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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,547 Reviews

1,547 Reviews of Folsom Lake Ford - Service Center

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March 15, 2024

It was definitely a red carpet event. I was treated like a Queen! Thank God! More

by ARTANDKATHYLYONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayle - +55…sent to me by my angel
Mar 20, 2024 -

Folsom Lake Ford responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 15, 2024

Waiting for someone to come help in the service center area very frustrating as people are standing around talking to each other for long periods of time while customers are waiting for assistance. I had More

by leftee301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim ‘Z’
Mar 20, 2024 -

Folsom Lake Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so we can discuss your experience further and work towards a resolution. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 15, 2024

Always professional and courteous. Normally our vehicle is ready when promised. Clean waiting area with good snacks. Keep up the good work. More

by STEVEGANNON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words, Steve. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Had an issue with my new car and Jim V was able to immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service More

by rayman852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim v
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Jim. If there is anything more that we can do please come back and see us again. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great service and communication. . They always listen to all concerns and make sure to address every issue. More

by TRAVISFAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
Mar 20, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Travis. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Fortunately, I haven't had the need for excessive service on my car. However, I do maintain the suggested maintenance to keep the car healthy. So when that time rolls around, Folsom Lake Ford makes it a very More

by Dave in Rocklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget, Lacey
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for the kind words, Dave. I'm completely committed to providing top-quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and I look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

The service man explained everything clearly, I would have checked five stars, but I had to come back the next day for repairs because you didn’t have the necessary part. More

by BIGBASS62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Folsom Lake Ford responded

I greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Very polite, great customer service, fast and communicated well. Waited in lobby. A recommendation was made for next service. More

by MACKTROUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review, Mack! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Lacy is awesome, so personable and funny! It was a great experience, give her a raise! More

by JULIEFIGUEROA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
Mar 20, 2024 -

Folsom Lake Ford responded

Hi Julie! Thank you for this great review! Lacy is truly an exceptional employee and I appreciate her for giving you a great experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Very Professional and friendly. Brigitte Karen was delightful to work with and she was friendly. She is an asset to your company. More

by RONSTINE722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with Brigitte. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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