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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,544 Reviews

1,544 Reviews of Folsom Lake Ford - Service Center

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March 14, 2024

very frendly reception, good service, I like the overall service and the general meaner of the dealership More

by FPW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Villeau
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great people and great service although the wash job was a bit shaky. 😀. Thank you. More

by WINOINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing this great feedback with us. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were mostly pleased with your visit. I will share the information about the car wash with the team, and we look forward to seeing you for your next service appointment! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

I have needed a dealer to respond quickly to issues a few times in the past 6 months, and Folsom Lake Ford has been great! They are responsive and quick to complete repairs once they get the vehicle. Jim Z a More

by oliver_phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Zerkovich, Kwaku Gaisie
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Mar 19, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to my team and me, Oliver! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

Excellent and timely service to replace truck motor under warranty within three days. Thank you to Nick Sexton for working to resolve this issue for nearly a year! More

by pdfletch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

We have followed our service advisor who originated at Harrold Ford and moved postitions to Folsom Lake Ford. He makes the experience wherever he goes, a good thing. That would be Chuck Higgins, btw. He's More

by MICHELE_CABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Higgins is the only person we have worked with.
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review, Michele! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

It was fast. It was efficient. And the customer service was fantastic as always. Great job More

by NAUTICAL1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for your positive review! I am so glad to hear that you had a great experience with us. We strive to provide the best outcome and we appreciate your feedback. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

Never disappointed with Folsom Service so we’ll be back. Need to have our Explorer & Maverick which we purchased at Folsom Ford maintained. Thanks again More

by TURPINCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Folsom Lake Ford responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Easy check in, Courteous, professional service, fair price, reasonable wait time, free coffee and cookies. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience, Robert! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Excellent service, made an appointment, arrived and was taken care of right away. Services were completed in an hour. More

by TBOTTINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ford
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Mar 18, 2024 -

Folsom Lake Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 12, 2024

Not much to review was quick and easy for an oil change. My car does smell like it is burning oil though now. Maybe some spilled on the motor. More

by CRAIG.DIGHERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Folsom Lake Ford responded

I am disappointed about your less than stellar experience during your recent visit with us, Craig. Your feedback will be reviewed with my team, and we would like to address any concerns you may still have. Feel free to contact me if you'd like to discuss this further. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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