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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,493 Reviews

1,493 Reviews of Folsom Lake Ford - Service Center

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March 01, 2024

Jaye was very helpful and knowledgeable- much appreciated his involvement on my issue. He is an asset. More

by BCT1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2024 -

Folsom Lake Ford responded

Thanks for your awesome review! I'm very happy to hear that Jaye was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

0/10 would not recommend, they will make you promises to fix your vehicle they can’t/don’t keep. I will go out of my way to never go back here. More

by DAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Berry Sr.
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Mar 05, 2024 -

Folsom Lake Ford responded

I appreciate you taking the time to let us know about your experience, Dawn. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and I would like to learn more. Please contact me so we can address and remedy your concerns. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Wonderful service! James at the service desk was incredible! Service was awesome & timely, my Ranger was nice & clean when finished. More

by NANCYKOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 06, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this great review, Nancy. It's wonderful to hear that James and our team were able to provide you with a wonderful service experience! I really appreciate this feedback and will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Kept informed by service dept, service was performed quickly. Been impressed with Fords sales and service so far. More

by KYLE@CALOVERHEADDOOR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Mar 06, 2024 -

Folsom Lake Ford responded

We appreciate your input, Kyle. I'm glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Folsom Lake Ford has excellent service and their customer service is beyond excellent every time I take any of my three cars there to be serviced I’m always greeted with a smile and the best service . More

by CACOWGIRL94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Folsom Lake Ford responded

I am so happy to hear that your recent visit went so well for you! I will let my team know about your experience and I hope you will reach out to me if you have any questions. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Great service by Jim Zerkovich and team Lots of communication and follow up and fulfillment of service More

by OASISCM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Zurchovic
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Mar 06, 2024 -

Folsom Lake Ford responded

We sincerely appreciate your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Quick and efficient. Performed all tasks timely and finished inside of estimated timeframe. Good service More

by HUTCHMAN58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 29, 2024

Excelent service, Nick was personable and efficient. really I do not have anything else to say More

by JAIMEBC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick
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Mar 06, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Jaime! We work hard to make sure our guests have an excellent service experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

I was able to get my vehicle in and out in two hours. I have been very happy with Folsom Lake Ford since we bought this vehicle. More

by JOHNHUNT49ERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Mar 05, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience, John! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 28, 2024

The service was excellent as always. Dave and Nick was great as always. Great experience. More

by LINDA.CARPENTER46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin, Nick Sexton
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Mar 05, 2024 -

Folsom Lake Ford responded

Linda, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Folsom Lake Ford! If there is anything else we can do for you, please feel free to give me a call. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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