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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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March 22, 2024

I appreciate the courteous and prompt customer service that Luis provided at Folsom Lake Ford. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda got my Ford Ranger back in a speedy fashion which I appreciate.
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Mar 27, 2024 -

Folsom Lake Ford responded

Hi Tim, thank you for taking the time to leave us this review. I appreciate your business and I look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 22, 2024

Everything appears to have been taken care of efficiently. Jaye did a great job. Thank you. More

by flpifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Mar 27, 2024 -

Folsom Lake Ford responded

I am so glad we could take care of all of your needs at Folsom Lake Ford. Thank you for giving this feedback; I will be sure to share it with the team! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 22, 2024

Fast friendly, professional, on time, and done early service. Recommended to several friends and family. More

by MARTYDIGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim “V”
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Mar 27, 2024 -

Folsom Lake Ford responded

Your kind words and fantastic review are greatly appreciated, Marty! I am elated to hear that our team was able to provide you with the professional, friendly and on time service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; I look forward to working with you, your family, and your friends in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 22, 2024

The job was done very good, Car was clean when returned, and it was done when it was promised More

by TBIRD95678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Folsom Lake Ford responded

I am glad to hear you enjoyed your recent visit to our service department. At Folsom Lake Ford we believe clean cars make happy customers and I am pleased to hear you appreciated your car wash! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 22, 2024

Overall good experience and repairs appear to be completed. Thank you to service advisor Nick for his help in making this a smooth service appointment. More

by RPERRY-SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this review. I am pleased to hear that Nick was able to provide an efficient and overall positive experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 22, 2024

Jim Z in the service department is the bomb. Takes great care of his customers and makes me feel like I am the only customer on his books. Highly recommended. More

by PPAKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you so much for your review! I really appreciate your business and are so happy that Jim could provide great service to you and your vehicle. I look forward to seeing you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 22, 2024

Jim Veilleux is always fantastic to work with. .He was able to get my truck serviced while I waited & had it all finished in the time he told me it would take. Everything went smoothly More

by R.TEMPLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Mar 27, 2024 -

Folsom Lake Ford responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Luis Legarda is great in the service dept. He always returns my calls and is polite and helpful. He is the reason I bought another car from your dealership. I’ve always had a great experience More

by ETHORNTON5686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Professional and knowledgeable experience. Will definitely be returning for my future oil services and other needs. More

by EIPPJ2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Willis
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Mar 27, 2024 -

Folsom Lake Ford responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Dan has always taken care of my service needs , they are very great to work with . More

by GSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel McGuire
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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