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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,565 Reviews

1,565 Reviews of Folsom Lake Ford - Service Center

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April 19, 2025

Had an appointment at 10:30 waited till 1:00 my vehicle never was looked at! More

by LLMONTOYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. I understand your frustration, as waiting for such an extended period without service is not what we strive for at Folsom Lake Ford. Your experience is important to us, and I encourage you to reach out directly so we can address your concerns and improve our service. Thank you for bringing this to our attention. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 19, 2025

The service when getting checked in was awesome. I need to go and he can’t remember name. Was super helpful. More

by DAVEHANSEN593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Service guy is not listed. He was great.
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Apr 19, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Dave! It's great to hear that you had an awesome check-in experience at Folsom Lake Ford and that our team was super helpful. We look forward to welcoming you back again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 16, 2025

Good professional service. I created the appointment online. i was met at the appointed time and the service was performed professionally and in a timely manner. The staff wa More

by carrascoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
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Apr 16, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear you had a positive experience at Folsom Lake Ford. Our team strives to provide professional service, and it's great to know that your appointment went smoothly and that our staff was friendly and helpful. We look forward to seeing you again for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 15, 2025

The service advisor went above and beyond. They provide drinks and snacks while you wait. More

by smfenste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
His name was K (for short)
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Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear that our service advisor went above and beyond to make your visit enjoyable at Folsom Lake Ford. Providing drinks and snacks is just one of the ways we aim to enhance our customers' experience. We look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 15, 2025

Folsom Lake Ford Service has consistently provided excellent care for my vehicles. Service Manager Mike Z. is outstanding—knowledgeable, kind, considerate, and incredibly helpful. I am grateful for th More

by NJSINGSLEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Z
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Apr 16, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our Service Manager Mike Z. and the consistently excellent care you receive at Folsom Lake Ford. It's our goal to provide knowledgeable and considerate service, and we're thrilled to hear that Mike has been a great help to you. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2025

Staff was friendly but interior “lounge” was dreadful. Parking lot is crowded and confusing. They need clear signage. More

by z.richardson07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. We appreciate your compliments on our friendly staff at Folsom Lake Ford. We understand your concerns regarding the lounge and the parking situation. Your insights are valuable, and we will take them into consideration as we strive to improve our facilities. If you have further suggestions, please feel free to reach out to us directly. Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 14, 2025

Folsom Lake Ford is the best dealership I've ever delt with! They're service department is amazing and the quality of work is top notch! More

by DAVIDBUDMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Archie Schuster and David Laughlin
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Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review, David! We truly appreciate your kind words about our service department and the quality of work at Folsom Lake Ford. We’re thrilled to hear that you had such a positive experience. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2025

Awesome experience with James in service, went way above and beyond as usual,great accent to your company! Clean environment for your customers. I have over 25 years experience in the industry and dealershi More

by padremik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Smith
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Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an awesome experience with James in our service department. Our team at Folsom Lake Ford is dedicated to providing top-notch service, and it's great to know that it's being recognized. We appreciate your kind words about our clean environment and your industry experience. We look forward to welcoming you back next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2025

We purchased our Explorer at Folsom Lake Ford and we take it back there for routine maintenance and love the way we are treated and very pleased with the quality of the service. More

by JOHNARTHUR67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your glowing review, John! We’re thrilled to hear that you love your Explorer and are pleased with the routine maintenance at Folsom Lake Ford. Our team strives to provide the best service possible, and your kind words truly affirm our efforts. We look forward to seeing you again for your next maintenance visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

April 13, 2025

Fast and professional efficient service I recommend folsom Ford for purchasing vehicles and having them service. More

by earlandcaudle10
Recommend Dealer
Yes
Employees Worked With
Grant sales department.
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Apr 15, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a fast and professional experience at Folsom Lake Ford. Your recommendation means a lot to us! We look forward to assisting you with your future vehicle purchases and services. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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