Folsom Lake Ford - Service Center

It was definitely a red carpet event. I was treated like a Queen! Thank God! I was treated like a Queen! Thank God! More

Waiting for someone to come help in the service center area very frustrating as people are standing around talking to each other for long periods of time while customers are waiting for assistance. I had area very frustrating as people are standing around talking to each other for long periods of time while customers are waiting for assistance. I had an appointment at 0830 and I was there at 0825. I sat in my car waiting for assistance till 0845 till anyone came by and asked what I was there for. Then it took another 10 minutes for someone to actually attend to my issue! Not sure why I made an appointment. During this time there was only 5 cars in the service bay with only two of us who waited for assistance. The service writers did not have any people in their office at this time as I could see through the glass. I felt very ignored and like they don’t need my business as most of the people acted as if they were bothered by the fact customers were here interrupting their morning! Once I was being helped the service writer was good and I was satisfied with his help. I had no issues with Jim ‘Z’. The only issue I had after the initial debacle was that after I spent over $6000 in repairs that my car was dirtier when I picked it up than when I dropped it off. I saw people bring their cars in for an oil change and get their car washed, and yet after a $6000 repair it was dirtier then when I dropped it off! I was a little pissed to say the least! More

Always professional and courteous. Normally our vehicle is ready when promised. Clean waiting area with good snacks. Keep up the good work. Normally our vehicle is ready when promised. Clean waiting area with good snacks. Keep up the good work. More

Had an issue with my new car and Jim V was able to immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service More

Great service and communication. . They always listen to all concerns and make sure to address every issue. . They always listen to all concerns and make sure to address every issue. More

Fortunately, I haven't had the need for excessive service on my car. However, I do maintain the suggested maintenance to keep the car healthy. So when that time rolls around, Folsom Lake Ford makes it a very on my car. However, I do maintain the suggested maintenance to keep the car healthy. So when that time rolls around, Folsom Lake Ford makes it a very easy thing to do. Lacey is great to work with. And Bridget is amazing! The one major issue I did have with my car (Transmission) she handled from start to finish. That started as a very stressful situation for me, and Bridget took care of everything. More

The service man explained everything clearly, I would have checked five stars, but I had to come back the next day for repairs because you didn’t have the necessary part. have checked five stars, but I had to come back the next day for repairs because you didn’t have the necessary part. More

Very polite, great customer service, fast and communicated well. Waited in lobby. A recommendation was made for next service. communicated well. Waited in lobby. A recommendation was made for next service. More

Lacy is awesome, so personable and funny! It was a great experience, give her a raise! It was a great experience, give her a raise! More

Very Professional and friendly. Brigitte Karen was delightful to work with and she was friendly. She is an asset to your company. Brigitte Karen was delightful to work with and she was friendly. She is an asset to your company. More