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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,613 Reviews

1,613 Reviews of Folsom Lake Ford - Service Center

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March 07, 2024

Love my suv and the service is great thanks to Jim Valuex. The inventory of vehicle is great to look at. More

by KGRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Valeux is the best. Knows his stuff and is great at explaining work needed
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Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

James the Service Advisor did an outstanding job of getting the service done quickly on a Saturday. Also introduced me to the financial manager regarding warranty extensions. Very helpful and courteous More

by ROMAN.RACCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for taking the time out of your day to share your wonderful experience with us, Roman. We are delighted to hear you were treated with courteous and helpful service. I hope you will give us the opportunity to help you again whenever it’s time for your next service. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

James helped me out with my tires. Super nice and professional, he had amazing customer service. More

by Sierratrask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Mar 13, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review, Sierra! I'm very happy to hear that James was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

Always aim to please. Try to get you in and out as quickly as possible More

by dan.l.millington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for the amazing 5-star rating, Dan! Whether it be in service or sales, I hope to see you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 07, 2024

I dealt with Jaye Ford, top notch, and totally enjoyed our conversation and how he helped me get in out of service asap. More

by KORYOMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye ford
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Mar 13, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Jaye could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 06, 2024

Efficient and quick check in. The shuttle driver was very prompt and an awesome dtiver More

by pattyroblesrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z
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Mar 11, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for this glowing review of our service center, Patty! We know how valuable your time is and we aim to provide efficient and quick service to all our customers. Please do not hesitate to come back again if you need anything else in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2024

Nick at Folsom Lake Ford is very helpful and has taken care of multiple trucks for me. Great communication and addresses my needs with concern. More

by dkaplan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Mar 11, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Nick could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2024

Everyone is very helpful and friendly from the initial phone call to set up the appointment to the day of service and the service advisor and the finance employees on checking out at the completion of t More

by LRINSET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Villeux
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Mar 11, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2024

Thanks for the quick and efficient maintenance on my car and the courteous customer service representative. More

by GEORGIANA.RIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Mar 11, 2024 -

Folsom Lake Ford responded

Georgiana, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicles. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 05, 2024

that staff are excellent and very accommodating especially Joe Ramiez in sales, and Bridgett Karen and James in service. Thank you for your service. More

by divamdkh
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ramiez in sales, and Bridgett Karen and James in service
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Mar 11, 2024 -

Folsom Lake Ford responded

Hello and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Folsom Lake Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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