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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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March 23, 2024

They were very low pressure, helpful and knowledgeable about the vehicle we were interested in. More

by STMRANCH
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marvin
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Mar 28, 2024 -

Folsom Lake Ford responded

Thanks for your perfect review! I'm glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let me know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Service was very good and fast. Tommy’s the best writer ever, everyone should go to him. More

by COLINBARKER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Folsom Lake Ford responded

It is great to hear about your recent experience. I will certainly pass on your feedback to Tommy as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Bridgette is always very friendly and efficient. I always feel confident that my car will be taken care of. More

by FOLSOMCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette
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Mar 28, 2024 -

Folsom Lake Ford responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call me or stop by. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Dan at fleetford was great at meeting our needs and the necessity of getting our work pickup back to us as soon as possible. More

by JULIAABAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Folsom Lake Ford responded

I appreciate you for taking the time to give our dealership such an excellent star rating, Julia. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Easy checkin, comfortable guest area, what work was going to be done and what was done explained well. More

by TREAD.DOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don’t remember her name. She’s not listed?
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Great service and friendly staff. K, the service writer I've consistently dealt with, is thorough and always helpful. More

by Ty Conway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie
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Mar 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review, Ty! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Good service. Did everything I asked. No charge. Recommend to anyone looking to buy a Ford. More

by JPAT.NALLEY
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
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Mar 28, 2024 -

Folsom Lake Ford responded

Your experience is exactly what we aim for! I am so happy to hear that we could provide you with a memorable experience. We hope to see you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Like always awesome job on the service visit. knowledgable staff they make you feel like a valued customer. More

by SBHMCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback! Our team appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Overall, good outcome, however, the cost to use a dealer is becoming cost prohibitive. I suggest tightening costs of operations and advertising so you can charge less. A CPA or Lawyer does not make the ho More

by ROD_THMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Mar 28, 2024 -

Folsom Lake Ford responded

Rod, we appreciate you leaving this honest feedback. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 22, 2024

Amazing. They picked up my car, completed the service, dropped it back off in my driveway in 5 hours! They also filled up my gas tank because they didn’t have More

by robert perkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Brigitte Karen :)
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Mar 28, 2024 -

Folsom Lake Ford responded

We appreciate your input, Robert. I'm glad to hear that you are consistently impressed with the service we offer here at Folsom Lake Ford. If there is anything more we can do for you please come back and see us any time! Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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