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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,549 Reviews

1,549 Reviews of Folsom Lake Ford - Service Center

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March 21, 2024

Lacey Payton was beyond exceptional! Was thorough, professional, friendly, timely snd a n excellent communicator. Work was done quicker than expected and she contacted us immediately to More

by equuspassage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton
Mar 27, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Lacey was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Getting my car serviced at Folsom Lake Ford was a pleasure. I appreciate their high level of customer service, expertise, and comfortable waiting area. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words, Cindy. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Nick Sexton is very knowledgeable, and he is great to talk to about any issues. I have never dealt with a service manager who has more knowledge about maintenance issues than Nick. He answers all o More

by MREIMER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 20, 2024

Excellent service from everyone as always. Even employees from other departments made sure I was taken care of! More

by alwright7050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey
Mar 26, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 20, 2024

James is GREAT! Super helpful and nice helps me every time! And always willing to help More

by TAMIRAJCHATMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Mar 26, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review, Tamira! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 20, 2024

this is a no xxxxxxxx get things done dealership they don’t hide anything everything is straight up Exactly how it should be More

by PHILIP20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
travis
Mar 26, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience, Philip! If you ever need anything in the future, please don't hesitate to let me know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 19, 2024

In the past I have not been a fan of Folsom Lake Ford in the least. James Willis in the Service Department has changed my view, at least for our service needs. James is a shining star. He is customer servic More

by HRPUFFNSTUF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Mar 25, 2024 -

Folsom Lake Ford responded

I am thrilled that James was able to take care of you. He is a great asset to our team and I appreciate him for providing you with the service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 19, 2024

I was greeted on time. The estimate was actually higher than the final payment. Done on time. More

by GGBAILEY18
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, in Quick Lube
Mar 22, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience, Bailey! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 19, 2024

Always great service at this dealer. Fast freindly service and reasonably priced as well. 5 Star.. More

by dankelley359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
quick lube, don't remember the name
Mar 25, 2024 -

Folsom Lake Ford responded

I am ecstatic to hear about your positive experience with us! I will share your feedback with my team and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 19, 2024

I was very pleased with the service. The young man, James Willis, was very kind and helpful. More

by GWENS37
Recommend Dealer
Yes
Employees Worked With
James Willis
Mar 25, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Folsom Lake Ford. If there is anything more that I can do, please come back and see us again. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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