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Folsom Lake Ford - Service Center
Folsom, CA
1,491 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,491 Reviews of Folsom Lake Ford - Service Center
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February 21, 2025
The service advisor, James, is top notch. Kept me informed every step of the way and went out of his way to find me. Kept me informed every step of the way and went out of his way to find me. More
by HWTDRGN
Verified CustomerEmployees Worked With
February 21, 2025
Super long line checking in but James moved efficiently and quickly making sure to circle back and make sure all questions and concerns were answered. Took an extra min to connect with me and throughly exp and quickly making sure to circle back and make sure all questions and concerns were answered. Took an extra min to connect with me and throughly explain service. Thanks James! More
by Karina
Employees Worked With
February 20, 2025
They are fast at getting the work done and i am happy with the service with the service More
by MARISOLPALACIOS33
Employees Worked With
February 20, 2025
The quick lane service was superb. Lacey Payton knew her product and services at a high level. She is an excellent representative for Ford Motors! Lacey Payton knew her product and services at a high level. She is an excellent representative for Ford Motors! More
by DEALDR46
Employees Worked With
Lacey Payton
February 19, 2025
Very very very very very very very very very very very very very very good! very very very good! More
by CPEHAOT
Employees Worked With
February 19, 2025
Fueron tres horas, y me gustan mucho el servicio que me dan son muy amables dan son muy amables More
by JOVITAORTIZ
Employees Worked With
February 16, 2025
Service tech was fine, but everything else was a bad experience. The work is shotty, the floor carpet is already popping up after one day. And the worst part was the shuttle driver went on a political experience. The work is shotty, the floor carpet is already popping up after one day. And the worst part was the shuttle driver went on a political tirade on the way home from the dealer, which included anti trans statements. Like I’m just trying to get a ride home front he dealer, not be a on Fox News segment. I have close friends and family that are trans so being stuck in a van having to listen to that xxxx really was a bummer. I was about to buy my dream family car from you guys but I don’t think so anymore. More
by TREVOR.G.CLARK
Employees Worked With
Shuttle guy who needs to keep his views to himself while at work
February 16, 2025
The. service advisor, James Willis, was very helpful with getting me the service I needed and even helped drying my vehicle after it was washed. James in service advisor, James Willis, was very helpful with getting me the service I needed and even helped drying my vehicle after it was washed. James informed me of any available service discounts and my Ford Pass credit which I took advantage of. The service itself took less than 3 hours for a detailed 100,000 mile service. Pretty quick considering the amount of work that was done. More
by RDUNTON
Employees Worked With
I dealt with James Willis. I rate him 5 out of 5 stars.
