Folsom Lake Ford - Service Center

Allways a pleasure. Cordially greeted by staff. Friendly interaction with service representative. Full understanding of needs via conversation. Make effort to know custo Cordially greeted by staff. Friendly interaction with service representative. Full understanding of needs via conversation. Make effort to know customers by name More

I was supposed to come back to get a part fixed - part needed to be ordered and they said it would be about a week. No one ever called me back; I've called twice to try to see what's up but no one retur needed to be ordered and they said it would be about a week. No one ever called me back; I've called twice to try to see what's up but no one returns my calls, and I am tired of trying to follow up. Then I got an email that service was complete even though they told me a part was needed to be ordered. And the day I came to pick up the car, someone was super rude to me and gave me one word answers to questions. Pretty disappointed; my family has had 4 cars in a row with Folsom Ford and this is probably the last one. I don't know who I worked with so I can't answer the star questions below and giving them 4s because I don't want anyone to get in trouble More

Great service center! Great people, great service, and a clean waiting environment. I will definitely be back. Great people, great service, and a clean waiting environment. I will definitely be back. More

Overalk quick service including the 2 recalls and an oil change and good complimentary shuttle service. 4 vs 5 stars though since now getting less mpgs post recall fixes on my Maverick hybrid - was avg 38 change and good complimentary shuttle service. 4 vs 5 stars though since now getting less mpgs post recall fixes on my Maverick hybrid - was avg 38 now 35.5 with same driving/fuel. And also when showed up at 7am wasnt sure of process of staying with car until at aervice lane. So went in offices on the east side a little before 7 to ask and a female wasn't too happy I was in there and provided terse answer. Oh well. More

Service team was extremely professional and high positive energy, really welcomed my business and took care of everything to total satisfaction. energy, really welcomed my business and took care of everything to total satisfaction. More

Great dealership. Treated like a well respected customer. Easy to get appointment. Shuttle driver is so great. Feels safe and professional. Love my Folsom Lak Treated like a well respected customer. Easy to get appointment. Shuttle driver is so great. Feels safe and professional. Love my Folsom Lake Ford team! More

Very friendly staff and was helped promptly. I felt I even had special treatment which was very appreciated! I felt I even had special treatment which was very appreciated! More

Jim Zercovich (SP? ) was really helpful in explaining what was needed and always a quick response when I called. ) was really helpful in explaining what was needed and always a quick response when I called. More

Everything was quick and easy Luis was great And car was on time thank you on time thank you More