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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,544 Reviews

1,544 Reviews of Folsom Lake Ford - Service Center

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March 14, 2024

Fortunately, I haven't had the need for excessive service on my car. However, I do maintain the suggested maintenance to keep the car healthy. So when that time rolls around, Folsom Lake Ford makes it a very More

by Dave in Rocklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget, Lacey
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for the kind words, Dave. I'm completely committed to providing top-quality service and I'm thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Folsom Lake Ford, we value our customers and I look forward to seeing you down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

The service man explained everything clearly, I would have checked five stars, but I had to come back the next day for repairs because you didn’t have the necessary part. More

by BIGBASS62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Folsom Lake Ford responded

I greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Very polite, great customer service, fast and communicated well. Waited in lobby. A recommendation was made for next service. More

by MACKTROUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review, Mack! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and I can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Lacy is awesome, so personable and funny! It was a great experience, give her a raise! More

by JULIEFIGUEROA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
Mar 20, 2024 -

Folsom Lake Ford responded

Hi Julie! Thank you for this great review! Lacy is truly an exceptional employee and I appreciate her for giving you a great experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Very Professional and friendly. Brigitte Karen was delightful to work with and she was friendly. She is an asset to your company. More

by RONSTINE722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! I really appreciate this feedback and I'll be certain to share your compliments with Brigitte. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Had an issue with my new car and Jim V was able to immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service More

by rayman852
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim v
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from Jim. If there is anything more that we can do please come back and see us again. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great service and communication. . They always listen to all concerns and make sure to address every issue. More

by TRAVISFAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
Mar 20, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Travis. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great customer service. Lacey, the service advisor was very helpful, knowledgeable and efficient. Great turnaround from when I brought my vehicle in to when I got the call More

by DARLADW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey was a 5 star
Mar 20, 2024 -

Folsom Lake Ford responded

Thanks for your perfect review! I'm glad to hear that our team was helpful, knowledgeable, and efficient! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Service writer was kind and work was done quickly. Recall service appointment was handled timely. More

by MITCH36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback, Mitch! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Tommy was the best, took care of all the issues, very professional, looking forward to coming back. More

by RLAMANTAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Tommy and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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