Folsom Lake Ford - Service Center

The service from Mike D'Incecco was very thorough. I am new to the EV space and he provided multiple options, pros/cons to consider. He was not a pushy salesman, which was very welcome, and helped I am new to the EV space and he provided multiple options, pros/cons to consider. He was not a pushy salesman, which was very welcome, and helped me make a good decision. Winston's process for signing all required Lease documents was efficient and thorough. He stopped several times, and explained in more detail when I had questions. More

Lacey in the service dept. definitely has wonderful customer service and I would return because of her. She goes above and beyond for her customers, is welcoming, and you could definitely has wonderful customer service and I would return because of her. She goes above and beyond for her customers, is welcoming, and you could tell she loves her job. I will have to admit, after my not-so-great experience last year, I was hesitant to return, but decided to give the service dept, another chance. I’m glad I did and as I said, Lacey was wonderful. Plus, she told me my vehicle would be ready in 1.5-2 hours and she was accurate. My car service was complete in 1.5 hours. Not only that, she mentioned I had additional rewards to use from my Ford points. More

I take my truck to Folsom Lake Ford because that is where I purchased it in primarily because of my service advisor Luis Legarda. He is professional, courteous, and very helpful. I have a dealership in my ho I purchased it in primarily because of my service advisor Luis Legarda. He is professional, courteous, and very helpful. I have a dealership in my hometown of Reno Nevada, but prefer to go to Folsom Lake so I can deal with Luis because I trust him. More

I will definitely go back. Quick and clean service. Left my car very clean and on time. Quick and clean service. Left my car very clean and on time. More

They are always friendly and professional. I have a dealership closer to me but I drive an extra 20min to get better service. It's so worth the trip! I have a dealership closer to me but I drive an extra 20min to get better service. It's so worth the trip! More

Very efficient and knowledgeable team Thank you for a very pleasant experience I will be back very pleasant experience I will be back More

Great service and great prices. I Highly recommend this place for service and maintenance for your vehicle. I Highly recommend this place for service and maintenance for your vehicle. More

Since I've been going to this dealership. 2 years ago and I met Jaye. He's been nothing but more than a gentleman to me. In a very professional manner, a great service and customer service wi 2 years ago and I met Jaye. He's been nothing but more than a gentleman to me. In a very professional manner, a great service and customer service with a personal touch as well. More

Nick is the best service advisor! Always attentive and willing to assist with any items. Always attentive and willing to assist with any items. More

Best service department in the area! I highly recommend them for all of your service needs! I highly recommend them for all of your service needs! More