Folsom Lake Ford - Service Center

Lacey Payton was beyond exceptional! Was thorough, professional, friendly, timely snd a n excellent communicator. Work was done quicker than expected and she contacted us immediately to Was thorough, professional, friendly, timely snd a n excellent communicator. Work was done quicker than expected and she contacted us immediately to advise! More

Getting my car serviced at Folsom Lake Ford was a pleasure. I appreciate their high level of customer service, expertise, and comfortable waiting area. pleasure. I appreciate their high level of customer service, expertise, and comfortable waiting area. More

Nick Sexton is very knowledgeable, and he is great to talk to about any issues. I have never dealt with a service manager who has more knowledge about maintenance issues than Nick. He answers all o talk to about any issues. I have never dealt with a service manager who has more knowledge about maintenance issues than Nick. He answers all of my questions in full, and I truly appreciate his insight. More

Excellent service from everyone as always. Even employees from other departments made sure I was taken care of! Even employees from other departments made sure I was taken care of! More

James is GREAT! Super helpful and nice helps me every time! And always willing to help Super helpful and nice helps me every time! And always willing to help More

this is a no xxxxxxxx get things done dealership they don’t hide anything everything is straight up Exactly how it should be don’t hide anything everything is straight up Exactly how it should be More

In the past I have not been a fan of Folsom Lake Ford in the least. James Willis in the Service Department has changed my view, at least for our service needs. James is a shining star. He is customer servic the least. James Willis in the Service Department has changed my view, at least for our service needs. James is a shining star. He is customer service embodied. He’s polite, personable and he follows through every time. James is a valued member of this dealership, and I hope the powers that be see what an asset he is. Also, Wayne has driven me home several times, and he is always a pleasure to share a ride with. More

I was greeted on time. The estimate was actually higher than the final payment. Done on time. The estimate was actually higher than the final payment. Done on time. More

Always great service at this dealer. Fast freindly service and reasonably priced as well. 5 Star.. Fast freindly service and reasonably priced as well. 5 Star.. More

I was very pleased with the service. The young man, James Willis, was very kind and helpful. The young man, James Willis, was very kind and helpful. More