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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,501 Reviews

1,501 Reviews of Folsom Lake Ford - Service Center

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February 11, 2024

Nick Sexton was very helpful and got me in and out in record time. All of the staff that I dealt with were very professional and helpful. More

by AVALT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

I love taking my car to Folsom Lake ford because I know they respect my time my vehicle, and they always do an amazing job More

by ANNCANRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton
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Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

The people were friendly and courteous. The building is clean .And I was kept informed of the progress of my car service. More

by DAVID1240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey Payton
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Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

I bought my Mustang here, and I always bring it here for service. Everyone is friendly! More

by KGINESTRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley in service dept is very nice and friendly
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Feb 15, 2024 -

Folsom Lake Ford responded

Thanks for your perfect review! I'm glad to hear that our team was friendly! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

Great customer service, and communication. Bridget was very helpful as always. I brought my Maverick in for the recall More

by RBOUSHEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
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Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that Bridget could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 10, 2024

Service and help was great. Jim is always a great guy to talk to. Thank You More

by MOORETOGIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 09, 2024

Great working with Louis, always knowledgeable and helpful. I will continue to bring my vehicles to Louis. More

by SWWH2OS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis in service
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Feb 14, 2024 -

Folsom Lake Ford responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Louis and the team. Please let us know if we can do anything further to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 09, 2024

The work on my F250 was done quickly and efficiently. The service crew were excellent and treated me well. Thank you More

by mikes0163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Folsom Lake Ford responded

Mike, I am elated to hear about your positive experience with our service team! Our team works very hard to put customers first. We look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 08, 2024

I’m always welcomed immediately and professionally. They make me feel like family. Everything done timely. More

by PDAMATO81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie. Service Advisor
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Feb 14, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your kind words about your experience at Folsom Lake Ford! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 08, 2024

Great customer service and communication. Fast turn around with great shuttle service and prompt notifications. More

by Srg_tllz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda 5 stars
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Feb 14, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business are glad you enjoyed the shuttle and the time spent in our service department. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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