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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,716 Reviews

1,716 Reviews of Folsom Lake Ford - Service Center

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April 15, 2024

Fast, efficient and very professional. We always trust Folsom Lake Ford with our service needs.! More

by 2SHULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

Good service rep thru the entire process of repair of my vehicle and kept posted More

by BROBERTSON127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim zerchovich
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Apr 18, 2024 -

Folsom Lake Ford responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

The service was done well and promptly. Communication with Service Department staff was friendly and informative. More

by rekilbourne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis, Service Adviser
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Apr 18, 2024 -

Folsom Lake Ford responded

We strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Folsom Lake Ford's Service Department. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2024

James Willis did a great job as my service adviser. As always Folsom lake Ford did a great job More

by mseim54
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for the awesome feedback! You're right, James is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

This was the last visit for my vehicle in California and James in Quick Lane went above and beyond to have a seamless transition by the trusted relationship with Folsom Lake Ford with detailed maintenance r More

by Davis C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Jim (quick lane) Jim “Z”, Gayle Blackwell (5 stars)
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Apr 18, 2024 -

Folsom Lake Ford responded

Davis, thank you so much for your feedback as well as your loyalty of the years. We appreciate building long-term customer relationships and we truly valued your business. Please feel free to drop by if you're ever in the area again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

Very good service and very good help, friendly and parts are very good to,thanks More

by MARCO74RODFA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim veilleux
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Apr 18, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Marco! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

The service manager was polite and prompt. . I highly recommend using Folsom Lake Ford to service your vehicles. More

by GLENDAKHARTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Willis
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Apr 18, 2024 -

Folsom Lake Ford responded

Glenda, thank you for your kind words. We feel our service department is what makes Folsom Lake Ford special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2024

It was easy to schedule an appointment by phone. Once at the service department Nick was very friendly and helpful. After the repair was complete Nick called and explained what was done to fix the More

by fantinofrank
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Apr 18, 2024 -

Folsom Lake Ford responded

Thanks for your awesome review, Frank! I'm very happy to hear that Nick was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

everything went smoothly, james fuhs was very helpful, reasonable price.quick service, no waiting thanks More

by TWILLIAMS9876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for your review! We're glad to hear that you had a positive experience with our team and that everything went smoothly. Please let us know if you have any questions about the work that was done. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 12, 2024

well executed service on vehicle. will continue to use this dealership in the future for work More

by ANITA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Folsom Lake Ford responded

Thank you for the positive review, Anita and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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