Folsom Lake Ford - Service Center

Jim, James, and Lacey are all excellent at getting you taken care of for service. They always have a smile, treat you with respect and make you feel like a priority. Service is always great (thank you to taken care of for service. They always have a smile, treat you with respect and make you feel like a priority. Service is always great (thank you to all the techs, writers, etc) - my car always comes out clean and ready to go as efficiently as possible. I love Ford, love Folsom Lake Ford service!! More

James was very nice and helpful. He took very good care of our Maintenace for our vehicle. Very courteous and professional. Thank you He took very good care of our Maintenace for our vehicle. Very courteous and professional. Thank you More

James and Jay have been great service technicians with my ford edge maintenance. Good communication ford edge maintenance. Good communication More

Bridgette did a fantastic job taking care of the issues I was experiencing with my vehicle was experiencing with my vehicle More

Love, love, love that you could come to my house to perform a recall service. Put air in the tires too. Very nice and courteous technician. I’m sold. perform a recall service. Put air in the tires too. Very nice and courteous technician. I’m sold. More

Jim Velliew takes great care to insure service efficient and with professionalism. Always timely and work as promised. and with professionalism. Always timely and work as promised. More

Nick was very helpful and responsive, I had a good experience with Folsom Lake Ford. experience with Folsom Lake Ford. More

Jaye was very helpful and knowledgeable- much appreciated his involvement on my issue. He is an asset. his involvement on my issue. He is an asset. More

Friendly and professional all the way through. Everyone I spoke with was extremely helpful and the wait wasn’t long at all. Everyone I spoke with was extremely helpful and the wait wasn’t long at all. More

Terrible experience with the Service Dept. I didn’t know my body part falling off wasn’t covered by my extended warranty. Had I known that I would have taken it straight to my body shop. T I didn’t know my body part falling off wasn’t covered by my extended warranty. Had I known that I would have taken it straight to my body shop. The price quoted for the repair was around $800 . Then it was shipped to an auto body subcontractor. My Service Advisor would not return my calls to let me know about the status of my car. I got better updates from the body shop. The part they received from Ford was in pieces. After almost 3 weeks of waiting for my car, I got the final bill of $1126. The Folsom Lake Ford Service Dept was totally useless. I will be contacting the Ford Motors Regional Service Representative to recommend they look into the poor service Folsom Lake Ford is providing to their Ford customers. More