Folsom Ford for the great service. More

by JOEGARCIA819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Folsom Lake Ford responded

Joe, thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 29, 2024

Customer service was amazing! We used to take our car somewhere else, but this dealership was hands down the best! More

by melissacruggles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Folsom Lake Ford responded

Melissa, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 29, 2024

I appreciated the service I received at Folsom Lake Ford. They were very helpful with fixing my car. More

by hathaway88
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Apr 04, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 29, 2024

Excellent Service (I would give six stars if I could). James Willis did an excellent job taking care of my vehicle and keeping me informed (and getting it back quicker than I expected) and shuttle driver More

by pmm97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Apr 04, 2024 -

Folsom Lake Ford responded

Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 29, 2024

It was a great experience and the staff was fully knowledgeable on electric cars and I was treated very well More

by aggiepm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and I will share it with them. Thank you and if you have any questions please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 28, 2024

James Willis took care of me from the minute I drove in. Had my Mach-e back to me in 38 minutes and was hand-drying my car when I walked out. That is customer service! Thank you! More

by robert.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Apr 03, 2024 -

Folsom Lake Ford responded

Hi Robert, and thank you for this great review! We're happy to hear that James took care of you! He is a great asset and we appreciate all that he does. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 28, 2024

James Willis was phenomenal. I will be coming back because of the customer service he provided for my truck's service appointment. More

by ashley hightree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Apr 03, 2024 -

Folsom Lake Ford responded

Hello Ashley! It is great to hear about your recent service experience. I will certainly pass on your feedback to James as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 28, 2024

I got in and out of the service office. It was easy. I received a call when my truck was ready for pick. No issues. Service people were appropriate and easy to work with. Overall, a good pl More

by misochili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Apr 03, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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