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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,493 Reviews

1,493 Reviews of Folsom Lake Ford - Service Center

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February 21, 2024

Early bird drop off, for a 10:30 appt next day; Jim called first thing next morning to verify and further discuss the issues I had written on the form. He also noticed on record a couple of important m More

by GOTPOI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z.
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February 21, 2024

Good service, but a loaner car should be provided for recall service. Took too long to get appointment. More

by RANDY.THORNTON
Recommend Dealer
Yes
Employees Worked With
Lewis?
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Feb 27, 2024 -

Folsom Lake Ford responded

Randy, I appreciate you leaving this honest feedback about your experience in our service center. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Amazing. I brought my truck in on a Saturday because my screen showed a message about my battery,no appointment. The employee told me possibly 3-4 hours to ch More

by SPESUT3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis at the service desk.
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Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Great and friendly service - my car was done on schedule. Appreciate the waiting area to work. More

by PIADELROSARIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for visiting our service department and for leaving the kind words, Pia. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

I dropped off the car and James was great at communicating the status of the repair. Picked up the car and all was good. I would recommend James and this dealership for service. More

by kmminami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to James as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Thank you James for all your help and experience. I appreciate your honesty in my Ford Ranger. More

by CANUL2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Folsom Lake Ford responded

Thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! James is a great asset and we're thankful to have him on our team. We appreciate your business! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Great service! It was great that they came to my house to do the service!!!! More

by PORTNERLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 21, 2024

Wonderful service have been bring my ford here since 2015 great service every time. Thank you More

by MABAAYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful service experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Service department is fantastic. Mech do great work. Friendly professional service. Chuck’s the best More

by MECHALSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Higgins
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Feb 23, 2024 -

Folsom Lake Ford responded

I appreciate you for letting others know about your experience! If you ever need anything, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 20, 2024

Very clean facility, friendly staff. They worked with me on my 100K mile tune up to find something I could more easily afford. More

by WOLFEYEZ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
Report | Print
Feb 26, 2024 -

Folsom Lake Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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