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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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March 21, 2024

David Laughlin did a great Job in the service department Thanks FolsomLake Ford, Truck runs great More

by DSHERVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Laughlin
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for your review! I'm glad to hear that you had a positive experience with our service team and that your truck is running great. Please let me know if you have any questions about the work that was done. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Had an issue with our sons truck and Folsom Lake got us in right away and had it fixed by the next day ready to pick up. Super timely and super friendly would definitely recommend. More

by ACSALVAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you so much for giving us an opportunity to work with you and your family! I look forward to helping you with any and all of your future automotive needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Complicated repair action with great work completed! The team at Folsom Lake took great care of my vehicle! More

by JOHNKODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy
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Mar 27, 2024 -

Folsom Lake Ford responded

John, I am truly grateful for this awesome review! I am thrilled that our team was able to take care of you. I appreciate them for providing you with the service that you deserve. Thank you again and I look forward to the opportunity to work with you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Always a great experience at Folsom Ford when I bring my car in for service!! Friendly, efficient, thorough and explanatory. More

by TCBARAJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Lacey Payton was beyond exceptional! Was thorough, professional, friendly, timely snd a n excellent communicator. Work was done quicker than expected and she contacted us immediately to More

by equuspassage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton
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Mar 27, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Lacey was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Getting my car serviced at Folsom Lake Ford was a pleasure. I appreciate their high level of customer service, expertise, and comfortable waiting area. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words, Cindy. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 21, 2024

Nick Sexton is very knowledgeable, and he is great to talk to about any issues. I have never dealt with a service manager who has more knowledge about maintenance issues than Nick. He answers all o More

by MREIMER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Report | Print
Mar 27, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 20, 2024

this is a no xxxxxxxx get things done dealership they don’t hide anything everything is straight up Exactly how it should be More

by PHILIP20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
travis
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Mar 26, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience, Philip! If you ever need anything in the future, please don't hesitate to let me know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 20, 2024

Excellent service from everyone as always. Even employees from other departments made sure I was taken care of! More

by alwright7050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey
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Mar 26, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 20, 2024

James is GREAT! Super helpful and nice helps me every time! And always willing to help More

by TAMIRAJCHATMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 26, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review, Tamira! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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